Story with My Indian Client
Good day, Everyone! It‘s been a long time that haven't wrote any English article since graduate. Worrying whether my English would get bad. So suddenly want to write one, haha. Please forgive and point out my mistake if you found.
Today, I want to share my India client with you who is a nice and valued client(A). A is a purchase manager in his company, we saw each other in 2015 when he and his superior visited China. Their company owns an old brand like us with many years history. So even India clients have very bad reputation in all kind of industries, I still receipted him with all my heart.( I think every client should be cherished whatever his nationality is.)
For the business trip them came to China this time, only wanted to find a longterm cooperation supplier in our industry, helping them produce for their new range in expanding marketing shares. I know they had visited many factories because they stayed here for nearly one week and their schedule was very tight. That meaned our chance might be very slim.
I bring them to our production line, telling them about our regular production, testing system, our advantage compared to other factory (I think this is very important to know about the difference between your products with your competitors.And this helps much in earning my client's order instead of only focus on price.) But as you know, it's impossible for an Indian client not bargain with you, even they own an famous brand.
They cut our price of one model into a very very bad price that even lower than our cost. They also explained because many Indian had been importing a large amout of goods with very cheap price and poor quality from China to their market, so even they want to sell the good quality products, price would be an issue. For the orther models, they accepted our prices with only little discount, which also suprised us.
(Actually I think we could not only blame the India market, we should also blame ourself why we promise our clients when they asking for impossible prices base on sacrificing quality, which cause the poor market.)
Finally we have showed them our best price we could do, which still have large distance between their target prices. But we insisted we could ensure our quality in many ways.
After they go back to India, A asked me to arrange the samples they were interested in, for their marketing research by sales department, who could directly decide whether we could cooperate or not. Thank God, A told me when they started this business, we would be their only choice. Just about time. Usually they would start the new project which has passed after about half year. So I waited and waited, also have been communicating with him about the development every month。 Do not believe any client's promise until you receive the payment. Sometimes A were impatient, telling me he would contact me if start or just not reply.
Until the end of last year, the prices of all materials had been rising sharply, I informed him that we would have large rising on every product at the begining of January. But if they could finish payment before that, we could reserve the price for them. （I have changed the PI for nearly 10 times before settle down）It worked. He sent the message back to his company and they decided to pay first with one model in good price for one container at the last day of December. I felt so happy that the over one-year battle had been finished finally.
But what happened next also suprised and confused me very much. About half month after they placed the first order, they decided to purchase one more model with us, which A had told me there was no chance in cooperating with this model before, because the price was much more expensive than their target price. However they have gave me an impossible mission, had to reserve the former price without any rising. I knowed it's impossible, what I could do was only to get a good price with little rise for them.So I refused him and began to apply the lowest price. At first my boss asked me to give up, I was so disapointed but then I found some materials had rising very very much which was unreasonalble and told her. After that she rechecked the price and asked me to deal with A and she would communicate with suppliers. However A still refused my offer, I thought I would fail this time. But several days later, they decided to buy from us. What a good news!
And A also told me thay were still doing testing on some other models, would place more orders after finish as an special item. These models are much more expensive than any other normal model, even many valued clients from other country would not consider.
With these experience with my India client, I have changed my thinking which had influenced by the outside world before. Even in poor market, you still could find a valued client if you have tried your best and be patient.
厉害，耐心看完了。“ you could not believe any client's promise until you receive the payment.”
cn1520260464mzsv：厉害，耐心看完了。“ you could not believe any client's promise until you receive the payment.”回到原帖哈哈，谢谢·这里用Do not会好点