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  • 0 楼#

    本杰明

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    分析下原因,一般情况下我会再写封追踪信给他:
    Hope you are fine, my friend.
    It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
    If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with your.
    如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)
    Glad to contact you again!
    Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.
    Waiting for your favorable reply soon!
    之后的日子里,可以尝试新产品的报价,刺激下客人的神经.
    我通常是这样写的:
    good day!
    my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience?
    if the products isnot your are expecting,pls advise me your details requirement, i will re-offer asap.
    i am of service at any time!
    但是,不同的客人,我会变换着写邮件,让客人知道我们公司,产品的存在.我不会把客人缠得太紧,约十来天给他一封邮件我通常这样回复的:
    Dear ***,
    Wish you have a nice day!
    May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.
    I am waiting for your reply ASAP.
    Best regards
    Wennie.
    但是,想成功可不是容易的事情.
    dear sir
    have you received our quotation of ..., if you have any further question,please don't hesitate to contact us.we are waiting for you comment about our quotation.
    we hope that we can establish a good business relationship with you in the nearest future.
    your prompt reply will be appreciate.
    回复A:直接去函敦促 Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin
    回复B: 先写邮件问清情况。本人觉得先写邮件问清情况,简单的询问,如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。
    Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response, Thanks and best regards, Yours Faithfully Kevin
    回复C:如果仍然没有回音的话,可以在一、两个月后再写一封信。
    Dear Sir, Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Kevin


     

  • 1 楼#

    cnyxyiguang

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    写的真好,打包学习了

  • 2 楼#

    cn1001300979

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    如果客户问了产品的情况之后,然后说下个月来看厂房,那中间这一段时间再跟客户聊什么呢,

  • 3 楼#

    本杰明

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    cn1001300979:如果客户问了产品的情况之后,然后说下个月来看厂房,那中间这一段时间再跟客户聊什么呢, (2013-01-09 19:12) 

    1.了解客人的行程安排,询问下是否需要你提供什么帮助的,比如帮忙订酒店?
    2.了解下客人关注那些产品,提前准备好。
    3.如果有客人感兴趣的类似新品推出,及时邮件知会客人

  • 4 楼#

    cn1001300979

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    前提是这些都已经做了呀!

  • 5 楼#

    cnsavemore

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    我们收到的询盘数量不少,可是很多都是回复过去就没有消息了,不知大家是不是也都有存在这样的问题

  • 6 楼#

    cnsavemore

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    还有就是询盘量不少,可是很难做到一封封跟踪,请问楼主有什么好的意见么?或者是有没有什么表格格式可以给我们这些新手参考的?谢谢

  • 7 楼#

    本杰明

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    cnsavemore:我们收到的询盘数量不少,可是很多都是回复过去就没有消息了,不知大家是不是也都有存在这样的问题? (2013-01-11 13:17) 

    请看本帖15楼回复http://waimaoquan.alibaba.com/bbs/read-htm-tid-52225.html

  • 8 楼#

    cn200114194

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    很好,谢谢哦~

  • 9 楼#

    本杰明

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    cn200114194:很好,谢谢哦~ (2013-01-11 14:17) 

    有所帮助就好

  • 10 楼#

    cn1001448112

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    赞一个,我也收藏了,你的忠实粉丝一个。

  • 11 楼#

    蜗妞

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    请问楼主做外贸的必须英语专业的么,为什么一开始那么难呢。要从哪里学起?

  • 12 楼#

    本杰明

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    cn1001448112:赞一个,我也收藏了,你的忠实粉丝一个。  (2013-01-11 16:09) 

    谢谢支持

  • 13 楼#

    本杰明

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    zsgyled:请问楼主做外贸的必须英语专业的么,为什么一开始那么难呢。要从哪里学起? (2013-01-11 21:53) 

    谁说做外贸必须得英语专业的呢,俺就是非科班出身的。
    1.当然英语基础是必须的,不说多精通至少不妨碍与国外客人沟通往来吧?如果自己觉得基础不够,那平时就得多花心思学习提高
    2.同时,还得尽可能多的熟悉掌握你所在行业的产品相关的英文词语。

  • 14 楼#

    cn220040099

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    楼主,我想问下,如果客户回复说,要考虑下我们的Offer,那接下来该怎么跟踪呢?

  • 15 楼#

    本杰明

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    cn220040099:楼主,我想问下,如果客户回复说,要考虑下我们的Offer,那接下来该怎么跟踪呢? (2013-01-14 17:53) 

    你好。这算是比较常规的客户回复了,他们肯定就一个询盘会收到多家供应商的回盘,所以考虑一下也是OK合理的。但有可能也是客人对你的一个婉拒。

    建议:过2-3天后给客人去信询问先前你offer进展如何;如客人就offer中某些方面有疑问或想法请回复,你将尽快给与答复。

  • 16 楼#

    cn1000946005

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    谢谢楼主了

  • 17 楼#

    cn220066798

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    如果是已经下了样品单的老客户,之后就不联系了,该怎么跟催呢??

  • 18 楼#

    本杰明

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    cn220066798:如果是已经下了样品单的老客户,之后就不联系了,该怎么跟催呢?? (2013-01-17 17:26) 

    一般来讲,客人样品单出货10天左右可以去信跟进下。询问客人样品是否满意,还有无什么地方需要修改完善的,我们很乐意配合。如果客人告诉你样品正在测试中,还需要多久才有结果,你一定要做个记录,记得到时候去信跟进下。

    同时,在这段时间内如果你们有推出类似样品单的新产品,也可以去信给客人推荐下。这也是维护客户的方法之一。

    不要等客人给你回信,你要主动与客人保持一个互动

  • 19 楼#

    cn220066798

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    本杰明:一般来讲,客人样品单出货10天左右可以去信跟进下。询问客人样品是否满意,还有无什么地方需要修改完善的,我们很乐意配合。如果客人告诉你样品正在测试中,还需要多久才有结果,你一定 .. (2013-01-17 19:46) 

    谢谢楼主!!
    客人样品单出货后,写邮件跟进了,可是客户既不说好,也不说不好,也不说在测试,就是没有回复你邮件,这时候该怎么办呢?



  • 分析下原因,一般情况下我会再写封追踪信给他:
    Hope you are fine, my friend.
    It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
    If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with your.
    如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)
    Glad to contact you again!
    Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.
    Waiting for your favorable reply soon!
    之后的日子里,可以尝试新产品的报价,刺激下客人的神经.
    我通常是这样写的:
    good day!
    my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience?
    if the products isnot your are expecting,pls advise me your details requirement, i will re-offer asap.
    i am of service at any time!
    但是,不同的客人,我会变换着写邮件,让客人知道我们公司,产品的存在.我不会把客人缠得太紧,约十来天给他一封邮件我通常这样回复的:
    Dear ***,
    Wish you have a nice day!
    May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.
    I am waiting for your reply ASAP.
    Best regards
    Wennie.
    但是,想成功可不是容易的事情.
    dear sir
    have you received our quotation of ..., if you have any further question,please don't hesitate to contact us.we are waiting for you comment about our quotation.
    we hope that we can establish a good business relationship with you in the nearest future.
    your prompt reply will be appreciate.
    回复A:直接去函敦促 Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin
    回复B: 先写邮件问清情况。本人觉得先写邮件问清情况,简单的询问,如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。
    Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response, Thanks and best regards, Yours Faithfully Kevin
    回复C:如果仍然没有回音的话,可以在一、两个月后再写一封信。
    Dear Sir, Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Kevin


     



  • 写的真好,打包学习了



  • 如果客户问了产品的情况之后,然后说下个月来看厂房,那中间这一段时间再跟客户聊什么呢,



  • cn1001300979:如果客户问了产品的情况之后,然后说下个月来看厂房,那中间这一段时间再跟客户聊什么呢, (2013-01-09 19:12) 

    1.了解客人的行程安排,询问下是否需要你提供什么帮助的,比如帮忙订酒店?
    2.了解下客人关注那些产品,提前准备好。
    3.如果有客人感兴趣的类似新品推出,及时邮件知会客人



  • 前提是这些都已经做了呀!



  • 我们收到的询盘数量不少,可是很多都是回复过去就没有消息了,不知大家是不是也都有存在这样的问题



  • 还有就是询盘量不少,可是很难做到一封封跟踪,请问楼主有什么好的意见么?或者是有没有什么表格格式可以给我们这些新手参考的?谢谢



  • cnsavemore:我们收到的询盘数量不少,可是很多都是回复过去就没有消息了,不知大家是不是也都有存在这样的问题? (2013-01-11 13:17) 

    请看本帖15楼回复http://waimaoquan.alibaba.com/bbs/read-htm-tid-52225.html



  • 很好,谢谢哦~



  • cn200114194:很好,谢谢哦~ (2013-01-11 14:17) 

    有所帮助就好



  • 赞一个,我也收藏了,你的忠实粉丝一个。



  • 请问楼主做外贸的必须英语专业的么,为什么一开始那么难呢。要从哪里学起?



  • cn1001448112:赞一个,我也收藏了,你的忠实粉丝一个。  (2013-01-11 16:09) 

    谢谢支持



  • zsgyled:请问楼主做外贸的必须英语专业的么,为什么一开始那么难呢。要从哪里学起? (2013-01-11 21:53) 

    谁说做外贸必须得英语专业的呢,俺就是非科班出身的。
    1.当然英语基础是必须的,不说多精通至少不妨碍与国外客人沟通往来吧?如果自己觉得基础不够,那平时就得多花心思学习提高
    2.同时,还得尽可能多的熟悉掌握你所在行业的产品相关的英文词语。



  • 楼主,我想问下,如果客户回复说,要考虑下我们的Offer,那接下来该怎么跟踪呢?



  • cn220040099:楼主,我想问下,如果客户回复说,要考虑下我们的Offer,那接下来该怎么跟踪呢? (2013-01-14 17:53) 

    你好。这算是比较常规的客户回复了,他们肯定就一个询盘会收到多家供应商的回盘,所以考虑一下也是OK合理的。但有可能也是客人对你的一个婉拒。

    建议:过2-3天后给客人去信询问先前你offer进展如何;如客人就offer中某些方面有疑问或想法请回复,你将尽快给与答复。



  • 谢谢楼主了



  • 如果是已经下了样品单的老客户,之后就不联系了,该怎么跟催呢??



  • cn220066798:如果是已经下了样品单的老客户,之后就不联系了,该怎么跟催呢?? (2013-01-17 17:26) 

    一般来讲,客人样品单出货10天左右可以去信跟进下。询问客人样品是否满意,还有无什么地方需要修改完善的,我们很乐意配合。如果客人告诉你样品正在测试中,还需要多久才有结果,你一定要做个记录,记得到时候去信跟进下。

    同时,在这段时间内如果你们有推出类似样品单的新产品,也可以去信给客人推荐下。这也是维护客户的方法之一。

    不要等客人给你回信,你要主动与客人保持一个互动



  • 本杰明:一般来讲,客人样品单出货10天左右可以去信跟进下。询问客人样品是否满意,还有无什么地方需要修改完善的,我们很乐意配合。如果客人告诉你样品正在测试中,还需要多久才有结果,你一定 .. (2013-01-17 19:46) 

    谢谢楼主!!
    客人样品单出货后,写邮件跟进了,可是客户既不说好,也不说不好,也不说在测试,就是没有回复你邮件,这时候该怎么办呢?


120 回复

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