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  • 0 楼#

    家居客

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    我的回盘已经很完美了,可是买家为什么还是不回复我呢?
    我到底要不要再做跟进呢?
    老是“骚扰”买家,他会认为我不礼貌吗?
    在处理业务时,你遇到过这种情况吗?

    我们旺旺群讨论中,家居行业的成员----小易,给我们分享了她在处理这类问题上的思路和做法,非常值得借鉴和学习!
    (备注:此内容为家居园艺行业客户小易在12年旺旺群内做的专场分享,此次特地分享给所有行业客户!同时该分享还同步在福步论坛上发布,也请知悉!)
    特此为大家整理如下:
    一、回盘出鞘,无人响应,如何趁热打铁
    如果买家不回复你,我会先分析下原因,一般情况下会再写封追踪信给他:

    Hope you are fine, my friend.
    It is regret that I haven't receive any information from your side. May I have your idea about our offer?
    We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
    If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.
    这一封邮件一出,可以增加20%的买家回复率!

    二、不要放弃,70%的机会就在眼前
    如果客人还没有回信,一周后再问客人不回信的真实原因。(一般情况,70%的客人会告诉你他的原因)

    Glad to contact you again!
    Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you.
    I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.
    Waiting for your favorable reply soon!

    三、不要以为买家两次不回复你,就是没戏了,希望在你自己的手中
    之后的日子里,可以尝试新产品的报价,刺激下客人的神经。我通常是这样写的:

    Good day!
    my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience?
    If the products isnot your are expecting,pls advise me your details requirement,I am of service at any time!
    但是,不同的客人,我会变换着写邮件,让客人知道我们公司,产品的存在.我不会把客人缠得太紧,约十来天给他一封邮件。
    我通常这样回复的:

    Dear ***,
    Wish you have a nice day!
    May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.
    I am waiting for your reply ASAP.
    Best regards
     
    四、最后一步,你真的可以!但是,想成功可不是容易的事情.

    Dear sir,
    Have you received our quotation of ..., if you have any further question,please don't hesitate to contact us. We are waiting for your comment about our quotation.
    We hope that we can establish a good business relationship with you in the nearest future.
    Your prompt reply will be appreciate.
    回复A:直接去函敦促

    Dear ***,
    Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods .
    We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship!
    Best wishes !  
    回复B: 先写邮件问清情况,简单的询问,如:
    HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU?
    再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。

    Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend.
    Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer).
    Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
    Looking forward to your prompt response,Thanks and best regards,
    Yours Faithfully
    回复C:如果仍然没有回音的话,可以在一、两个月后再写一封信:
    Dear Sir,
    Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.
    By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
    Thanks and best regards

    推荐贴:
    1.实用外贸-FOB报价计算,还有报价计算神器可以下载。
    链接:http://waimaoquan.alibaba.com/bbs/read-htm-tid-288197-fid-67.html
    2.我的RFQ回复率越来越高了,你的呢?
    链接:http://waimaoquan.alibaba.com/bbs/read-htm-tid-89055-fid-67.html
    3.小鱼儿的三个客户
    链接:http://waimaoquan.alibaba.com/bbs/read-htm-tid-91557-fid-67.html

    附三份报价单,供外贸人参考使用,售价为三铜币,若无铜币,可顶贴回复获取,顶贴一次获取一枚铜币!

    附件名称大小最后更新
    三种不同类型报价单模板.rar 41KB 2013-05-02 11:31

  • 1 楼#

    cn1000399175

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    不错

  • 2 楼#

    仔妈

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    写的很好

  • 3 楼#

    Liana

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    顶一下,学习跟进

  • 4 楼#

    cn1001197724

    • 粉丝
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      10
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    为什么我下载不了 报价表呢?

  • 5 楼#

    cn1001708763

    • 粉丝
      0
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      154
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    Good

  • 6 楼#

    cn1001708763

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    不错

  • 7 楼#

    cn1001708763

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    顶一下

  • 8 楼#

    hophier

    • 粉丝
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    看一下您的报价单。。

  • 9 楼#

    hophier

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    Oyesa

  • 10 楼#

    zswalter

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    学习了

  • 11 楼#

    cxheshun

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      25
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    写的容易,做的难

  • 12 楼#

    cn1001197724

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    其实也不错。但是下载不了报价单

  • 13 楼#

    yzzhonglan

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    很好,拜读了。

  • 14 楼#

    BBQ

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    还可以把,先用着,看有没有效果

  • 15 楼#

    波斯猫

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      2652

    顶礼膜拜,做个好的业务员不容易啊,慢慢改变以前的方法,向高效率的工作看齐把!!!

  • 16 楼#

    冰淇淋味地雷

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    Good!

  • 17 楼#

    kangweiwooden

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    楼主的语言很棒啊,写得很好,多学习这样回复客户。

  • 18 楼#

    cn1000495974

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    挺好,收藏了

  • 19 楼#

    kangweiwooden

    • 粉丝
      6
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      0
    • 铜币
      834

    想前辈们学习!



  • 我的回盘已经很完美了,可是买家为什么还是不回复我呢?
    我到底要不要再做跟进呢?
    老是“骚扰”买家,他会认为我不礼貌吗?
    在处理业务时,你遇到过这种情况吗?

    我们旺旺群讨论中,家居行业的成员----小易,给我们分享了她在处理这类问题上的思路和做法,非常值得借鉴和学习!
    (备注:此内容为家居园艺行业客户小易在12年旺旺群内做的专场分享,此次特地分享给所有行业客户!同时该分享还同步在福步论坛上发布,也请知悉!)
    特此为大家整理如下:
    一、回盘出鞘,无人响应,如何趁热打铁
    如果买家不回复你,我会先分析下原因,一般情况下会再写封追踪信给他:

    Hope you are fine, my friend.
    It is regret that I haven't receive any information from your side. May I have your idea about our offer?
    We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
    If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.
    这一封邮件一出,可以增加20%的买家回复率!

    二、不要放弃,70%的机会就在眼前
    如果客人还没有回信,一周后再问客人不回信的真实原因。(一般情况,70%的客人会告诉你他的原因)

    Glad to contact you again!
    Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you.
    I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.
    Waiting for your favorable reply soon!

    三、不要以为买家两次不回复你,就是没戏了,希望在你自己的手中
    之后的日子里,可以尝试新产品的报价,刺激下客人的神经。我通常是这样写的:

    Good day!
    my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience?
    If the products isnot your are expecting,pls advise me your details requirement,I am of service at any time!
    但是,不同的客人,我会变换着写邮件,让客人知道我们公司,产品的存在.我不会把客人缠得太紧,约十来天给他一封邮件。
    我通常这样回复的:

    Dear ***,
    Wish you have a nice day!
    May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.
    I am waiting for your reply ASAP.
    Best regards
     
    四、最后一步,你真的可以!但是,想成功可不是容易的事情.

    Dear sir,
    Have you received our quotation of ..., if you have any further question,please don't hesitate to contact us. We are waiting for your comment about our quotation.
    We hope that we can establish a good business relationship with you in the nearest future.
    Your prompt reply will be appreciate.
    回复A:直接去函敦促

    Dear ***,
    Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods .
    We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship!
    Best wishes !  
    回复B: 先写邮件问清情况,简单的询问,如:
    HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU?
    再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。

    Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend.
    Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer).
    Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
    Looking forward to your prompt response,Thanks and best regards,
    Yours Faithfully
    回复C:如果仍然没有回音的话,可以在一、两个月后再写一封信:
    Dear Sir,
    Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.
    By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
    Thanks and best regards

    推荐贴:
    1.实用外贸-FOB报价计算,还有报价计算神器可以下载。
    链接:http://waimaoquan.alibaba.com/bbs/read-htm-tid-288197-fid-67.html
    2.我的RFQ回复率越来越高了,你的呢?
    链接:http://waimaoquan.alibaba.com/bbs/read-htm-tid-89055-fid-67.html
    3.小鱼儿的三个客户
    链接:http://waimaoquan.alibaba.com/bbs/read-htm-tid-91557-fid-67.html

    附三份报价单,供外贸人参考使用,售价为三铜币,若无铜币,可顶贴回复获取,顶贴一次获取一枚铜币!

    附件名称大小最后更新
    三种不同类型报价单模板.rar 41KB 2013-05-02 11:31



  • 不错



  • 写的很好



  • 顶一下,学习跟进



  • 为什么我下载不了 报价表呢?



  • Good



  • 不错



  • 顶一下



  • 看一下您的报价单。。



  • Oyesa



  • 学习了



  • 写的容易,做的难



  • 其实也不错。但是下载不了报价单



  • 很好,拜读了。



  • 还可以把,先用着,看有没有效果



  • 顶礼膜拜,做个好的业务员不容易啊,慢慢改变以前的方法,向高效率的工作看齐把!!!



  • Good!



  • 楼主的语言很棒啊,写得很好,多学习这样回复客户。



  • 挺好,收藏了



  • 想前辈们学习!


604 回复

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