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    cn1513008006

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    外贸邮件-史上最全的回复询盘模板
    模版给大家提供个初期的解决思路,实际中要根据自身的问题做出相应的回复
    1.未付款订单
    Dear $buyer,
    We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!  
    Best Regards

    $myname
     
    译文:我们已收到你的订单,但订单似乎未付款。如果在价格和尺寸上有什么能帮助的,请随时与我联系。当付款完成,我将立即备货并发货。谢谢!
    提示:请根据您产品自身特点对描述内容进行修改。
     
     
    2.已付款订单
    Dear $buyer,
    Your payment for item XXXXXXXhas been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!
    Best Regards
    $myname
     
    译文:您的订单编号为XXXXXXX的款项已收到,我们将在承诺的XXX天内发货,发货后,我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢!
    提示:请填上您的订单号和发货天数。

    3.发货后
    Dear $buyer,
    The item XXXXXX you ordered has already been?shipped out and the tracking number is XXXXX. The shipping status is as follows: XXXXXX. You will get it soon. Thanks for your support!
    Best Regards
    $myname
     
    译文:订单号为XXXXXXX的货物已经发货,发货单号是XXXXXXXX,运输方式是XXXXXXXXX,订单状态是XXXXX。您将会很快收到货物,感谢您的支持和理解。
    提示:请填写订单号、发货单号、运输方式和发货日期。
     
    4.询问是否收到货
    Dear $buyer,
    According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks!
    Best Regards
    $myname
     
    译文:EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认,如果有问题请告知我。谢谢!
    提示:可根据您货物的实际情况进行更改。
     
       
    5.客户投诉产品质量有问题
    Dear $buyer,
    I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
    Best Regards
    $myname
     
    译文:很抱歉听到发给您的货物有残损,我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中,但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时,我将会给您更多的折扣。感谢您的谅解。
    提示:请根据投诉的实际情况进行更改。
     
    6.订单完成
    Dear $buyer,
    I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
    Thanks!
    $myname
     
    译文:我很高兴地看到您已收到货,感谢您的支持。希望您满意,并期待着在将来与您做更多的生意。
     
       
    7.提醒买家给自己留评价
    Dear $buyer,
    Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
    Best Regards
    $myname
     
    译文:感谢您继续支持我们,我们正在改善我们的服务,质量,采购等。如果您可以给我们一个积极的反馈,我们会非常感激,因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助,不要犹豫请告诉我。
     
    8.货物断货
    Dear $buyer,
    We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXXXXXXXXXX?? ?.If there’s anything I can help with, please feel free to contact us. Thanks!
    Best Regards
    $myname
     
    译文:真是对不起,您订购的产品目前缺货,我会与工厂联系什么时候能补上,并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXXXXXX,您可以看看。有什么我可以帮忙的,请随时与我们联系。谢谢!
    提示:请在横线处添加同类产品的链接。
     

    9.折扣
    Dear $buyer,
    Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.
    Please feel free to contact us if you have any further questions.

    Thanks & Best regards!
    $myname
     
    译文:感谢您给我信息。目前我们正在进行促销,如果你购买了XXXX 个产品,我们可以为您提供XXX %的折扣。一旦我们确认您的付款,我们将及时发货。如果您有任何进一步的问题,请随时与我们联系。谢谢!
    提示:请添写希望买家购买的件数和您所能提供的折扣。

    10.买家议价
    Dear $buyer,
    Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!
    $myname
     
    译文:感谢您对我们产品的兴趣,但很抱歉我们不能给您更低的议价。事实上,我们的上市价格是经过精心计算的且合理的,它已经让我的利润有限。但如果您一个订单购买超过XXXX件,我们将给你XXX %的折扣。有任何问题请联系我。谢谢!
    提示:请添加希望买家购买的件数和您所能提供的折扣。
    (1)同意进口商的还价
    Dear Sirs: June 12, 2016
    Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.
    Sincerely

    (2)拒绝进口商的还价
    Dear Sirs: June 12, 2016
    Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.

    Truly

     
    11.大量订单询价
    Dear $buyer,
    Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.
    Regards!
    $myname
     
    译文:感谢您的询问,我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元,如果您一个订单订XXX件产品,我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。
    提示:请填写你产品的价格,购买件数和优惠价格。
     
    12.买家要求免运费
    Dear $buyer,
    Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.
    $myname
     
    译文:很抱歉,到XXXXXXXXXXXXXX不能免运费的,但是我们可以在运费上给你XXX %的折扣。
    提示:请填写地区和运费折扣。  
     
    13.未付款订单改完价格再次催款
    Dear $buyer,
    We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
    Best regards!
    $myname
     
    译文:我们已经为您重置价格并给您原运价XXX%的折扣。如你所知,运输成本非常高,而我们提供的价格比市场价格低,我们从这个产品中赚取不了多少利润。希望您满意,并随时与我联系。
    提示:请填写运费折扣。


    14.没有好评,买家对于你的产品表示怀疑
    Dear $buyer,
    I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you.
    Regards
    $myname
     
    译文:我很高兴收到你的邮件。虽然我在DHgate没有多少评价,但我一直在Ebay做业务多年,我对我的产品很有信心。此外DHgate提供第三方担保支付服务,这意味着付款将不会发放给卖方,直到您对产品质量和交易非常满意。希望能够与您长期合作,谢谢。
    15.发货几天后买家没收到货
    Dear $buyer,
    We sent the package out on XXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXXXXXXX.
    I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
    $myname
     
    译文:我们已经在XXX月XXX号发送包裹,根据您的反馈,我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXXXXXXXXXX,使用的是UPS。我对此感到十分抱歉,希望您能尽快收到。有任何疑问,请告诉我。
    提示:请填写发货日期和货运单号。

    16.向买家推荐新品
    Dear $buyer,
    As Christmas/New year/…… is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.
    Regards
    $myname
     
    译文:随着圣诞节/新年/……的来临,我们发现XXXXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXXXXX产品。请单击下面链接XXXXXXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。
    提示:请填写产品名称、产品链接地址和购买件数。

    17.收到好评后
    Dear $buyer,
    Thank you for your positive comment. Your encouragement will keep us moving forward.
    We sincerely hope that we’ll have more chances to serve you
    $myname
     
    译文:感谢您的积极评价。您的鼓励是我们前进的动力,我们真诚地希望能有更多的机会为您服务。
     
    18.买家询问是否有直销航运
    Dear $buyer,
    We offer drop shipping service. You can simply specify the shipping address and we will deliver the order to your designated address
    $myname

    交易的尾声
    19. 货物损坏报告
    Dear Sirs: SEP 4, 2016
    Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)

    As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

    Sincerely
    19-1. 拒绝承担损坏责任
    Dear Sirs: SEP. 8, 2016
    Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

    Sincerely
    19-2. 承担赔偿责任
    Gentlemen: SEP. 8, 2016
    As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.
    Sincerely

    交易花絮

    20. 催要逾期货款
    Dear Sirs: SEP. 30, 2016
    It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.

    Sincerely

    21. 付清逾期货款
    Dear Sirs: Oct. 3, 2016
    We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

    Sincerely

    22. 外贸英语函电范文:如何处理货损投诉函电范文

    Dear Mr. XXX:

    We have received your letter of 16th.April , informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.
    Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully.
    We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage, but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us ,to which we hope you will agree.
    外贸函电范文:如何处理货损投诉函电范文
    亲爱的XXX:
    我们已经收到您4月16日的来信。信中说到我们所发货给您的缝纫机破损情况是由于我们的包装问题所引起的。
    一收到您的来信,我就对这一事件高度重视,仔细研究了您的检验员所提供的报告。
    我们确信货物现在所受的损坏是因为在运送过程中某些特殊环境所引起的。因此我们并没有责任来承担这次损失。但是我们认为让您单独承担这次货损对您来说是非常不公平的。因此我们建议这次损失由我们双方分摊。希望您能同意。


    20 May 2016
       Kee & Co., Ltd
       34 Regent Street
       London, UK    
       Dear Sirs:    
       Thank you for your letter of 20 May referring to your order no.252. We are
    glad to hear that the consignment was delivered promptly.    
       We regret, however, that case no.46 did not contain the goods you ordered.
      We have investigated the matter and find that we did make a mistake in putting the order together.
       We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.    
       Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.    
       We apologize for the inconvenience caused by our error.
       Yours faithfully,    
       Tony Smith
       Chief Seller
       --------------------------------------------------------------------------------    
       ——先生:    
       多谢五月二十日有关第252号定单的来信。得悉货物及时运抵,感到高兴。    
       有关第46号箱错运货物一事,在此向贵公司致歉。经调查,发现装运时误将货物同放,所以有此错失。    
       该缺货已安排即时发运,有关文件准备好后会立即寄出。    
       错运的货物烦请代存,本公司已知会代理商,不日将与贵公司联络。
       因此失误而引致任何不便,本公司深感歉意。    
       销售部主任
    托尼.斯密思谨上

  • 1 楼#

    cn1516668423gwrm

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    good

  • 2 楼#

    哈萨克俄罗斯专线

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    。。。。。。。。。。。。

  • 3 楼#

    gzfeleng

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    谢谢!

  • 4 楼#

    cn1514214785

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  • 5 楼#

    cn1518238871sejs

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    学习了

  • 6 楼#

    cn1512517671

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    地球已经无法阻止你的脚步了!

  • 7 楼#

    cn1518103249xlix

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    thank you@

  • 8 楼#

    cn209715008

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    全面

  • 9 楼#

    嘟嘟小妹。

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    太棒了。 给你点N个赞。

  • 10 楼#

    cn1518782740qfbc

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    Mark

  • 11 楼#

    暖风

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  • 12 楼#

    cn1500048480

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    真的太棒了

  • 13 楼#

    666~

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    很好啊! 收了!

  • 14 楼#

    一世长安

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    棒棒哒

  • 15 楼#

    欧喵喵

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    great

  • 16 楼#

    cn1500614877

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    wonderful

  • 17 楼#

    巴拉拉能量~百变小樱!

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    好全~!赞~

  • 18 楼#

    cn1518213208hmnq

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    怎么分享啊?

  • 19 楼#

    cn1518213208hmnq

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    只能在线看吗



  • 外贸邮件-史上最全的回复询盘模板
    模版给大家提供个初期的解决思路,实际中要根据自身的问题做出相应的回复
    1.未付款订单
    Dear $buyer,
    We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!  
    Best Regards

    $myname
     
    译文:我们已收到你的订单,但订单似乎未付款。如果在价格和尺寸上有什么能帮助的,请随时与我联系。当付款完成,我将立即备货并发货。谢谢!
    提示:请根据您产品自身特点对描述内容进行修改。
     
     
    2.已付款订单
    Dear $buyer,
    Your payment for item XXXXXXXhas been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!
    Best Regards
    $myname
     
    译文:您的订单编号为XXXXXXX的款项已收到,我们将在承诺的XXX天内发货,发货后,我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢!
    提示:请填上您的订单号和发货天数。

    3.发货后
    Dear $buyer,
    The item XXXXXX you ordered has already been?shipped out and the tracking number is XXXXX. The shipping status is as follows: XXXXXX. You will get it soon. Thanks for your support!
    Best Regards
    $myname
     
    译文:订单号为XXXXXXX的货物已经发货,发货单号是XXXXXXXX,运输方式是XXXXXXXXX,订单状态是XXXXX。您将会很快收到货物,感谢您的支持和理解。
    提示:请填写订单号、发货单号、运输方式和发货日期。
     
    4.询问是否收到货
    Dear $buyer,
    According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks!
    Best Regards
    $myname
     
    译文:EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认,如果有问题请告知我。谢谢!
    提示:可根据您货物的实际情况进行更改。
     
       
    5.客户投诉产品质量有问题
    Dear $buyer,
    I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
    Best Regards
    $myname
     
    译文:很抱歉听到发给您的货物有残损,我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中,但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时,我将会给您更多的折扣。感谢您的谅解。
    提示:请根据投诉的实际情况进行更改。
     
    6.订单完成
    Dear $buyer,
    I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
    Thanks!
    $myname
     
    译文:我很高兴地看到您已收到货,感谢您的支持。希望您满意,并期待着在将来与您做更多的生意。
     
       
    7.提醒买家给自己留评价
    Dear $buyer,
    Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
    Best Regards
    $myname
     
    译文:感谢您继续支持我们,我们正在改善我们的服务,质量,采购等。如果您可以给我们一个积极的反馈,我们会非常感激,因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助,不要犹豫请告诉我。
     
    8.货物断货
    Dear $buyer,
    We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXXXXXXXXXX?? ?.If there’s anything I can help with, please feel free to contact us. Thanks!
    Best Regards
    $myname
     
    译文:真是对不起,您订购的产品目前缺货,我会与工厂联系什么时候能补上,并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXXXXXX,您可以看看。有什么我可以帮忙的,请随时与我们联系。谢谢!
    提示:请在横线处添加同类产品的链接。
     

    9.折扣
    Dear $buyer,
    Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.
    Please feel free to contact us if you have any further questions.

    Thanks & Best regards!
    $myname
     
    译文:感谢您给我信息。目前我们正在进行促销,如果你购买了XXXX 个产品,我们可以为您提供XXX %的折扣。一旦我们确认您的付款,我们将及时发货。如果您有任何进一步的问题,请随时与我们联系。谢谢!
    提示:请添写希望买家购买的件数和您所能提供的折扣。

    10.买家议价
    Dear $buyer,
    Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!
    $myname
     
    译文:感谢您对我们产品的兴趣,但很抱歉我们不能给您更低的议价。事实上,我们的上市价格是经过精心计算的且合理的,它已经让我的利润有限。但如果您一个订单购买超过XXXX件,我们将给你XXX %的折扣。有任何问题请联系我。谢谢!
    提示:请添加希望买家购买的件数和您所能提供的折扣。
    (1)同意进口商的还价
    Dear Sirs: June 12, 2016
    Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.
    Sincerely

    (2)拒绝进口商的还价
    Dear Sirs: June 12, 2016
    Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.

    Truly

     
    11.大量订单询价
    Dear $buyer,
    Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.
    Regards!
    $myname
     
    译文:感谢您的询问,我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元,如果您一个订单订XXX件产品,我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。
    提示:请填写你产品的价格,购买件数和优惠价格。
     
    12.买家要求免运费
    Dear $buyer,
    Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.
    $myname
     
    译文:很抱歉,到XXXXXXXXXXXXXX不能免运费的,但是我们可以在运费上给你XXX %的折扣。
    提示:请填写地区和运费折扣。  
     
    13.未付款订单改完价格再次催款
    Dear $buyer,
    We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
    Best regards!
    $myname
     
    译文:我们已经为您重置价格并给您原运价XXX%的折扣。如你所知,运输成本非常高,而我们提供的价格比市场价格低,我们从这个产品中赚取不了多少利润。希望您满意,并随时与我联系。
    提示:请填写运费折扣。


    14.没有好评,买家对于你的产品表示怀疑
    Dear $buyer,
    I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you.
    Regards
    $myname
     
    译文:我很高兴收到你的邮件。虽然我在DHgate没有多少评价,但我一直在Ebay做业务多年,我对我的产品很有信心。此外DHgate提供第三方担保支付服务,这意味着付款将不会发放给卖方,直到您对产品质量和交易非常满意。希望能够与您长期合作,谢谢。
    15.发货几天后买家没收到货
    Dear $buyer,
    We sent the package out on XXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXXXXXXX.
    I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
    $myname
     
    译文:我们已经在XXX月XXX号发送包裹,根据您的反馈,我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXXXXXXXXXX,使用的是UPS。我对此感到十分抱歉,希望您能尽快收到。有任何疑问,请告诉我。
    提示:请填写发货日期和货运单号。

    16.向买家推荐新品
    Dear $buyer,
    As Christmas/New year/…… is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.
    Regards
    $myname
     
    译文:随着圣诞节/新年/……的来临,我们发现XXXXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXXXXX产品。请单击下面链接XXXXXXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。
    提示:请填写产品名称、产品链接地址和购买件数。

    17.收到好评后
    Dear $buyer,
    Thank you for your positive comment. Your encouragement will keep us moving forward.
    We sincerely hope that we’ll have more chances to serve you
    $myname
     
    译文:感谢您的积极评价。您的鼓励是我们前进的动力,我们真诚地希望能有更多的机会为您服务。
     
    18.买家询问是否有直销航运
    Dear $buyer,
    We offer drop shipping service. You can simply specify the shipping address and we will deliver the order to your designated address
    $myname

    交易的尾声
    19. 货物损坏报告
    Dear Sirs: SEP 4, 2016
    Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)

    As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

    Sincerely
    19-1. 拒绝承担损坏责任
    Dear Sirs: SEP. 8, 2016
    Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

    Sincerely
    19-2. 承担赔偿责任
    Gentlemen: SEP. 8, 2016
    As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.
    Sincerely

    交易花絮

    20. 催要逾期货款
    Dear Sirs: SEP. 30, 2016
    It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.

    Sincerely

    21. 付清逾期货款
    Dear Sirs: Oct. 3, 2016
    We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

    Sincerely

    22. 外贸英语函电范文:如何处理货损投诉函电范文

    Dear Mr. XXX:

    We have received your letter of 16th.April , informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.
    Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully.
    We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage, but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us ,to which we hope you will agree.
    外贸函电范文:如何处理货损投诉函电范文
    亲爱的XXX:
    我们已经收到您4月16日的来信。信中说到我们所发货给您的缝纫机破损情况是由于我们的包装问题所引起的。
    一收到您的来信,我就对这一事件高度重视,仔细研究了您的检验员所提供的报告。
    我们确信货物现在所受的损坏是因为在运送过程中某些特殊环境所引起的。因此我们并没有责任来承担这次损失。但是我们认为让您单独承担这次货损对您来说是非常不公平的。因此我们建议这次损失由我们双方分摊。希望您能同意。


    20 May 2016
       Kee & Co., Ltd
       34 Regent Street
       London, UK    
       Dear Sirs:    
       Thank you for your letter of 20 May referring to your order no.252. We are
    glad to hear that the consignment was delivered promptly.    
       We regret, however, that case no.46 did not contain the goods you ordered.
      We have investigated the matter and find that we did make a mistake in putting the order together.
       We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.    
       Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.    
       We apologize for the inconvenience caused by our error.
       Yours faithfully,    
       Tony Smith
       Chief Seller
       --------------------------------------------------------------------------------    
       ——先生:    
       多谢五月二十日有关第252号定单的来信。得悉货物及时运抵,感到高兴。    
       有关第46号箱错运货物一事,在此向贵公司致歉。经调查,发现装运时误将货物同放,所以有此错失。    
       该缺货已安排即时发运,有关文件准备好后会立即寄出。    
       错运的货物烦请代存,本公司已知会代理商,不日将与贵公司联络。
       因此失误而引致任何不便,本公司深感歉意。    
       销售部主任
    托尼.斯密思谨上



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