Do I need agree the special requirement of this customer ?

Recently I am facing a big problem from ML customer, who is introduced by my UK customer, and they are the OEM supplier and partner of my UK customer, the UK customer has project need the ML customer to produce, and need purchase our rubber seal.

In the begginning, the process is smooth, we make a tooling and the ML customer pay the tooling cost. after then they need we supply 200pcs as free samples, we done it. After then they request supply 50000pcs as trial run but it is free too. Let me explain some detail for above, we sign a mould agreement, and they don't write this point with remarkable word, and I missed it, they also never mentioned this before sign the agreement, the 50000pcs will be very high cost for us ( Total annual qty is about 1 million pcs.)

In my opinion, I can't gree with requirement. Because once we agree the first time, maybe we need supply more free 50000pcs in the future, we can't do this precedent. But the customer also means we should double check this agreement, and if we don't agree this, it will affect the future business.

How can I do ? Any good advice will be very appreciate.

Sorry,it is beyond my ability range.

为什么要用英文回答，我们是中国人呢

rosemoun：Sorry,it is beyond my ability range.回到原帖

亲我每次看到你的头像都忍不住大笑哈哈

I am chinese. 但我会说英文。哈哈

rosemoun：Sorry,it is beyond my ability range.回到原帖

头像好嗨皮

yeah you are right, you can not accept this 50000pcs. As we all know, except the tooling you also need to pay the employee. In my opinion, you can pay part of the tooling, because maybe you can also use it to produce for other customers.

cn1501489658：亲我每次看到你的头像都忍不住大笑哈哈回到原帖

是挺搞笑的

Well, there are some grammatical mistakes in this post....

You can report your customer's special requirement to your boss,maybe he will give you the answer.
If you have the right to make final decision,please consider the cost you can afford it or not.

I don't think you can accept their requirement in the trail order.but for a long term business,you won't miss this customer,that's why we need to negotiate.My suggestion:first order we do it as per practice,let customer pay for 50000pcs,if their order quantity up to xxxx pcs(maybe for one year purchase order),you can promise that send them xxxxxpcs for free.

cn1511408086：You can report your customer's special requirement to your boss,maybe he will give you the answer.
If you have the right...回到原帖

Good idea. Have showed your willingness of cooperation and refused this not worthable cost in this time.

maybe you could discuss with your leader to find out a good solution

I think you can't agree their requirement this time. But you can tell the customer if they place second order which reach your MOQ next time, you can reduce the money for 50000pcs. Of course, you need to get the approval of your boss firstly.

cn1501489658：亲我每次看到你的头像都忍不住大笑哈哈回到原帖

好吧，但愿能够给你带来开心~

cn1501489658：亲我每次看到你的头像都忍不住大笑哈哈回到原帖

@cn220059825：呵呵，搞笑的同时开心一会~

cn1501291242：头像好嗨皮回到原帖

嘿嘿，希望你也每天快快乐乐啊~

50000个免费就好比是打折一个道理，自己看吧---老鸟

王密封

Recently I am facing a big problem from ML customer, who is introduced by my UK customer, and they are the OEM supplier and partner of my UK customer, the UK customer has project need the ML customer to produce, and need purchase our rubber seal.

In the begginning, the process is smooth, we make a tooling and the ML customer pay the tooling cost. after then they need we supply 200pcs as free samples, we done it. After then they request supply 50000pcs as trial run but it is free too. Let me explain some detail for above, we sign a mould agreement, and they don't write this point with remarkable word, and I missed it, they also never mentioned this before sign the agreement, the 50000pcs will be very high cost for us ( Total annual qty is about 1 million pcs.)

In my opinion, I can't gree with requirement. Because once we agree the first time, maybe we need supply more free 50000pcs in the future, we can't do this precedent. But the customer also means we should double check this agreement, and if we don't agree this, it will affect the future business.

How can I do ? Any good advice will be very appreciate.

人心不古

Sorry,it is beyond my ability range.

cn1001198534

为什么要用英文回答，我们是中国人呢

cn1501489658

rosemoun：Sorry,it is beyond my ability range.回到原帖

亲我每次看到你的头像都忍不住大笑哈哈

书生贪玩

I am chinese. 但我会说英文。哈哈

Molly-Zhang

rosemoun：Sorry,it is beyond my ability range.回到原帖

头像好嗨皮

安伱88

ttdf

yeah you are right, you can not accept this 50000pcs. As we all know, except the tooling you also need to pay the employee. In my opinion, you can pay part of the tooling, because maybe you can also use it to produce for other customers.

cn220059825

cn1501489658：亲我每次看到你的头像都忍不住大笑哈哈回到原帖

是挺搞笑的

再见小屌丝的老ID

Well, there are some grammatical mistakes in this post....

cn1511408086

You can report your customer's special requirement to your boss,maybe he will give you the answer.
If you have the right to make final decision,please consider the cost you can afford it or not.

I don't think you can accept their requirement in the trail order.but for a long term business,you won't miss this customer,that's why we need to negotiate.My suggestion:first order we do it as per practice,let customer pay for 50000pcs,if their order quantity up to xxxx pcs(maybe for one year purchase order),you can promise that send them xxxxxpcs for free.

cn1500117751

cn1511408086：You can report your customer's special requirement to your boss,maybe he will give you the answer.
If you have the right...回到原帖

Good idea. Have showed your willingness of cooperation and refused this not worthable cost in this time.

april 舞台灯

maybe you could discuss with your leader to find out a good solution

adawu

I think you can't agree their requirement this time. But you can tell the customer if they place second order which reach your MOQ next time, you can reduce the money for 50000pcs. Of course, you need to get the approval of your boss firstly.

人心不古

cn1501489658：亲我每次看到你的头像都忍不住大笑哈哈回到原帖

好吧，但愿能够给你带来开心~

人心不古

cn1501489658：亲我每次看到你的头像都忍不住大笑哈哈回到原帖

@cn220059825：呵呵，搞笑的同时开心一会~

人心不古

cn1501291242：头像好嗨皮回到原帖

嘿嘿，希望你也每天快快乐乐啊~

cn1500731335

50000个免费就好比是打折一个道理，自己看吧---老鸟

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