加入国际站
返回旧版 新版反馈
关闭 评分
铜币:
剩余
* 评分才能提交噢
理由:

 | 
只看楼主


  • 0 楼#

    TinaSS

    • 粉丝
      216
    • 人气
      340
    • 积分
      0
    • 铜币
      965

       从大学毕业至今,已整整四个年头。这四个年头的青葱岁月都撒在这了外贸这片热土上☺。从当初对外贸的懵懂,到现在的熟悉,中间经历了许多的艰辛。但是功夫是不付有心人的,现在也收获了不少客户和订单。
       说起这起死回生的一单,还多亏了自己坚持的那么一下下。O(∩_∩)O~这个客户是我的一个老客户,是我做外贸的第二个年头的客户,到现在也将近三年了。最初是从阿里巴巴上接到客户的询盘,从报价,打样一切都很顺利,所以第一个订单也就很快下来了,近1万美金的订单。客户对我们的产品很满意,所以第二个订单也紧接着下来了,一个20尺柜的订单,这次客户要我报C&F 休斯顿价格,共计2万多美金。也很顺利的付款,出货,付尾款。
    接下来也时常和这个客户联系,维护维护这个老客户。节日的时候送上祝福,他有时候还把他儿子参加万圣节的照片发过来。嘿嘿...
    到了2012年的6月份,客户发来邮件要下第三单,并要求解决上次运输时间过长的问题:

    图片:微博桌面截图_20130522142707.jpg


    我很快和货代敲定运费,但是这次运费涨了很多,无论如何还是先报给客户看看:

    图片:微博桌面截图_20130522143031.jpg


    同一天,客户很快回复了,是个坏消息。客户认为涨价幅度太大,不接受:

    图片:微博桌面截图_20130522143346.jpg


    紧接着我又给客户发邮件,表明是海运费涨了,我们产品本身价格并没有涨价,并建议客户可以自己安排海运。客户并没有立刻回复我。大概又过了两周我发邮件过去跟进,客户才回复到:

    图片:微博桌面截图_20130522143838.jpg


    客户说将我们的价格和当地一家美国公司的价格交给老板定夺,我想当地公司的价格肯定是没法和我们的比的,心里稍稍安心些,就等着客户的回复了。但是一周过去了,还是没有回复。我着急了,赶忙追了一份邮件过去问问情况,客户回复到:

    图片:微博桌面截图_20130522144201.jpg


    客户竟然说,当地价格比我们少了10美金,这也恰巧是我们运费涨价的幅度,而且就算是美国采购国内的价格,也不可能比我们少这么多呀,再说了美国的source公司也要赚吧,我们的价格已经非常好了。感觉应该是客户不想涨价,故意这么说的吧,所以我发了一份邮件,守住自己的价格,并说了我们在质量方面的优势,当然也给客户一点甜头,给了客户定两个20柜的折扣,并且也给自己留了后路,说可以介绍客户别的design:

    图片:微博桌面截图_20130522144836.jpg


    但是客户并不领情啊,直接say no...

    图片:微博桌面截图_20130522144948.jpg


    这下子我可真没有办法了,降个10美金,我们真的是没法做的。但是我知道,如果我们这个价格没法做的话,别家是不可能做下来的,更别说美国的公司能这个价格做下来了,我想是不是客户吓唬我的,所以我决定冷冻客户一段时间,我自己也在价格上面想想办法...嘿嘿
    过了三个星期,我发个邮件探探虚实:

    图片:微博桌面截图_20130522145422.jpg


    客户立马回了邮件,说已经下给别家了???o(>﹏<)o不要啊

    图片:微博桌面截图_20130522145526.jpg


    沮丧了一下下,我就立马又追了一封邮件,客户说他正在等样品,说明我们还有机会的,反正我已经想到把之前架子的造型稍加改动,就可以省10美金,这么有优势的价格,客户怎么不动心呢??而且我又画了一张3D效果图增加说服力,死马当活马医~\(≧▽≦)/~啦啦啦

    图片:微博桌面截图_20130522145944.jpg


    隔了一天,客户回了邮件说,把这个报价交给了客户。并且提到,我们之前LOGO的丝网印刷并不太好,如果解决这个问题,会考虑下单子给我们??之前不是说单子下给别人了吗?现在又考虑下给我们?搞不懂,不过不管了,有机会就好( ⊙o⊙ )哇

    Thanks Tina. I’ll run it past the client.
    My only concern is that the first time we ordered with you the logo imprint very bad and the wrong color. Can you send a sample of an imprint of the logo? If you can get the colors correct I might consider the other rack.


    Russell
    当初客户觉得我们丝印不太好,说不需要我们印刷,所以我也试试看,可否降点丝印的费用,去掉我们丝印的工作,因为客户的LOGO很复杂,丝印真心是不太好印刷:

    Hello Russell,

    Thank you for your kind reply!

    As regarding to the imprint logo, I remembered that you don't need us to imprint the top logo board. right ? Will we need to imprint top logo board the probable following order ? But we tried our best to imprint the correct logo by screen printing for the first order, as you know this is the Limitation of the screen printing, really hard to imprint more than 3 colors and gradient color by process printing again and again. so error will happen. so if you insist on imprinting, we only stick the decal on the top sign, we have the decal what you sent us before. should be the same as your decal, right ?

    To be honest, only 160 pcs decal should be sticked, the supplier of decal producer nearly don't want to accept such small quantity. so there is a little difficult to order decal for metal display. so we'd like to supply you the metal display without the top logo imprint as last order. is it possible ? and also My boss said can give your side $ 0.45 discount for each unit. comments,pls.

    但是客户并不买账,还是希望和可以印刷的公司合作,并有提到下单的那家公司可以做印刷

    Tina,

    I understand. My company needs to work with a supplier that can offer a turnkey solution not one where we are required to purchase decals. The other vendor that we recently placed an order with can provide this and at a lower price than you offer. If our situation changes I will come back to you.


    Thanks,
    Russell
    看来不解决丝印的问题,这个单子就成不了啊,这个时候求助老板,看在工艺上是否可以解决。老板说只能做贴纸了,发了邮件给客户,说做贴纸。客户不同意说,还是决定和另外那家做,因为他们可以丝印。真是败在这里了。还是求助老板,让他再去想想办法,果然过了一段时间,功夫不负有心人,我们找到一家公司可以做一样的logo。我赶紧给客户一封邮件,做最后的争取,尽管客户上次说这个ORDER对我们已经not active。一块铁板的印刷费用不大,快递费也不多,所以我们直接承担所有样品的费用,我不相信客户不动心.呵呵

    Hi Russell,

    Good news. I do not really want to give up our cooperation because of our quality.I tried to get support from my boss yesterday, and I wish I can strive for the last chance. My boss said we can make a exact correct logo imprint, and send to you for your confirmation. You know we are professional in metal display, but not screen printing, so this time we find a printing company which is professional in screen printing. so this time the sample will be perfect. You can compare our sample to others. If ours is worse than your other supplier. I have nothing to say, and won't trouble you again. Do we have this chance ?

    And the sample will be in your hand next week. we will cover all sample cost and freight cost.

    Comments,pls.

    客户立马回复了邮件,同意接受样品:

    Tina,

    OK send the sample.


    Russell
    大概过了一周,样品快递给了客户,客户收到后很满意这个印刷,哈哈,成功了一般啦,但是客户对包装又提出了要求,不过这个好办,出后的时候直接包装气泡膜就好啦

    Tina,
    I like it. The quality of the printing is great. My only complaint is that every time you ship you wrap the parts in plastic wrap and it leaves streaks on the metal, my guess is from moisture maybe? I had asked on our last order that the racks be wrapped in bubble wrap and they weren’t. If I were to place another order, after we use up all the racks we purchased from the American company a month ago, could you guarantee that the racks and headers would be wrapped in bubble wrap?


    Russell
    之后谈到订单,客户说大概在三个月后才会下这个单子,要等新的单子库存少的时候。吼吼....还要等这么久啊。谈到这里已经九月中旬了。结果没过多久,客户发来邮件说我们上次订单的产品出了问题,底部生锈了??我第一时间对此事表示抱歉,并要求客户发来照片,为了调查问题产生的原因,并问客户我们产品放置的环境,户外户内,哪个部分出现锈斑,多少出现锈斑等等:客户很快发来邮件:

    Tina,

    We went through the racks and I have 8 that are not acceptable (if you include the 2 that my customer sent me photos of). We store all of our racks inside a climate controlled warehouse, never outside.

    I’m not crazy about the other company’s rack that we ordered and would like to place an order for another 170 racks, however before I do I need to know what sort of compensation we would receive for the 8 rusted racks. Let me know.

    Also if we place another order for 170 racks with you I need to ensure 2 things;
    1.    That all of the racks are wrapped in bubble wrap, not plastic wrap like the previous 2 orders
    2.    That shipping from China to Houston will take approximately 30 days and not 45+ days like it did on our second order.
    Let me know.

    Best regards,
    Russell
    了解到问题所在,问了解决这个问题,我和客户商量,我们免费赔偿客户这9个产品,并在下一个订单里面直接扣除费用。但是客户发来邮件,说问题比想象中严重,他亲自去了仓库,并拍了一段video给我看。事实证明是我们的产品工艺出了问题,这个是我们的责任,我们决定给客户免费替换已经生锈部分的产品。并负责全部的海运费用。实际大概就是几千块钱的赔偿。客户很HAPPY我们解决问题的态度,表示收到替换的部件,就立马下单给我们。嘿嘿....有时候坏事不一定是坏事呢....

    Thank you Tina. I appreciate your company’s integrity in addressing this problem and will continue to work with you.
    I will be in touch tomorrow evening with final numbers. Have a great day.

    我们就紧锣密鼓的开始生产了,中间遇到飓风 Sandy ,特意发了邮件给客户。客户立刻回复到:

    Thanks Tina! Halloween was great (picture of my son in his costume with my wife attached).
    Sandy did not affect Texas. Too far north. It did affect my brother in New York. He still does not have electricity but he is safe and healthy.

    That’s great news about the legs! I was actually going to email you and tell you that I have permission from my boss to place an order for 160-170 racks as soon as the replacement legs ship. So this means I do not have to wait until they arrive. Hopefully this is good for both of us.

    Best regards,
    Russell
    订单就在这一句问候中来了,呵呵...和客户确认订单的时候,是否需要拆掉侧面的冲孔板已降低10美金,客户也没有在纠结这个事情了,说按照之前的样子,也不跟我计较之前运费涨价的事情了。所有的问题一下子就解决了。呵呵...这后面订单轻松的确认,跟之前努力分不开来。我想只要认真的为客户解决问题,赢得他们的信任,价格差的几美金也没有那么重要了。因为最重要的是服务,他们付钱买东西,除了质量有保证,也要买个安心吧
    1.      除了和客户谈价格,还可以谈服务,谈工艺。
    2.      订单出了问题,不要着急,也不用害怕。和客户一同找出问题的原因,谁的错误谁负责,从而赢得客户的信任。也是好事一桩呢。呵呵

    祝大家订单多多啊,也去好好维护维护老客户,接多多的续单。O(∩_∩)O哈!

    谢谢大家的撒花❀❀,鼓励....雄起......O(∩_∩)O哈哈~

    我还有另外一个帖子供大家观赏:外贸不是两三年-不得不说的外贸经验 http://waimaoquan.alibaba.com/bbs/read-htm-tid-62103-fid-65.html

  • 1 楼#

    包大人

    • 粉丝
      258
    • 人气
      1259
    • 积分
      0
    • 铜币
      788

    看了tina 的文章 也是跟着跌宕起伏啊  真是佩服小妞能够这么镇定的找到方法去解决 重要的是 对于客户跟踪的要性 只要是觉得自己的订单 一定不让它飞了 真是太棒了

  • 2 楼#

    睿芯

    • 粉丝
      209
    • 人气
      619
    • 积分
      0
    • 铜币
      9672

    优秀文章,支持

  • 3 楼#

    cgs_lucky123

    • 粉丝
      2
    • 人气
      225
    • 积分
      10
    • 铜币
      1

    Tina做的哪一种展架啊

  • 4 楼#

    cgs_lucky123

    • 粉丝
      2
    • 人气
      225
    • 积分
      10
    • 铜币
      1

    Tina做的哪一种展架啊

  • 5 楼#

    miss puff

    • 粉丝
      3
    • 人气
      213
    • 积分
      0
    • 铜币
      99

    写得很详细,值得学习呀

  • 6 楼#

    龙城网商会-金良

    • 粉丝
      3
    • 人气
      169
    • 积分
      0
    • 铜币
      50

    案例不错

  • 7 楼#

    Sasa

    • 粉丝
      0
    • 人气
      250
    • 积分
      0
    • 铜币
      23

    第一次觉得死的也能翻生! 哈哈
    大家多学习学习Tina的外贸态度

  • 8 楼#

    cn1001107224

    • 粉丝
      2
    • 人气
      127
    • 积分
      0
    • 铜币
      6

    不错的分享,学到了

  • 9 楼#

    cn1000397348

    • 粉丝
      6
    • 人气
      250
    • 积分
      0
    • 铜币
      44

    Tina做事真细心

  • 10 楼#

    formetextitle

    • 粉丝
      12
    • 人气
      399
    • 积分
      0
    • 铜币
      40

    恒心很重要。很多人应该半途就会放弃了吧

  • 11 楼#

    阿狸伤不起

    • 粉丝
      134
    • 人气
      1448
    • 积分
      0
    • 铜币
      2867

    很详细,受用了!

  • 12 楼#

    cn1500285504

    • 粉丝
      2
    • 人气
      349
    • 积分
      0
    • 铜币
      157

    很棒,赞一个

  • 13 楼#

    TinaSS

    • 粉丝
      216
    • 人气
      340
    • 积分
      0
    • 铜币
      965

    cgs_lucky123:Tina做的哪一种展架啊回到原帖
    金属展示架,只要有图纸,基本上都可以做的。嘿嘿

  • 14 楼#

    cn1000888567

    • 粉丝
      5
    • 人气
      380
    • 积分
      10
    • 铜币
      242

    值得好好研究和学习……

  • 15 楼#

    cn1000407486

    • 粉丝
      1
    • 人气
      231
    • 积分
      40
    • 铜币
      24

    我也喜欢维护老客户,感谢老客户们的包容

  • 16 楼#

    jazziwu

    • 粉丝
      1
    • 人气
      179
    • 积分
      0
    • 铜币
      5

    Tina,真的好棒!值得学习

  • 17 楼#

    cn1501172051

    • 粉丝
      0
    • 人气
      70
    • 积分
      0
    • 铜币
      2

    好好学习

  • 18 楼#

    Luna Sally

    • 粉丝
      2
    • 人气
      198
    • 积分
      0
    • 铜币
      45

    坚持很重要的呀~

  • 19 楼#

    柠檬

    • 粉丝
      34
    • 人气
      528
    • 积分
      0
    • 铜币
      291

    cn220247834:坚持很重要的呀~回到原帖
    好文章呀 学习了!



  •    从大学毕业至今,已整整四个年头。这四个年头的青葱岁月都撒在这了外贸这片热土上☺。从当初对外贸的懵懂,到现在的熟悉,中间经历了许多的艰辛。但是功夫是不付有心人的,现在也收获了不少客户和订单。
       说起这起死回生的一单,还多亏了自己坚持的那么一下下。O(∩_∩)O~这个客户是我的一个老客户,是我做外贸的第二个年头的客户,到现在也将近三年了。最初是从阿里巴巴上接到客户的询盘,从报价,打样一切都很顺利,所以第一个订单也就很快下来了,近1万美金的订单。客户对我们的产品很满意,所以第二个订单也紧接着下来了,一个20尺柜的订单,这次客户要我报C&F 休斯顿价格,共计2万多美金。也很顺利的付款,出货,付尾款。
    接下来也时常和这个客户联系,维护维护这个老客户。节日的时候送上祝福,他有时候还把他儿子参加万圣节的照片发过来。嘿嘿...
    到了2012年的6月份,客户发来邮件要下第三单,并要求解决上次运输时间过长的问题:

    图片:微博桌面截图_20130522142707.jpg


    我很快和货代敲定运费,但是这次运费涨了很多,无论如何还是先报给客户看看:

    图片:微博桌面截图_20130522143031.jpg


    同一天,客户很快回复了,是个坏消息。客户认为涨价幅度太大,不接受:

    图片:微博桌面截图_20130522143346.jpg


    紧接着我又给客户发邮件,表明是海运费涨了,我们产品本身价格并没有涨价,并建议客户可以自己安排海运。客户并没有立刻回复我。大概又过了两周我发邮件过去跟进,客户才回复到:

    图片:微博桌面截图_20130522143838.jpg


    客户说将我们的价格和当地一家美国公司的价格交给老板定夺,我想当地公司的价格肯定是没法和我们的比的,心里稍稍安心些,就等着客户的回复了。但是一周过去了,还是没有回复。我着急了,赶忙追了一份邮件过去问问情况,客户回复到:

    图片:微博桌面截图_20130522144201.jpg


    客户竟然说,当地价格比我们少了10美金,这也恰巧是我们运费涨价的幅度,而且就算是美国采购国内的价格,也不可能比我们少这么多呀,再说了美国的source公司也要赚吧,我们的价格已经非常好了。感觉应该是客户不想涨价,故意这么说的吧,所以我发了一份邮件,守住自己的价格,并说了我们在质量方面的优势,当然也给客户一点甜头,给了客户定两个20柜的折扣,并且也给自己留了后路,说可以介绍客户别的design:

    图片:微博桌面截图_20130522144836.jpg


    但是客户并不领情啊,直接say no...

    图片:微博桌面截图_20130522144948.jpg


    这下子我可真没有办法了,降个10美金,我们真的是没法做的。但是我知道,如果我们这个价格没法做的话,别家是不可能做下来的,更别说美国的公司能这个价格做下来了,我想是不是客户吓唬我的,所以我决定冷冻客户一段时间,我自己也在价格上面想想办法...嘿嘿
    过了三个星期,我发个邮件探探虚实:

    图片:微博桌面截图_20130522145422.jpg


    客户立马回了邮件,说已经下给别家了???o(>﹏<)o不要啊

    图片:微博桌面截图_20130522145526.jpg


    沮丧了一下下,我就立马又追了一封邮件,客户说他正在等样品,说明我们还有机会的,反正我已经想到把之前架子的造型稍加改动,就可以省10美金,这么有优势的价格,客户怎么不动心呢??而且我又画了一张3D效果图增加说服力,死马当活马医~\(≧▽≦)/~啦啦啦

    图片:微博桌面截图_20130522145944.jpg


    隔了一天,客户回了邮件说,把这个报价交给了客户。并且提到,我们之前LOGO的丝网印刷并不太好,如果解决这个问题,会考虑下单子给我们??之前不是说单子下给别人了吗?现在又考虑下给我们?搞不懂,不过不管了,有机会就好( ⊙o⊙ )哇

    Thanks Tina. I’ll run it past the client.
    My only concern is that the first time we ordered with you the logo imprint very bad and the wrong color. Can you send a sample of an imprint of the logo? If you can get the colors correct I might consider the other rack.


    Russell
    当初客户觉得我们丝印不太好,说不需要我们印刷,所以我也试试看,可否降点丝印的费用,去掉我们丝印的工作,因为客户的LOGO很复杂,丝印真心是不太好印刷:

    Hello Russell,

    Thank you for your kind reply!

    As regarding to the imprint logo, I remembered that you don't need us to imprint the top logo board. right ? Will we need to imprint top logo board the probable following order ? But we tried our best to imprint the correct logo by screen printing for the first order, as you know this is the Limitation of the screen printing, really hard to imprint more than 3 colors and gradient color by process printing again and again. so error will happen. so if you insist on imprinting, we only stick the decal on the top sign, we have the decal what you sent us before. should be the same as your decal, right ?

    To be honest, only 160 pcs decal should be sticked, the supplier of decal producer nearly don't want to accept such small quantity. so there is a little difficult to order decal for metal display. so we'd like to supply you the metal display without the top logo imprint as last order. is it possible ? and also My boss said can give your side $ 0.45 discount for each unit. comments,pls.

    但是客户并不买账,还是希望和可以印刷的公司合作,并有提到下单的那家公司可以做印刷

    Tina,

    I understand. My company needs to work with a supplier that can offer a turnkey solution not one where we are required to purchase decals. The other vendor that we recently placed an order with can provide this and at a lower price than you offer. If our situation changes I will come back to you.


    Thanks,
    Russell
    看来不解决丝印的问题,这个单子就成不了啊,这个时候求助老板,看在工艺上是否可以解决。老板说只能做贴纸了,发了邮件给客户,说做贴纸。客户不同意说,还是决定和另外那家做,因为他们可以丝印。真是败在这里了。还是求助老板,让他再去想想办法,果然过了一段时间,功夫不负有心人,我们找到一家公司可以做一样的logo。我赶紧给客户一封邮件,做最后的争取,尽管客户上次说这个ORDER对我们已经not active。一块铁板的印刷费用不大,快递费也不多,所以我们直接承担所有样品的费用,我不相信客户不动心.呵呵

    Hi Russell,

    Good news. I do not really want to give up our cooperation because of our quality.I tried to get support from my boss yesterday, and I wish I can strive for the last chance. My boss said we can make a exact correct logo imprint, and send to you for your confirmation. You know we are professional in metal display, but not screen printing, so this time we find a printing company which is professional in screen printing. so this time the sample will be perfect. You can compare our sample to others. If ours is worse than your other supplier. I have nothing to say, and won't trouble you again. Do we have this chance ?

    And the sample will be in your hand next week. we will cover all sample cost and freight cost.

    Comments,pls.

    客户立马回复了邮件,同意接受样品:

    Tina,

    OK send the sample.


    Russell
    大概过了一周,样品快递给了客户,客户收到后很满意这个印刷,哈哈,成功了一般啦,但是客户对包装又提出了要求,不过这个好办,出后的时候直接包装气泡膜就好啦

    Tina,
    I like it. The quality of the printing is great. My only complaint is that every time you ship you wrap the parts in plastic wrap and it leaves streaks on the metal, my guess is from moisture maybe? I had asked on our last order that the racks be wrapped in bubble wrap and they weren’t. If I were to place another order, after we use up all the racks we purchased from the American company a month ago, could you guarantee that the racks and headers would be wrapped in bubble wrap?


    Russell
    之后谈到订单,客户说大概在三个月后才会下这个单子,要等新的单子库存少的时候。吼吼....还要等这么久啊。谈到这里已经九月中旬了。结果没过多久,客户发来邮件说我们上次订单的产品出了问题,底部生锈了??我第一时间对此事表示抱歉,并要求客户发来照片,为了调查问题产生的原因,并问客户我们产品放置的环境,户外户内,哪个部分出现锈斑,多少出现锈斑等等:客户很快发来邮件:

    Tina,

    We went through the racks and I have 8 that are not acceptable (if you include the 2 that my customer sent me photos of). We store all of our racks inside a climate controlled warehouse, never outside.

    I’m not crazy about the other company’s rack that we ordered and would like to place an order for another 170 racks, however before I do I need to know what sort of compensation we would receive for the 8 rusted racks. Let me know.

    Also if we place another order for 170 racks with you I need to ensure 2 things;
    1.    That all of the racks are wrapped in bubble wrap, not plastic wrap like the previous 2 orders
    2.    That shipping from China to Houston will take approximately 30 days and not 45+ days like it did on our second order.
    Let me know.

    Best regards,
    Russell
    了解到问题所在,问了解决这个问题,我和客户商量,我们免费赔偿客户这9个产品,并在下一个订单里面直接扣除费用。但是客户发来邮件,说问题比想象中严重,他亲自去了仓库,并拍了一段video给我看。事实证明是我们的产品工艺出了问题,这个是我们的责任,我们决定给客户免费替换已经生锈部分的产品。并负责全部的海运费用。实际大概就是几千块钱的赔偿。客户很HAPPY我们解决问题的态度,表示收到替换的部件,就立马下单给我们。嘿嘿....有时候坏事不一定是坏事呢....

    Thank you Tina. I appreciate your company’s integrity in addressing this problem and will continue to work with you.
    I will be in touch tomorrow evening with final numbers. Have a great day.

    我们就紧锣密鼓的开始生产了,中间遇到飓风 Sandy ,特意发了邮件给客户。客户立刻回复到:

    Thanks Tina! Halloween was great (picture of my son in his costume with my wife attached).
    Sandy did not affect Texas. Too far north. It did affect my brother in New York. He still does not have electricity but he is safe and healthy.

    That’s great news about the legs! I was actually going to email you and tell you that I have permission from my boss to place an order for 160-170 racks as soon as the replacement legs ship. So this means I do not have to wait until they arrive. Hopefully this is good for both of us.

    Best regards,
    Russell
    订单就在这一句问候中来了,呵呵...和客户确认订单的时候,是否需要拆掉侧面的冲孔板已降低10美金,客户也没有在纠结这个事情了,说按照之前的样子,也不跟我计较之前运费涨价的事情了。所有的问题一下子就解决了。呵呵...这后面订单轻松的确认,跟之前努力分不开来。我想只要认真的为客户解决问题,赢得他们的信任,价格差的几美金也没有那么重要了。因为最重要的是服务,他们付钱买东西,除了质量有保证,也要买个安心吧
    1.      除了和客户谈价格,还可以谈服务,谈工艺。
    2.      订单出了问题,不要着急,也不用害怕。和客户一同找出问题的原因,谁的错误谁负责,从而赢得客户的信任。也是好事一桩呢。呵呵

    祝大家订单多多啊,也去好好维护维护老客户,接多多的续单。O(∩_∩)O哈!

    谢谢大家的撒花❀❀,鼓励....雄起......O(∩_∩)O哈哈~

    我还有另外一个帖子供大家观赏:外贸不是两三年-不得不说的外贸经验 http://waimaoquan.alibaba.com/bbs/read-htm-tid-62103-fid-65.html



  • 看了tina 的文章 也是跟着跌宕起伏啊  真是佩服小妞能够这么镇定的找到方法去解决 重要的是 对于客户跟踪的要性 只要是觉得自己的订单 一定不让它飞了 真是太棒了



  • 优秀文章,支持



  • Tina做的哪一种展架啊



  • Tina做的哪一种展架啊



  • 写得很详细,值得学习呀



  • 案例不错



  • 第一次觉得死的也能翻生! 哈哈
    大家多学习学习Tina的外贸态度



  • 不错的分享,学到了



  • Tina做事真细心



  • 恒心很重要。很多人应该半途就会放弃了吧



  • 很详细,受用了!



  • 很棒,赞一个



  • cgs_lucky123:Tina做的哪一种展架啊回到原帖
    金属展示架,只要有图纸,基本上都可以做的。嘿嘿



  • 值得好好研究和学习……



  • 我也喜欢维护老客户,感谢老客户们的包容



  • Tina,真的好棒!值得学习



  • 好好学习



  • 坚持很重要的呀~



  • cn220247834:坚持很重要的呀~回到原帖
    好文章呀 学习了!


147 回复

与 外贸社区|外贸圈 的连接断开,我们正在尝试重连,请耐心等待