i had a complaint about 16-18-20 straight bundles
and when i washed and conditioned the hair the bundles are still not soft or silky and shed quite a bit
my phone didnt have enough memory to record so i only managed to get one pic
but the 18 + 20 bundles are really bad
我：IS hair shedding when you wash in bundle of after install? when you order that?
客户：yeah definitely shedding while i was washing it and while it was dry. Order date - 6th november
我： you have the picture?
我：how many bundles shedding?
客户：all of them but the 18- and 20 more than the 16.
我：okay, send all back together with the other day's frontal, I‘ll pay the shipping
客户：So can you dispatch replacement with tonights orders if i send back the bundles?（说明现在有问题的头发在她手上，也答应了退回来）
我：sure send replacement first
but my customer can‘t wait all that time for you to receive first before you send replacement? the hair has already been with me for 3 days while i wash and test it.. thats too long（说不能等到我收到货再补发给她）
我：No worry I trust you, will send you replacement with your new order first and you send back the bad hair later.（好，我答应先给她补发，稍后再寄回有问题的头发给我）
客户：Okay - The hair has finished drying and i realised that the quality of the hair is still good and that its not really shedding anymore .. just a few strands. I want to see if the customer will decide to keep her bundles and i just offer her an additional bundle (20 inch) for the rough feeling bundle and she keep everything. what do you think?（又觉得头发其实也没那么糟糕还是可以用的，只是因为手感不太好想要我多发一条）
我：no I insist you send it back because I don't want to risk and for a additional replacement it cost more for us, and plus the factory promise us replacement for the shedding problem so just send it back.（我不同意，意味着我要自己发一条给她，还不给我退货）