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  • 0 楼#

    外贸连先生

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    作为一名业务员,开拓客户固然重要,但是维护现有的客户资源同样也很重要。毕竟开拓一个品牌并不是易事,所以对于已合作的客户要珍惜,维护好旧客户也是一门学问。
    As a salesman, it's significant to develop customers. At the same time, it's also important to maintain the existing customers.


    但如果你不知天高地厚的把客户关系搞僵了怎么办?还要不要跟进?不要跟阿连任性的说,这个客户我不要了,因为你不知道下一个会不会遇到更奇葩的客户呢!所以你要想的不应该还要不要跟进,而是要想如何改善这样的关系。因为同行业的圈子其实很小的。
    But what if you are so ignorant to make your relationship with customers stiff? Should it be followed or not? Don't be capricious to say that you don't need the customer, because you would never know how odd the next customer you meet.Therefore, what you need to consider isn't whether to follow but how to improve the relationship, because the industry circle is so small.


    阿连跟大家分享个case,客户Mr.K 是项目负责人,我们已经合作了很长的一段时间了,在合作前期还是挺愉快的,也是一直互相支持,但是后来客户在安排尾款的时候拖延癌发作一拖再拖,阿连跟Mr.K 都站在各自的立场,在尾款这个问题上,我们杠上了,Mr.K 甚至感觉他们拖款还很正常的事。收不到货款的阿连也是生气了,当时就因为收款的事我们友谊的小船翻了。
    I would like to share a case of which the project leader is customer Mr. K. We have cooperated a long time, and we worked pleasantly and supported each other all the time at the earlier stage. However, he delayed the final payment again and again, so we stood at each point and argued again each other. Mr. K regarded it normal to delay the payment, while I was so angry about not collecting the payment. So our friendship collapsed at that time.


    后来Mr.K 离开了这间公司。我们就很少联系了,最近Mr.K 他们那边过节了,阿连犹豫了一下,想到底要不要发个祝福给他们?
    Later Mr. K left that company and contact each other few. But recently, they are having festivals, so I'm hesitated whether send them congratulation or not.


    虽然阿连脸皮厚,但心里还有些小疙瘩,也怕尴尬,不过最后还是理智战胜,就想不如就借此机会缓和一下跟Mr.K 的关系,鼓起了勇气发祝福给他。
    Although I'm not a shy guy, I also felt uncomfortable and embarrassed. Finally, the sense won and I took the chance to relax our relationship by sending the blessing bravely.


    客户想必也是在想我了,我的祝福给了一个台阶给Mr.K下,很快他就回复了我,还说谢谢我的祝福。感觉所有过往的一切都释怀了,心情即时好起来回复了客户一个愉快的表情,再来一句all the best+玫瑰花,才愿意结束我们的对话。
    He must be missing me because he replied me quickly and said thanks to me when I sent him the blessings. It felt like the past things were relieved and mood became good rapidly to give him a pleasant expression, a sentence which was all the best and roses before ending our conversation.


    没想到第二天,客户一早就主动来跟我打招呼,经了解原来客户自己开了间公司,刚起步,因为我们过往有合作,对我们的产品非常了解和有信心,所以客户希望能跟我们继续合作。客户拿了我们的产品报价很快挑选了款产品就确认了订单。
    Unrespectable, he greeted me initially so early the next morning. After communication, I learnt that he just established a company himself. It was just start up. He really wanted to continue to cooperate with us because he was so confident to and familiar with our products from the previous cooperation. He picked a type of product and confirmed the order as soon as he got our price list.


    真没有想到一个简单的问候就让阿连捡到了一个大馅饼。
    I never thought such a easy greeting would give me so wonderful thing.


    所以说我们手上任何一个客户资源都是潜在的合作客户,我们要格外珍惜,这些客户不一定需要你天天跟他们联系,但是只要你跟他们保持联系,比如逢年过节发发祝福这样,让客户记住你,那么当他真正有需要的时候,他也会找到你的,那到时候就是你的机会,需要自己好好把握了。
    So all customers' resources you possess are potential cooperation customers, who we should cherish particularly. It's not necessary to contact these customers everyday but send some blessings in festivals, which will make them remember you. When they are really in need, they will find you. At that time, it's your chance to take it.

    老土的说一句,求点喜欢(下方)、求回复支持!!求关注!

  • 1 楼#

    哈萨克俄罗斯专线

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    。。。。。。。。。。。

  • 2 楼#

    名人堂de小二

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    地球已经无法阻止你的脚步了!

  • 3 楼#

    Ryan chan

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    前排占坑!

  • 4 楼#

    cn1519405443fyiv

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    666

  • 5 楼#

    cn1516708874cnnp

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    用户被禁言,该主题自动屏蔽!

  • 6 楼#

    new

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    因为努力,所以幸运

  • 7 楼#

    胡思

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  • 8 楼#

    cn1512230429

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    给阿连赞一个,我现在也是遇到这样的情况;平时都很不错的客户,到了尾款的事情,就莫名其妙拖延,还一字不提;我想提单在我这里,其他的随他吧,他付的时候,他再提货好了,反正他们公司实力在那里,也不差钱

  • 9 楼#

    掌上掌设计师

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    嗯。。。。。。

  • 10 楼#

    njxianou

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    是的,谢谢分享

  • 11 楼#

    外贸快车

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    不管什么时候,要弄明白客户真正的需求点,这样才会更好的解决客户的问题,并达成合作!客户拖延你了,一定是在某个方面没有能够满足客户的需求!

  • 12 楼#

    cn1511943221

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    放长线钓大鱼

  • 13 楼#

    cn1000776573

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    挺好的

  • 14 楼#

    年轻

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    加油

  • 15 楼#

    Andy 安迪

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    好少哦

  • 16 楼#

    外贸侠

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    赞赞

  • 17 楼#

    太阳能热水器

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    20

  • 18 楼#

    耻辱心

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    21

  • 19 楼#

    猫大大

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    说点什么好呢



  • 作为一名业务员,开拓客户固然重要,但是维护现有的客户资源同样也很重要。毕竟开拓一个品牌并不是易事,所以对于已合作的客户要珍惜,维护好旧客户也是一门学问。
    As a salesman, it's significant to develop customers. At the same time, it's also important to maintain the existing customers.


    但如果你不知天高地厚的把客户关系搞僵了怎么办?还要不要跟进?不要跟阿连任性的说,这个客户我不要了,因为你不知道下一个会不会遇到更奇葩的客户呢!所以你要想的不应该还要不要跟进,而是要想如何改善这样的关系。因为同行业的圈子其实很小的。
    But what if you are so ignorant to make your relationship with customers stiff? Should it be followed or not? Don't be capricious to say that you don't need the customer, because you would never know how odd the next customer you meet.Therefore, what you need to consider isn't whether to follow but how to improve the relationship, because the industry circle is so small.


    阿连跟大家分享个case,客户Mr.K 是项目负责人,我们已经合作了很长的一段时间了,在合作前期还是挺愉快的,也是一直互相支持,但是后来客户在安排尾款的时候拖延癌发作一拖再拖,阿连跟Mr.K 都站在各自的立场,在尾款这个问题上,我们杠上了,Mr.K 甚至感觉他们拖款还很正常的事。收不到货款的阿连也是生气了,当时就因为收款的事我们友谊的小船翻了。
    I would like to share a case of which the project leader is customer Mr. K. We have cooperated a long time, and we worked pleasantly and supported each other all the time at the earlier stage. However, he delayed the final payment again and again, so we stood at each point and argued again each other. Mr. K regarded it normal to delay the payment, while I was so angry about not collecting the payment. So our friendship collapsed at that time.


    后来Mr.K 离开了这间公司。我们就很少联系了,最近Mr.K 他们那边过节了,阿连犹豫了一下,想到底要不要发个祝福给他们?
    Later Mr. K left that company and contact each other few. But recently, they are having festivals, so I'm hesitated whether send them congratulation or not.


    虽然阿连脸皮厚,但心里还有些小疙瘩,也怕尴尬,不过最后还是理智战胜,就想不如就借此机会缓和一下跟Mr.K 的关系,鼓起了勇气发祝福给他。
    Although I'm not a shy guy, I also felt uncomfortable and embarrassed. Finally, the sense won and I took the chance to relax our relationship by sending the blessing bravely.


    客户想必也是在想我了,我的祝福给了一个台阶给Mr.K下,很快他就回复了我,还说谢谢我的祝福。感觉所有过往的一切都释怀了,心情即时好起来回复了客户一个愉快的表情,再来一句all the best+玫瑰花,才愿意结束我们的对话。
    He must be missing me because he replied me quickly and said thanks to me when I sent him the blessings. It felt like the past things were relieved and mood became good rapidly to give him a pleasant expression, a sentence which was all the best and roses before ending our conversation.


    没想到第二天,客户一早就主动来跟我打招呼,经了解原来客户自己开了间公司,刚起步,因为我们过往有合作,对我们的产品非常了解和有信心,所以客户希望能跟我们继续合作。客户拿了我们的产品报价很快挑选了款产品就确认了订单。
    Unrespectable, he greeted me initially so early the next morning. After communication, I learnt that he just established a company himself. It was just start up. He really wanted to continue to cooperate with us because he was so confident to and familiar with our products from the previous cooperation. He picked a type of product and confirmed the order as soon as he got our price list.


    真没有想到一个简单的问候就让阿连捡到了一个大馅饼。
    I never thought such a easy greeting would give me so wonderful thing.


    所以说我们手上任何一个客户资源都是潜在的合作客户,我们要格外珍惜,这些客户不一定需要你天天跟他们联系,但是只要你跟他们保持联系,比如逢年过节发发祝福这样,让客户记住你,那么当他真正有需要的时候,他也会找到你的,那到时候就是你的机会,需要自己好好把握了。
    So all customers' resources you possess are potential cooperation customers, who we should cherish particularly. It's not necessary to contact these customers everyday but send some blessings in festivals, which will make them remember you. When they are really in need, they will find you. At that time, it's your chance to take it.

    老土的说一句,求点喜欢(下方)、求回复支持!!求关注!



  • 。。。。。。。。。。。



  • 地球已经无法阻止你的脚步了!



  • 前排占坑!



  • 666



  • 用户被禁言,该主题自动屏蔽!



  • 因为努力,所以幸运






  • 给阿连赞一个,我现在也是遇到这样的情况;平时都很不错的客户,到了尾款的事情,就莫名其妙拖延,还一字不提;我想提单在我这里,其他的随他吧,他付的时候,他再提货好了,反正他们公司实力在那里,也不差钱



  • 嗯。。。。。。



  • 是的,谢谢分享



  • 不管什么时候,要弄明白客户真正的需求点,这样才会更好的解决客户的问题,并达成合作!客户拖延你了,一定是在某个方面没有能够满足客户的需求!



  • 放长线钓大鱼



  • 挺好的



  • 加油



  • 好少哦



  • 赞赞



  • 20



  • 21



  • 说点什么好呢


65 回复

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