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    lilyyuan

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    One today is worth two tomorrow!---------Lily Yuan 袁梦

    此帖子之前在深圳工作时发表过,在此再次发布下,给机械行业的同行参考。

    在外贸的路途中,我们难免会遇到开发客户,左顾右盼、翘首等待,回盘却姗姗来迟抑或杳无音讯的状况,面对这种情况,我们可做以下动作:

    分析下原因,一般情况下我会再写一封跟踪信给他:  
    Hope you are fine, my friend.  
    It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
    If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with your.  
    如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)  
    Glad to contact you again!  
    Have you kindly checked my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would appreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, it is great help for us to meet your requirement.  
    Waiting for your favorable reply soon!
    之后的日子里,可以尝试新产品的报价,刺激一下客人的神经. 我通常是这样写的: 3BWYSJ|  
    Good day!  
    My quotation of digital photo frame you might have received and considerate. Could you kindly advise your comments at your earlier convenience?  
    If the products aren’t your are expecting, please advise me your details requirement, I will re-offer ASAP.  
    I am of service at any time!  
    但是,不同的客人,我会变换着写邮件,让客人知道我们公司,产品的存在.我不会把客人缠得太紧,约十来天给他一封邮件我通常这样回复的:  
    Wish you have a nice day!  
    May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. T  
    I am waiting for your reply ASAP.  
    Best regards  
    但是,想成功可不是容易的事情.  
    Have you received our quotation of ..., if you have any further question, please don't hesitate to contact us? We are waiting for you comment about our quotation.  
    We hope that we can establish a good business relationship with you in the nearest future.  
    Your prompt reply will be appreciated.  
    回复A:直接去函敦促  
    Wish everything well with you and your esteemed company! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection. Wish we will promote business as well as friendship!  
    Best wishes!  
    回复B: 先写邮件问清情况。本人觉得先写邮件问清情况,简单的询问,如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。  
    Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? (You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severance of you in near future.
    Looking forward to your prompt response,
    Thanks and best regards,
    回复C:如果仍然没有回音的话,可以在一、两个月后再写一封信。  
    Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.  
    Thanks and best regards,

    The article from Lily Yuan, Just for your reference.  
    当然,这仅仅是其中的一小部分,最重要的还是需要大家认真跟进客户,把我客户真正的需求意向,跟进客户偏好来跟进客户,最终拿下 客户。

  • 1 楼#

    货代QQ704599259

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    祝大家圣诞快乐

  • 2 楼#

    szxfcy

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    点赞咯

  • 3 楼#

    阿慧

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    恭喜被评为铜币狂欢活动精华文章,继续加油

  • 4 楼#
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    lilyyuan

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    szxfcy:点赞咯回到原帖
    Thanks very much!

  • 5 楼#

    Gemi

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    把这篇文章给漏了

  • 6 楼#

    江西通源Amy

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    虽然以前看过,但觉得真心不错

  • 7 楼#

    pingyilu

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    很好啊,很高兴能看到,谢谢

  • 8 楼#

    cn1000240049

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    不错,学习了,但是我在想时间长了客户会不会厌烦而把邮箱加入黑名单呢

  • 9 楼#

    柠檬的夏天

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    客户跟踪方面向您学习了

  • 10 楼#
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    lilyyuan

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    cn1000240049:不错,学习了,但是我在想时间长了客户会不会厌烦而把邮箱加入黑名单呢回到原帖
    如果咱们所发产品,就是客户所需,客户是不会把我们拉入黑名单的。
    只不过,很多时候,客户在忙其他事,或者现有自己的供应商,或者自己的客户目前没有需求,一旦有了需求,定会第一时间想到我们的。所以,如果得知客户从事这块儿的话,一定要坚持不懈地跟进客户。

  • 11 楼#
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    lilyyuan

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    cn1000831839:客户跟踪方面向您学习了回到原帖
    我这只是方法一二三,针对不同的客户,也需要有不同的跟进技巧,我们要具体情况具体分析,遇到不适,适时调整。一起加油!!

  • 12 楼#

    Kid

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    最近客户都是询价就没有踪影了,学习了,谢谢分享~

  • 13 楼#

    cn1501574652

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    喜欢, 收藏了。。。

  • 14 楼#

    Janey Xiao

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    不错的分享。

  • 15 楼#

    cn1501814883

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    the 1st time i read this chapter from made-in-China, 2nd read from alibaba.com by another girl, 3rd time by you!!!

  • 16 楼#

    cn220207507

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  • 17 楼#

    cgs_1xsdco

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    不错

  • 18 楼#

    mingwang168

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    太好了,太喜欢啦,谢谢楼主!!

  • 19 楼#

    cn1501493691

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    cn1000240049:不错,学习了,但是我在想时间长了客户会不会厌烦而把邮箱加入黑名单呢回到原帖
    @cn1001155942:如果客户在他的邮箱里有设置一些关键词限制 怎么避开呢



  • One today is worth two tomorrow!---------Lily Yuan 袁梦

    此帖子之前在深圳工作时发表过,在此再次发布下,给机械行业的同行参考。

    在外贸的路途中,我们难免会遇到开发客户,左顾右盼、翘首等待,回盘却姗姗来迟抑或杳无音讯的状况,面对这种情况,我们可做以下动作:

    分析下原因,一般情况下我会再写一封跟踪信给他:  
    Hope you are fine, my friend.  
    It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
    If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with your.  
    如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)  
    Glad to contact you again!  
    Have you kindly checked my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would appreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, it is great help for us to meet your requirement.  
    Waiting for your favorable reply soon!
    之后的日子里,可以尝试新产品的报价,刺激一下客人的神经. 我通常是这样写的: 3BWYSJ|  
    Good day!  
    My quotation of digital photo frame you might have received and considerate. Could you kindly advise your comments at your earlier convenience?  
    If the products aren’t your are expecting, please advise me your details requirement, I will re-offer ASAP.  
    I am of service at any time!  
    但是,不同的客人,我会变换着写邮件,让客人知道我们公司,产品的存在.我不会把客人缠得太紧,约十来天给他一封邮件我通常这样回复的:  
    Wish you have a nice day!  
    May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. T  
    I am waiting for your reply ASAP.  
    Best regards  
    但是,想成功可不是容易的事情.  
    Have you received our quotation of ..., if you have any further question, please don't hesitate to contact us? We are waiting for you comment about our quotation.  
    We hope that we can establish a good business relationship with you in the nearest future.  
    Your prompt reply will be appreciated.  
    回复A:直接去函敦促  
    Wish everything well with you and your esteemed company! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection. Wish we will promote business as well as friendship!  
    Best wishes!  
    回复B: 先写邮件问清情况。本人觉得先写邮件问清情况,简单的询问,如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。  
    Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? (You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severance of you in near future.
    Looking forward to your prompt response,
    Thanks and best regards,
    回复C:如果仍然没有回音的话,可以在一、两个月后再写一封信。  
    Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.  
    Thanks and best regards,

    The article from Lily Yuan, Just for your reference.  
    当然,这仅仅是其中的一小部分,最重要的还是需要大家认真跟进客户,把我客户真正的需求意向,跟进客户偏好来跟进客户,最终拿下 客户。



  • 祝大家圣诞快乐



  • 点赞咯



  • 恭喜被评为铜币狂欢活动精华文章,继续加油



  • szxfcy:点赞咯回到原帖
    Thanks very much!



  • 把这篇文章给漏了



  • 虽然以前看过,但觉得真心不错



  • 很好啊,很高兴能看到,谢谢



  • 不错,学习了,但是我在想时间长了客户会不会厌烦而把邮箱加入黑名单呢



  • 客户跟踪方面向您学习了



  • cn1000240049:不错,学习了,但是我在想时间长了客户会不会厌烦而把邮箱加入黑名单呢回到原帖
    如果咱们所发产品,就是客户所需,客户是不会把我们拉入黑名单的。
    只不过,很多时候,客户在忙其他事,或者现有自己的供应商,或者自己的客户目前没有需求,一旦有了需求,定会第一时间想到我们的。所以,如果得知客户从事这块儿的话,一定要坚持不懈地跟进客户。



  • cn1000831839:客户跟踪方面向您学习了回到原帖
    我这只是方法一二三,针对不同的客户,也需要有不同的跟进技巧,我们要具体情况具体分析,遇到不适,适时调整。一起加油!!



  • 最近客户都是询价就没有踪影了,学习了,谢谢分享~



  • 喜欢, 收藏了。。。



  • 不错的分享。



  • the 1st time i read this chapter from made-in-China, 2nd read from alibaba.com by another girl, 3rd time by you!!!






  • 不错



  • 太好了,太喜欢啦,谢谢楼主!!



  • cn1000240049:不错,学习了,但是我在想时间长了客户会不会厌烦而把邮箱加入黑名单呢回到原帖
    @cn1001155942:如果客户在他的邮箱里有设置一些关键词限制 怎么避开呢


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