It's very important for businessmen to cope well with the sample issues.
Many salespeople usually bring themselves many troubles during the period of sample preparation，delivery or later follow-ups.
Today, one question as below was asked by a member of my Q group:
While, it's a long story to tell when it comes to the client I am negotiating with, who came and visited our factory last month.
He asked three samples of clothes with different styles, and two had been delivered to him, out of which, one was with some problems due to its complex workmanship.
The last one has been actually ready today. But the manager told us, after he checked the sample, that the rhinestones on it were wrong, which should be flat bottom glass, instead of sequins.
The factory people said that they made the offer based on the picture we sent to them, on which, it looks more like sequins.
If we require the sample with flat bottom glass, a new round of negotiation will be needed.
The sample will also have to be remade again.
They're not sure whether they have stock of the flat bottom glass.
The fabric we require is white.
But the fabric they produced is actually a little yellow.
So they have to remake the fabric.
I advised her to keep the bad samples and send all the good samples with no problems together later when they have all the problems coped with.
Whereas, she had delivered the clients some samples, as the client is in urgent need of these samples, hoping to place some orders soon.
I had said it before that do not always follow the steps of your clients. You ought to give yourself one more second and think it over before you go have it done.
It will only bring you troubles to deliver your clients the unqualified samples.
How will your clients think after they get the samples?
1. 这个公司不专业 几个样品都做不好
This company is not professional at all. They cannot even make the samples well.
They don't care about me at all.
They even hoke me with so bad samples.
3. 这公司管理有问题 这样的样品就往外发
There're problems with their intra-company management.
They even send me such samples.
4. 样品都有问题 我也不用买大货挨宰了
I put no hope on their mass production regarding such samples with problems.
Why? What results will it bring us if the samples to be sent are wrong or with bad quality?
So, how should we cope well with the sample issues correctly?
4.) 样品准备好后，再次检查是否与客户要求的一致，确认无误，再考虑发给客户。 Double check the samples when they are ready. Only when you confirm that there're no problems with them, should you consider to deliver them to your clients.
Why should we be so cautious?
It's meaningless to deliver your clients the samples with problems, which will only bring you troubles and help your competitors to beat you sooner.