【索菲亚系列】30%定金已经付半个月，居然还成功涨价1.2元！（二）Hi, 大家好！发布在 电子电气数码联盟
Good day !
Hope everything is good with you.
I have a urgent news that needs get your confirm, we feel so sorry to tell you that there will be an increase on the price ? why is it so ? pls see my following status carefully：
Our business start from 2012 ,and at that time. the USD rate is aound 6.3 （我为之前手写汇率6.8错误道歉）. we just have low profit based on price $1.35.
In 2013 ,the price we still keep the same for you. even the USD rate goes down sharply, but we
keep the same price to you to keep our business going.
now ,In 2014 ,the USD excahnge rate is lower down 6.0, it is very critical issue for us. moreover, from the digital
artwork sample making, the package supplier told us,there will be $0.3 increased on the price.
we really had tried our best to fight with them to keep same and do not increase the price
which we have promised you already. but we failed.since the labour and machine cost go up fast in the market.
we had no choice but we have to keep the level price even lower than market to keep our running.
we had to tell that the price should be $1.65 ,since the packing cost increase and critical USD exchang rate at 6.0.
we sincerely wish you can understand our status.we know that it is really not good to do so.
but If we have better way .we won't increase the cost.since we are good partner ,if any beneficial we can get for you.we will try our best, but this time,we really have no choice.
Would you pls explain this critical situations to customer and help us for the price.we really need your help this time.we would be very grateful if get your understanding and support !
客户回复到：Dear Sophia :
This is a shock. We have had this on order and confirmed for sometime now. My customer will not accept the increase for this order. I understand your situation , I really do but I cannot take this whole price increase. How about if we split the difference. Original price is $1.38. You want new price to be $1.68 or a $0.30 increase. How about we make the price 1.53 ?? this way you lose a little and I lose a little. Please review and confirm you agree.
Also I still need revised card art work. Let me know
Hello,Dear Phillip :
Really thanks so much for your understanding,and i just called my boss for your advise.
but my boss told that in order to keep our firm business, he agreed with the lowest
cost oon $1.55. pls do the needful help, we really need your support,
the cost increased are from the USD rate goes down sharply. supplier increased
the cost and labour cost .
we are realiable factory ,that is why we had to tell you the truth,
we want to keep our business longer and stonger ,
In this critical situation, we really wish can get your biggest help and
support for the price.
The best we can do is to cut our profit into munimum even no profit to keep our cooeperation going. wish you can understand and we wait for your good news
By the way as for the new artwrk i have asked the supplier to make the sample again and will show you as soon as i got it,thank you
第一：从我们的邮件当中，大家发现没有，我出现最多的字眼是，we need your help. support and understand.
这个时候，我们可以总结出来，我们应该说出现状，甚至是惨状。特别需要客户帮助的时候，先博得他的同情，让他愿意帮助你，然后再告诉我们是很不情愿涨价的但是有不得不接受这个涨价的事实。但是我们的语言一定要委婉，听起来舒服。多用:" I would be very appreciated if you can do XXX .........."
第三，我运用了一个小技巧。原本我们要涨的目标价是 0.2美金，但是我跟客户说了.0.3美金，知道为什么，因为我要先给出可以谈判的价格。 客户知道要涨价即使他愿意接受，但是他肯定是希望涨的越少越好。
所以我们在面对价格谈判的时候，一定要给出可以谈判的价格，一般价格降了之后很难涨起来，但是价格有谈判空间的话，你可以慢慢跟客户一点点磨合。另外对于谈判方面，我给大家推荐本书， 罗杰。道森的 （优势谈判），里面的很多谈判技巧 很实用的。