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  • 0 楼#

    cn220069630

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    [font=微软雅黑  ]我们旺旺群讨论中,家居行业的成员----小易,给我们分享了她在处理这类问题上的思路和做法,非常值得借鉴和学习!
    [font=微软雅黑  ](备注:此内容为家居园艺行业客户小易在12年旺旺群内做的专场分享,此次特地分享给所有行业客户!同时该分享还同步在福步论坛上发布,也请知悉!)
    [font=微软雅黑  ][font=微软雅黑  ]特此为大家整理如下:
    [font=微软雅黑  ]一、回盘出鞘,无人响应,如何趁热打铁
    [font=微软雅黑  ]如果买家不回复你,我会先分析下原因,一般情况下会再写封追踪信给他:
    [font=微软雅黑  ]
    [font=微软雅黑  ]Hope you are fine, my friend.
    [font=微软雅黑  ]It is regret that I haven't receive any information from your side. May I have your idea about our offer?
    [font=微软雅黑  ]We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
    [font=微软雅黑  ]If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.
    [font=微软雅黑  ]这一封邮件一出,可以增加20%的买家回复率![font=微软雅黑  ]

    [font=微软雅黑  ]二、不要放弃,70%的机会就在眼前
    [font=微软雅黑  ]如果客人还没有回信,一周后再问客人不回信的真实原因。(一般情况,70%的客人会告诉你他的原因)

    [font=微软雅黑  ]Glad to contact you again!
    [font=微软雅黑  ]Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you.
    [font=微软雅黑  ]I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.
    [font=微软雅黑  ]Waiting for your favorable reply soon!

    [font=微软雅黑  ]三、不要以为买家两次不回复你,就是没戏了,希望在你自己的手中
    [font=微软雅黑  ]之后的日子里,可以尝试新产品的报价,刺激下客人的神经。我通常是这样写的:

    [font=微软雅黑  ]Good day!
    [font=微软雅黑  ]my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience?
    [font=微软雅黑  ]If the products isnot your are expecting,pls advise me your details requirement,I am of service at any time!
    [font=微软雅黑  ]但是,不同的客人,我会变换着写邮件,让客人知道我们公司,产品的存在.我不会把客人缠得太紧,约十来天给他一封邮件。
    [font=微软雅黑  ]我通常这样回复的:

    [font=微软雅黑  ]Dear ***,
    [font=微软雅黑  ]Wish you have a nice day!
    [font=微软雅黑  ]May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.
    [font=微软雅黑  ]I am waiting for your reply ASAP.
    [font=微软雅黑  ]Best regards
    [font=微软雅黑  ]
    [font=微软雅黑  ]四、最后一步,你真的可以!但是,想成功可不是容易的事情.

    [font=微软雅黑  ]Dear sir,
    [font=微软雅黑  ]Have you received our quotation of ..., if you have any further question,please don't hesitate to contact us. We are waiting for your comment about our quotation.
    [font=微软雅黑  ]We hope that we can establish a good business relationship with you in the nearest future.
    [font=微软雅黑  ]Your prompt reply will be appreciate.
    [font=微软雅黑  ]回复A:直接去函敦促

    [font=微软雅黑  ]Dear ***,
    [font=微软雅黑  ]Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods .
    [font=微软雅黑  ]We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship!
    [font=微软雅黑  ]Best wishes !  
    [font=微软雅黑  ]回复B: 先写邮件问清情况,简单的询问,如:
    [font=微软雅黑  ]HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU?
    [font=微软雅黑  ]再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。 [font=微软雅黑  ]

    [font=微软雅黑  ]Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend.
    [font=微软雅黑  ]Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer).
    [font=微软雅黑  ]Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
    [font=微软雅黑  ]Looking forward to your prompt response,Thanks and best regards,
    [font=微软雅黑  ]Yours Faithfully
    [font=微软雅黑  ]回复C:如果仍然没有回音的话,可以在一、两个月后再写一封信:
    [font=微软雅黑  ]Dear Sir,
    [font=微软雅黑  ]Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.
    [font=微软雅黑  ]By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
    [font=微软雅黑  ]Thanks and best regards

  • 1 楼#

    cn1500367903

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    很实用,谢谢分享

  • 2 楼#

    cn220069630

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    cn1500367903:很实用,谢谢分享回到原帖
    呵呵,受用就好。。。

  • 3 楼#

    sizi

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    真的是惊醒梦中人啊。

  • 4 楼#

    cn220069630

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    cn202361004:真的是惊醒梦中人啊。回到原帖

  • 5 楼#

    zsyibei

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    受教啦,真的很实用

  • 6 楼#

    cn1001542084

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    厉害,学习了,以后用的上

  • 7 楼#

    Jjyycbb

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    真心觉得很有用 多谢大神

  • 8 楼#

    dgjiahua

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    坚持就是胜利, 客人早把它列为黑名单了么! 试吧!

  • 9 楼#

    cn1500729521

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    超赞的!学习了。

  • 10 楼#

    cn1501383553

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    真的不错啊,学习了很多<br />

  • 11 楼#

    cn220069630

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    zsyibei:受教啦,真的很实用回到原帖
    加油!!!

  • 12 楼#

    cn220069630

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    cn1000382781:真心觉得很有用 多谢大神回到原帖
    呵呵,也不是我写的,看到有用拿出来分享而已

  • 13 楼#

    cn220069630

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    cn1001542084:厉害,学习了,以后用的上回到原帖
    这是必然的,呵呵

  • 14 楼#

    cn220069630

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    dgjiahua:坚持就是胜利, 客人早把它列为黑名单了么! 试吧!回到原帖
    频率不过度的话,基本都没什么问题的

  • 15 楼#

    cn220069630

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    cn1500729521:超赞的!学习了。回到原帖
    有用就好

  • 16 楼#

    cn220069630

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    cn1501383553:真的不错啊,学习了很多<br />回到原帖
    呵呵,大家一起加油!!!

  • 17 楼#

    cn1501437858

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    十分感谢楼主分享

  • 18 楼#

    cn220069630

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    cn1501437858:十分感谢楼主分享回到原帖
    呵呵,有用就好!!

  • 19 楼#

    茉子予

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    学习了



  • [font=微软雅黑  ]我们旺旺群讨论中,家居行业的成员----小易,给我们分享了她在处理这类问题上的思路和做法,非常值得借鉴和学习!
    [font=微软雅黑  ](备注:此内容为家居园艺行业客户小易在12年旺旺群内做的专场分享,此次特地分享给所有行业客户!同时该分享还同步在福步论坛上发布,也请知悉!)
    [font=微软雅黑  ][font=微软雅黑  ]特此为大家整理如下:
    [font=微软雅黑  ]一、回盘出鞘,无人响应,如何趁热打铁
    [font=微软雅黑  ]如果买家不回复你,我会先分析下原因,一般情况下会再写封追踪信给他:
    [font=微软雅黑  ]
    [font=微软雅黑  ]Hope you are fine, my friend.
    [font=微软雅黑  ]It is regret that I haven't receive any information from your side. May I have your idea about our offer?
    [font=微软雅黑  ]We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
    [font=微软雅黑  ]If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.
    [font=微软雅黑  ]这一封邮件一出,可以增加20%的买家回复率![font=微软雅黑  ]

    [font=微软雅黑  ]二、不要放弃,70%的机会就在眼前
    [font=微软雅黑  ]如果客人还没有回信,一周后再问客人不回信的真实原因。(一般情况,70%的客人会告诉你他的原因)

    [font=微软雅黑  ]Glad to contact you again!
    [font=微软雅黑  ]Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you.
    [font=微软雅黑  ]I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.
    [font=微软雅黑  ]Waiting for your favorable reply soon!

    [font=微软雅黑  ]三、不要以为买家两次不回复你,就是没戏了,希望在你自己的手中
    [font=微软雅黑  ]之后的日子里,可以尝试新产品的报价,刺激下客人的神经。我通常是这样写的:

    [font=微软雅黑  ]Good day!
    [font=微软雅黑  ]my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience?
    [font=微软雅黑  ]If the products isnot your are expecting,pls advise me your details requirement,I am of service at any time!
    [font=微软雅黑  ]但是,不同的客人,我会变换着写邮件,让客人知道我们公司,产品的存在.我不会把客人缠得太紧,约十来天给他一封邮件。
    [font=微软雅黑  ]我通常这样回复的:

    [font=微软雅黑  ]Dear ***,
    [font=微软雅黑  ]Wish you have a nice day!
    [font=微软雅黑  ]May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.
    [font=微软雅黑  ]I am waiting for your reply ASAP.
    [font=微软雅黑  ]Best regards
    [font=微软雅黑  ]
    [font=微软雅黑  ]四、最后一步,你真的可以!但是,想成功可不是容易的事情.

    [font=微软雅黑  ]Dear sir,
    [font=微软雅黑  ]Have you received our quotation of ..., if you have any further question,please don't hesitate to contact us. We are waiting for your comment about our quotation.
    [font=微软雅黑  ]We hope that we can establish a good business relationship with you in the nearest future.
    [font=微软雅黑  ]Your prompt reply will be appreciate.
    [font=微软雅黑  ]回复A:直接去函敦促

    [font=微软雅黑  ]Dear ***,
    [font=微软雅黑  ]Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods .
    [font=微软雅黑  ]We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship!
    [font=微软雅黑  ]Best wishes !  
    [font=微软雅黑  ]回复B: 先写邮件问清情况,简单的询问,如:
    [font=微软雅黑  ]HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU?
    [font=微软雅黑  ]再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。 [font=微软雅黑  ]

    [font=微软雅黑  ]Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend.
    [font=微软雅黑  ]Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer).
    [font=微软雅黑  ]Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
    [font=微软雅黑  ]Looking forward to your prompt response,Thanks and best regards,
    [font=微软雅黑  ]Yours Faithfully
    [font=微软雅黑  ]回复C:如果仍然没有回音的话,可以在一、两个月后再写一封信:
    [font=微软雅黑  ]Dear Sir,
    [font=微软雅黑  ]Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.
    [font=微软雅黑  ]By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
    [font=微软雅黑  ]Thanks and best regards



  • 很实用,谢谢分享



  • cn1500367903:很实用,谢谢分享回到原帖
    呵呵,受用就好。。。



  • 真的是惊醒梦中人啊。



  • cn202361004:真的是惊醒梦中人啊。回到原帖



  • 受教啦,真的很实用



  • 厉害,学习了,以后用的上



  • 真心觉得很有用 多谢大神



  • 坚持就是胜利, 客人早把它列为黑名单了么! 试吧!



  • 超赞的!学习了。



  • 真的不错啊,学习了很多<br />



  • zsyibei:受教啦,真的很实用回到原帖
    加油!!!



  • cn1000382781:真心觉得很有用 多谢大神回到原帖
    呵呵,也不是我写的,看到有用拿出来分享而已



  • cn1001542084:厉害,学习了,以后用的上回到原帖
    这是必然的,呵呵



  • dgjiahua:坚持就是胜利, 客人早把它列为黑名单了么! 试吧!回到原帖
    频率不过度的话,基本都没什么问题的



  • cn1500729521:超赞的!学习了。回到原帖
    有用就好



  • cn1501383553:真的不错啊,学习了很多<br />回到原帖
    呵呵,大家一起加油!!!



  • 十分感谢楼主分享



  • cn1501437858:十分感谢楼主分享回到原帖
    呵呵,有用就好!!



  • 学习了


56 回复

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