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  • 0 楼#

    扣子控

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    之前只用过FEDEX的快递,最近有米国客户指定用他们的海运。一打交道,发现真不是那么回事,跟我们的国企有的一拼。
    确定船运日期时,发给我10几份操作指南,好几十页,我没有细看,操作过程磕磕碰碰,还好终于出货了。
    比较极品的是,和这家企业合作,你需要和他们几乎每个部门的人打交道,每一个环节,你都要填写正本的书面委托书寄过去,他们才有下一步的动作,跟我们的国企真有一拼。
    要他们寄提单过来,请写委托书吧!否则不寄!
    要寄报关单过来,请写委托书过来!否则不寄!
    我感到很憋屈,勉强答应写委托书,找上司盖上公章寄出去,一次性在委托书上写了两个委托项目寄过去。
    不好意思,我们要分开写,别的部门和我的不一样。
    现在COPY上这所谓的格式化委托书,给大家过目,开开眼界。*******************有限公司***********Co., Ltd.---------------------------------------------------------------
    地址:*****************************
    电话:  ************************** 寄单委托书
    兹委托联邦快递国际货运代理服务(上海)有限公司深圳分公司代为邮寄正本提单及报关单,我司愿意承担邮寄途中可能发生的风险和责任。如有遗失,贵司有权拒绝补签提单。

    邮寄地址:***************
    收件人:  *********
    联系电话:***************
    从此票单起,此委托书长期有效,直至另行通知为止。
               
                                                     盖章:

                                                      日期:2013年6月3日

  • 1 楼#

    扣子控

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    根据这份委托书,假设寄的过程中丢了提单,他们是除了不承担责任之外,还可以拒绝给你重新补新的提单。
    假设真的丢了呢,那你的货就没有办法提了?
    谁给他们这样的权利呢? 你签字了,当然是你啊?
    你不签,他不寄文件给你,就这么刁!

  • 2 楼#

    扣子控

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    当再一次跟我要委托书的时候,我发火了!
    直接回复,老子不跟你们玩这种无聊的游戏!
    仅此而已!

  • 3 楼#

    扣子控

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    他们以为他们是上帝啊!

  • 4 楼#

    扣子控

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    老子就没有素质一回,不鸟你FEDEX,看看你们能怎么样!

  • 5 楼#

    扣子控

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    直接给客户回邮件,CC给所有的FEDEX联系人和拼柜的供应商!

    Dear Sam/Peter,

    It is a very very bad experience to work with Fedex Shenzhen Office.

    Each time,when we ask them to send us some documents(such as B/L), they request us to sign a document(power of attorney)to them, then they start to arrange it. We just need to face only one person to deal this kind of things when we work with other forwarder in China. I can not understand why they change so simple things so complex.

    Our export agent is in Shenzhen,Fedex also in Shenzhen, we ask them to send the clear documents to our agent directly, they also ask us to sign power of attorney and send them first(can not by email or fax), then they will arrange it.

    They send us many documents to sign to avoid their duty. Attached the power of attorney for your reference. I think they have no rights reject to resend a B/L if realy lost when the express send it.

    There is a Chinese saying"take off the pants to fart", I think they do the same thing like this. Each time they said they have their rules, I know, we also have our rulers. It is the only one forwarder to do so in China. They waist many times to send us the clear documents. We reject to work with them next time.

    They also charge us very high handcharge to deal with the freight,but provide so bad serve. What do they think they are?they are the god,we are slave.

    Sorry for my rude and frank, I am not Intolerable to write this email.


    Thank you for your kindly understanding!

    CC:Peter

    Pls explain it to Mr.Sam if he is not clear for this matter.

    Regards

    Stone

  • 6 楼#

    扣子控

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    自学的英语,语法及拼写错误请包涵!

  • 7 楼#

    扣子控

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    不久,FEDEX的一个经理回邮件了,COPY如下:

    Stone,

    I fully understand your frustration that you may have spent some extra time doing the paperwork. We regret for the inconvenience. I will review the process and see if we can improve the SOP. Below, I would like to explain something on these two documents.

    The declaimer for expressing the HBL –As you know, the original HBL serves as the transportation agreement and the title to the goods. When forwarders issue the original HBLs to shippers, it is supposed the shippers should come to forwarder’s counter to fetch it. (Just like Hong Kong, almost all original bills are released and dispatched at the counter without courier involved.) However, in many cases in SZX, the shippers are located far away from the forwarders’ office, so forwarders are required by the shippers to courier the original documents to them. Under such circumstance, forwarder would request shippers to sign a declaimer to forwarders. As you know when the HBL left our counter, it is out of our control. We raise the declaimer just to make clear the responsibilities. However, I do think that the declaimer has to be original copy is a little cumbersome for shippers. I am checking our head office is it can be replaced by email. And the declaimer is just once-off document if the “send to” party and the address remain the same.

    The Letter of Authorization for courier the customs document – since the customs document is an important document for shipper and it would be not filled when lost. So just as explained above, we raised a declaimer for your agreement when we have to have a 3rd party to deliver it to you. Please understand some shippers would engage in buying export license (买单) and the “Send-to” parties always change. It is quite risky to us, that is why we require shippers’ confirmation for every shipment.
     
    You may say our procedure is complicated but I would have to argue that this is some protecting actions forced by the chaos of the market.

    Anyway, I can understand that dealing with some paperwork is really annoying. My solution to mitigate your bad feeling are,

    -      I will discuss with our internal party to see if an email declaimer is acceptable or not.

    -      If the “send to” party and its address does not change, we only required once-off signature, not every time.  

    Thank you for your understanding and please let me know if you have further comments.

    Best regards,

    Westwood Li

    Operation Manager - Ocean

    FedEx International Freight Forwarding Agency Services Company Limited Shenzhen Branch

    'Direct: 86-755-2238 6206 | Description: C:\Documents and Settings\2376755\Local Settings\Temporary Internet Files\Content.IE5\3J03TE1N\MC900239479[1].wmfFax: 86-755-2238 6270 | cid:image010.png@01CDECCF.0A15F910Email: westwood_li@ftn.fedex.com

  • 8 楼#

    扣子控

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    结论:
    1。是你的权利,你就去争取,除了你没有别人会帮你;
    2。对所谓外资企业的不合理规则说不,让他们修改适应我们国情,不是我们忍气吞声;
    3。他们有他们的规则,我们也有我们的规则;

  • 9 楼#

    扣子控

    • 粉丝
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    后来,他们还是按照我们的要求,直接把文件寄给了我们的代理商。

    END!

  • 10 楼#

    cn1000340678

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    牛!

  • 11 楼#

    King Wang

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    哈哈。。。大公司的就是牛啊,还是咱们阿里好啊!

  • 12 楼#

    cn1501233205

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    支持!

  • 13 楼#

    syscan

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  • 14 楼#

    河北机床附件

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    FEDEX 很不好用, 以前有客户让到付, 最后由于各种原因, 还是没有选择FEDEX

  • 15 楼#

    曹曹

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    有时候的确很让人恼火

  • 16 楼#

    曹曹

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    有时候的确很让人恼火

  • 17 楼#

    cn1500108993

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    哈哈,脱裤子放屁?楼主你好厉害。。。

  • 18 楼#

    Angel Yan

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    同感,觉得Fedex这两年的服务差了很多

  • 19 楼#

    King of Dota

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    不能让人认为自己好欺负了,否则会经常欺负你的。



  • 之前只用过FEDEX的快递,最近有米国客户指定用他们的海运。一打交道,发现真不是那么回事,跟我们的国企有的一拼。
    确定船运日期时,发给我10几份操作指南,好几十页,我没有细看,操作过程磕磕碰碰,还好终于出货了。
    比较极品的是,和这家企业合作,你需要和他们几乎每个部门的人打交道,每一个环节,你都要填写正本的书面委托书寄过去,他们才有下一步的动作,跟我们的国企真有一拼。
    要他们寄提单过来,请写委托书吧!否则不寄!
    要寄报关单过来,请写委托书过来!否则不寄!
    我感到很憋屈,勉强答应写委托书,找上司盖上公章寄出去,一次性在委托书上写了两个委托项目寄过去。
    不好意思,我们要分开写,别的部门和我的不一样。
    现在COPY上这所谓的格式化委托书,给大家过目,开开眼界。*******************有限公司***********Co., Ltd.---------------------------------------------------------------
    地址:*****************************
    电话:  ************************** 寄单委托书
    兹委托联邦快递国际货运代理服务(上海)有限公司深圳分公司代为邮寄正本提单及报关单,我司愿意承担邮寄途中可能发生的风险和责任。如有遗失,贵司有权拒绝补签提单。

    邮寄地址:***************
    收件人:  *********
    联系电话:***************
    从此票单起,此委托书长期有效,直至另行通知为止。
               
                                                     盖章:

                                                      日期:2013年6月3日



  • 根据这份委托书,假设寄的过程中丢了提单,他们是除了不承担责任之外,还可以拒绝给你重新补新的提单。
    假设真的丢了呢,那你的货就没有办法提了?
    谁给他们这样的权利呢? 你签字了,当然是你啊?
    你不签,他不寄文件给你,就这么刁!



  • 当再一次跟我要委托书的时候,我发火了!
    直接回复,老子不跟你们玩这种无聊的游戏!
    仅此而已!



  • 他们以为他们是上帝啊!



  • 老子就没有素质一回,不鸟你FEDEX,看看你们能怎么样!



  • 直接给客户回邮件,CC给所有的FEDEX联系人和拼柜的供应商!

    Dear Sam/Peter,

    It is a very very bad experience to work with Fedex Shenzhen Office.

    Each time,when we ask them to send us some documents(such as B/L), they request us to sign a document(power of attorney)to them, then they start to arrange it. We just need to face only one person to deal this kind of things when we work with other forwarder in China. I can not understand why they change so simple things so complex.

    Our export agent is in Shenzhen,Fedex also in Shenzhen, we ask them to send the clear documents to our agent directly, they also ask us to sign power of attorney and send them first(can not by email or fax), then they will arrange it.

    They send us many documents to sign to avoid their duty. Attached the power of attorney for your reference. I think they have no rights reject to resend a B/L if realy lost when the express send it.

    There is a Chinese saying"take off the pants to fart", I think they do the same thing like this. Each time they said they have their rules, I know, we also have our rulers. It is the only one forwarder to do so in China. They waist many times to send us the clear documents. We reject to work with them next time.

    They also charge us very high handcharge to deal with the freight,but provide so bad serve. What do they think they are?they are the god,we are slave.

    Sorry for my rude and frank, I am not Intolerable to write this email.


    Thank you for your kindly understanding!

    CC:Peter

    Pls explain it to Mr.Sam if he is not clear for this matter.

    Regards

    Stone



  • 自学的英语,语法及拼写错误请包涵!



  • 不久,FEDEX的一个经理回邮件了,COPY如下:

    Stone,

    I fully understand your frustration that you may have spent some extra time doing the paperwork. We regret for the inconvenience. I will review the process and see if we can improve the SOP. Below, I would like to explain something on these two documents.

    The declaimer for expressing the HBL –As you know, the original HBL serves as the transportation agreement and the title to the goods. When forwarders issue the original HBLs to shippers, it is supposed the shippers should come to forwarder’s counter to fetch it. (Just like Hong Kong, almost all original bills are released and dispatched at the counter without courier involved.) However, in many cases in SZX, the shippers are located far away from the forwarders’ office, so forwarders are required by the shippers to courier the original documents to them. Under such circumstance, forwarder would request shippers to sign a declaimer to forwarders. As you know when the HBL left our counter, it is out of our control. We raise the declaimer just to make clear the responsibilities. However, I do think that the declaimer has to be original copy is a little cumbersome for shippers. I am checking our head office is it can be replaced by email. And the declaimer is just once-off document if the “send to” party and the address remain the same.

    The Letter of Authorization for courier the customs document – since the customs document is an important document for shipper and it would be not filled when lost. So just as explained above, we raised a declaimer for your agreement when we have to have a 3rd party to deliver it to you. Please understand some shippers would engage in buying export license (买单) and the “Send-to” parties always change. It is quite risky to us, that is why we require shippers’ confirmation for every shipment.
     
    You may say our procedure is complicated but I would have to argue that this is some protecting actions forced by the chaos of the market.

    Anyway, I can understand that dealing with some paperwork is really annoying. My solution to mitigate your bad feeling are,

    -      I will discuss with our internal party to see if an email declaimer is acceptable or not.

    -      If the “send to” party and its address does not change, we only required once-off signature, not every time.  

    Thank you for your understanding and please let me know if you have further comments.

    Best regards,

    Westwood Li

    Operation Manager - Ocean

    FedEx International Freight Forwarding Agency Services Company Limited Shenzhen Branch

    'Direct: 86-755-2238 6206 | Description: C:\Documents and Settings\2376755\Local Settings\Temporary Internet Files\Content.IE5\3J03TE1N\MC900239479[1].wmfFax: 86-755-2238 6270 | cid:image010.png@01CDECCF.0A15F910Email: westwood_li@ftn.fedex.com



  • 结论:
    1。是你的权利,你就去争取,除了你没有别人会帮你;
    2。对所谓外资企业的不合理规则说不,让他们修改适应我们国情,不是我们忍气吞声;
    3。他们有他们的规则,我们也有我们的规则;



  • 后来,他们还是按照我们的要求,直接把文件寄给了我们的代理商。

    END!



  • 牛!



  • 哈哈。。。大公司的就是牛啊,还是咱们阿里好啊!



  • 支持!






  • FEDEX 很不好用, 以前有客户让到付, 最后由于各种原因, 还是没有选择FEDEX



  • 有时候的确很让人恼火



  • 有时候的确很让人恼火



  • 哈哈,脱裤子放屁?楼主你好厉害。。。



  • 同感,觉得Fedex这两年的服务差了很多



  • 不能让人认为自己好欺负了,否则会经常欺负你的。


21 回复

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