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    Jan Huang

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    Dear all,
    Deat all,
    I am a new foreign trade clerk for 4 months.I feel confused these days because one of my client who comes form Guyana.He doesn’t reply my emails and my call with my helpless .
    The client wanted to get a 4kg washing powder with the bucket.Our first conversation was start on TM.And I know some information of his market and requirements through our first talk.After that,we kept in touch with each other by email and sent several emails each day.We talked about the price ,the package,the quantities of a container.And then I sent the PI to him.I am very happy that all these liked settled. Everything seemed fine,at least I thought so.
    Then he wanted to get a sample from us.Of course we could do that for his.And our samples are free but the client should pay for the shipping cost which will be returned to them if they make an order in the future.However,we know that the shipping cost was too expensive if we send the sample including 4kg washing powder and a bucket.So we suggested he got 300g-500g washing powder as sample.But he refused the suggestion.So I calculated the total weight and chose the most valid price after I asked several express companies.After did those,I sent the PI of the sample to him and waited for his remittance.However,things were contrary to my expectations,he didnt reply my emails in the following days.In the beginning,I thought he need time to considerate,so I just sent my greeting to him.After a week,he still didnt send anything to me.So I called him in his working time.But he told me that he thought our price was so high for him,and he had found another supplier who could give him cheaper price.I want to explain something but he cut my phone that he didnt answer me when I tried to call him again.I feel very helpless after heard that,and I told him through email that we can talk more about the price but all these are based on he keeping touch with me.
    The next day,he replied my email,and told me our price was too high,and he offer an price which lower the cost of the product.And then I replied this email to explained to him the price why the product worth this price and told him some disavantages the cheaper product would with poorer quality.Besides,I enclosed a new quotation with lower price for his reference.But he doesn’t reply anything to me so far.Who can tell me what’s the problem and what should I do to handle this problem?

  • 1 楼#
    S

    szqinme

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    so long

  • 2 楼#

    cn1501522830

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    so many words

  • 3 楼#

    sun°

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    楼主的英语挺厉害的,可能是你们的价格真的有点贵了,其他供应商有更好的价格,有的客户对价格很敏感,还是不要放弃 继续跟进,

  • 4 楼#

    Ding

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    the article is so long, I really hope my English is good the same like you.

  • 5 楼#

    Peter Lam

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    标题的"cilent""I"跟"L"打反了吧?

  • 6 楼#

    cn1501677398

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    我也遇到这种情况,客户还把另外一家的报价和目标个价发过来,他的目标价比我们的工厂价还要低,老板说算了,心想交易不成,只能说,you can always find lower price in China, but quality is important too, isn't it?
    然后客户就没有回了,话说他和我们公司之前还有合作过呢。

  • 7 楼#

    alesa

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    估计在第一次谈到样品的时候他还没有跟别人在谈,没想过要去比价,在样品需要付费的情况下,应该是他开始跟别的供应商谈了。我觉得有三种情况:1,客人单子没下来,所以他没办法给你答复 2.客人已经跟别的供应商谈好了,他们的价格比你有优势。 3. 客人还在考验你
    我觉得是不是先答应他寄个小样过去,用那种快递代理应该也是很便宜的吧,有时候适当的投资可以拉近彼此的距离。

  • 8 楼#

    cn1001654450

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    这样的客户经常碰得到,尽自己最大的努力付出过就好,没有100%成交的客户。平常心。。。。。。。。

  • 9 楼#

    ken in Foreign Trade

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    first, highlight the quality
    second, tell him that we can't control the shipping cost
    third, write down the big company that you've cooperated with each other.
    last, sincerely and  solemnly express your thoughts.
    hope that I can help u

  • 10 楼#

    Jan Huang

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    cn1001476341:楼主的英语挺厉害的,可能是你们的价格真的有点贵了,其他供应商有更好的价格,有的客户对价格很敏感,还是不要放弃 继续跟进,回到原帖
    yes,谢谢支持。I will stick to it.

  • 11 楼#

    Jan Huang

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    dypsensor:标题的"cilent""I"跟"L"打反了吧?回到原帖
    是的,谢谢提醒!

  • 12 楼#

    Jan Huang

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    cn1501677398:我也遇到这种情况,客户还把另外一家的报价和目标个价发过来,他的目标价比我们的工厂价还要低,老板说算了,心想交易不成,只能说,you can always find lower price in China, but quality is i...回到原帖
    可能客户对价格比较敏感~不过我还是想继续follow下去,但是就是不知道要怎么做才对……

  • 13 楼#

    Jan Huang

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    cn1501471954:first, highlight the quality
    second, tell him that we can't control the shipping cost
    third, write down the big company ...
    回到原帖
    Thank you for your suggestions.I will try my best to save it.




  • Dear all,
    Deat all,
    I am a new foreign trade clerk for 4 months.I feel confused these days because one of my client who comes form Guyana.He doesn’t reply my emails and my call with my helpless .
    The client wanted to get a 4kg washing powder with the bucket.Our first conversation was start on TM.And I know some information of his market and requirements through our first talk.After that,we kept in touch with each other by email and sent several emails each day.We talked about the price ,the package,the quantities of a container.And then I sent the PI to him.I am very happy that all these liked settled. Everything seemed fine,at least I thought so.
    Then he wanted to get a sample from us.Of course we could do that for his.And our samples are free but the client should pay for the shipping cost which will be returned to them if they make an order in the future.However,we know that the shipping cost was too expensive if we send the sample including 4kg washing powder and a bucket.So we suggested he got 300g-500g washing powder as sample.But he refused the suggestion.So I calculated the total weight and chose the most valid price after I asked several express companies.After did those,I sent the PI of the sample to him and waited for his remittance.However,things were contrary to my expectations,he didnt reply my emails in the following days.In the beginning,I thought he need time to considerate,so I just sent my greeting to him.After a week,he still didnt send anything to me.So I called him in his working time.But he told me that he thought our price was so high for him,and he had found another supplier who could give him cheaper price.I want to explain something but he cut my phone that he didnt answer me when I tried to call him again.I feel very helpless after heard that,and I told him through email that we can talk more about the price but all these are based on he keeping touch with me.
    The next day,he replied my email,and told me our price was too high,and he offer an price which lower the cost of the product.And then I replied this email to explained to him the price why the product worth this price and told him some disavantages the cheaper product would with poorer quality.Besides,I enclosed a new quotation with lower price for his reference.But he doesn’t reply anything to me so far.Who can tell me what’s the problem and what should I do to handle this problem?



  • so long



  • so many words



  • 楼主的英语挺厉害的,可能是你们的价格真的有点贵了,其他供应商有更好的价格,有的客户对价格很敏感,还是不要放弃 继续跟进,



  • the article is so long, I really hope my English is good the same like you.



  • 标题的"cilent""I"跟"L"打反了吧?



  • 我也遇到这种情况,客户还把另外一家的报价和目标个价发过来,他的目标价比我们的工厂价还要低,老板说算了,心想交易不成,只能说,you can always find lower price in China, but quality is important too, isn't it?
    然后客户就没有回了,话说他和我们公司之前还有合作过呢。



  • 估计在第一次谈到样品的时候他还没有跟别人在谈,没想过要去比价,在样品需要付费的情况下,应该是他开始跟别的供应商谈了。我觉得有三种情况:1,客人单子没下来,所以他没办法给你答复 2.客人已经跟别的供应商谈好了,他们的价格比你有优势。 3. 客人还在考验你
    我觉得是不是先答应他寄个小样过去,用那种快递代理应该也是很便宜的吧,有时候适当的投资可以拉近彼此的距离。



  • 这样的客户经常碰得到,尽自己最大的努力付出过就好,没有100%成交的客户。平常心。。。。。。。。



  • first, highlight the quality
    second, tell him that we can't control the shipping cost
    third, write down the big company that you've cooperated with each other.
    last, sincerely and  solemnly express your thoughts.
    hope that I can help u



  • cn1001476341:楼主的英语挺厉害的,可能是你们的价格真的有点贵了,其他供应商有更好的价格,有的客户对价格很敏感,还是不要放弃 继续跟进,回到原帖
    yes,谢谢支持。I will stick to it.



  • dypsensor:标题的"cilent""I"跟"L"打反了吧?回到原帖
    是的,谢谢提醒!



  • cn1501677398:我也遇到这种情况,客户还把另外一家的报价和目标个价发过来,他的目标价比我们的工厂价还要低,老板说算了,心想交易不成,只能说,you can always find lower price in China, but quality is i...回到原帖
    可能客户对价格比较敏感~不过我还是想继续follow下去,但是就是不知道要怎么做才对……



  • cn1501471954:first, highlight the quality
    second, tell him that we can't control the shipping cost
    third, write down the big company ...
    回到原帖
    Thank you for your suggestions.I will try my best to save it.


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