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    cn1001480605

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     这些资料我本来不想分享的,不过想来想去,还是分享给大家吧,这是我一年前在一家B2C外贸公司学到的,因为BOSS说如果我们公司再多开一家速卖通也挺好的,所以就翻了一年前的资料。如果大家有什么好意见,给我指点一二,先谢谢了[img]file:///C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\TempPic\)530VRVD5CA5_ZTH9]AI(@D.tmp[/img]。

    请让我介绍一下我们公司 :
    JiangMen JINWEIGUANG Opto-Electronic Tech Co., Ltd. in Jiang Men city Guang Dong province, which is specialized in designing, manufacturing and marking all kinds of LED productions. We have advanced technology, equipment, first-class management system and good staffs. Through our long time effort ,now we are one of the largest LED R&D and manufacturing company in the LED world.
     
    JINWEIGUANG company already has a plant area of 5000 square meters and 300 employees currently since 1996. The professional and well-trained employees and 60 professional engineers and technicians can assure the prefect performance of our LED lighting produce. Our business structure is divided into two large divisons, LED Packing Division and the division of the finished lamps. The Packing Division mainly produce light source such as LED lamp, SMD ,high power, piranha, IR LED/Photodiode series.
     
    The LED Packing are mainly used in communication apparatuses, Televisions, DVD players, Electric Toys, Illumination Industry, Automotive Industry, CCTV and so on. The finished lamps mainly relate to LED home lighting, LED commercial lighting ,LED outdoor lighting..
     
    "Keep innovation, continually improvement" is our business philosophy. Our company has passed the ISO9001:2000 international quality system certification, CE, ROHS certification eu environmental directives, our high quality is recognized internationally . Our products are not only popular in the mainland market ,but also exported to Europe ,America, Southeast Asia, the Middle east, Australia and HongKong, Macao and TaiWan regions because of stable product quailty.
    Our mission: to take every step, to drive the progress of human beings
    Our values: intergrity, gratitude, creativity
    Our spirit: never-ending, dare to surmount
    Our aim:
    collection of advantage&wisdom,humility,workhard,rigorous,lively,independent,co-operation.
    Welcome oversea customers to join us together create our brilliant future.
     
    我们的主推产品是850nm和940nm两大系列,这些两类产品应用得很广泛,50nm主要是应用在监控产品,940nm主要是应用在电器,遥控器,玩具,触摸屏,电梯光幕等等。我的客户除了这些以外,还有白光的warm wihte 和紫光UV,是卖得比较好,如果你们有朋友是在这些(监控,电器,遥控器,玩具,触摸屏,电梯光幕)公司上班的,求介绍,万一哪天我的客户问到比较深入的话,那么这些朋友就得帮帮忙罗 。开通阿里巴巴速卖通和出口通只是为了让客户主动找上门,自动下单,不过客户下单后,我还是会打电话问他们,详细的参数,我们不仅仅是卖我们现有的货,还会按照客户的要求,生产出99%符合他们所要求的。印象最深的是有一个美国客户没有问过任何问题就付款了365nm的,后来我打电话给他,当时他没有接,星期天的一早他就给我电话啦,后来他说他看到来电显示,说我之前给过他电话,可是我不记得了是哪一个, 我就问他买了什么产品,他说是365nmUV led,开通了国际长途这么久,第一次在休假日的时候接到客户的来电,(估计他很急)  ....................未完待续。

    图片:name card.jpg



    包装问题:
    Dear ------ :
    Thank you to contact with us
    We confirmed the wattage of the goods is 2W from the pictures,
    and We must apologize to you,because the packing box is wrong.
    the box you received is just for halogen lamp.
    Our staff use this packing box to protect the products from damage during thetransport.
    and if you have any question ,please tell us and we will Provide the bestservice for you
    I express my sincerely sorry again about the inconvenience caused by us.

    warm regard
    Zita



    告知顾客货物已补发
    Dear ______,

    We have sent a replacement via RoyalMail/Singapore Post/XXX to you today.

    It may take you 15~20 days to receive theparcel,please wait patiently.

    Because there is no Royal Mail/SingaporePost/XXX,we contact a freight forwarding to help us send the goods via RoyalMail/Singapore Post/XXX, the tracking number you saw on Amazon is their agentnumber. If you want to check the tracking history of your new parcel,pleaseenter this link: http://www.ec-firstclass.org/

    And search your tracking number: XXXXXXXX

    Since it was sent just now, there is noinformation in it. Please check it several days later.

    If you have any other question,pleasecontact us at any moment.
    Best regards,

    Zita


    客户反映灯不亮时,回复模板。(如果产品是12V的,记得问家庭电压)

    Dear _______,

    I am sorry to hear that one bulbs didn’twork.

    Could you please send me some photos aboutthe faulty one so that I could apply for a replacement or refund to headoffice?

    (What’s more, could you tell me how muchvoltage used in your house is? )
    Sorry for the inconvenience.
    Looking forward to your reply.

    Best regards,
    Zita


    收到客户发来的照片后,回复模板。
    Dear ______,

    Having seen the photos you sent,we expressour sincere sorry to you that the bulbs might be broken in transit. Could youkindly tell us which you prefer, refund or resend? We will try our best toserve you better.
    Looking forward to your reply.

    Best regards,

    Zita



    如果客户是因为自身使用错误,将12v可用的灯安在240v的电路上,回复模板。

    Dear ______,
    Thank you for your reply.

    This kind of bulbs just suit to DC 12V thatwe have written on Amazon.

    I am sorry to tell you that we cannotrefund to you because it is not the problem of our bulbs’ quality.

    If you want to use this kind of bulbs inyour home, you should install a transformer.

    If you have any other question,pleasecontact us at any moment.

    Best regards,

    Zita

     客户反映收到的货物不是拍下的货时,先发链接让客户确认是否是这款商品,如果不是这款产品,要求客户发图片。

    Dear _______,

    Thank you for your email regarding ourbulbs.

    The bulbs you bought were XXXXXX, pleaseenter this link to confirm whether they are the bulbs you received or not.____________________________(产品链接).

    If not, please send me some photos aboutthe bulbs you received so that I could confirm it and then apply for areplacement or refund to head office.

    Sorry for the inconvenience.
    Looking forward to your reply.

    Best regards,
    Zita

    客户反映收到的灯尺寸不符,或其他信息不符。排除收错货的可能性,告知它产品的相关信息。

    Dear _______,

    Thank you for your email.
    You said that the bulbs___________________(复述一下问题)
    The XXX of our bulbs is ________________(如果尺寸符合标准,我们要回复具体数值。)
    The bulbs we sell on Amazon are all up tostandard. The detailed information of the bulbs were written down on “ProductInformation” part on the website.Please check it via ______________(产品链接).
    If you have any other question,please feelfree to contact us.
    Best regards,
    Zita


    提醒邮件—买家拍下物品后,却迟迟没有付款

    Hello,
    Much appreciate your purchase from us, but we haven’t received your payment for that item yet.
    As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.
    Please make your payment as soon as possible, so we can send you the item in time. If you have any problems during paying, or if you don’t want it any more, please feel free to let us know. We can help you to resolve the problems or cancel our transaction.
    Thanks again and looking forward to hear from you soon.
    Best regards,

    Zita


    快递和发货时间的
     发现快件丢失,我们要发邮件询问买家要补发还是退款。
    Dear _______,
    We realized that you bought our bulbs manydays ago but the parcel didn't arrived. So we contacted the post office andthey replied that they lost the parcel.
    We apologize for the inconvenience thatcaused by post office and us. Could you kindly tell us which you prefer, refundor resend? If you choose the latter, we will resend the new parcel as soon aspossible.
    Looking forward to your reply.

    Yours sincerely,
    Zita


    Dear _______,
    This is the 4th emails that I sent to youbecause you didn't reply former emails. Several days ago, we have informed youthat the post office lost your parcel. But you didn’t reply. Please write to usas soon as you read the email. We apologize for the inconvenience that causedby us and the post office. Could you kindly tell us which one you prefer,refund or resend?If you choose the latter, we will resend the new parcel to youas soon as possible.
    We are waiting for your reply.
    Best regards,
    Zita


      客户反映快递单号有误,无法跟踪货物位置
     因为是通过出口易发的货,快递单号是其代理号,故官网上查不到物流信息,我们要跟顾客解释并发查询链接。

     Dear ______,
    Thank you for youremail.
    I sincerelyapologize for the inconvenience.
    Because there isno Royal Mail,we contact a freight forwarding to help us send the goods via RoyalMail. The tracking number you saw on Amazon is their agent number.
    Please enter thislink: http://www.ec-firstclass.org/
    And search youtracking number, you would find the tracking history of your parcel.
    If you have anyother questions,please contact us at any time.
    Best regards,
    Zita

    客户询问何时发货,给客户的回信模板
    Dear Customer,
    Thank you for contacting us regarding your inquiry.
    Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 10-15 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
    Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.
    Best regards,

    XXX.X
    Customer Service

    询问货物何时到达时,我们要查询物流信息,然后回复。

    Dear _____,
    Thank you for your email.
    Tracing the parcel via http://www.ec-firstclass.org/ , I found that your parcel had arrived in UK on XXX(时间).
    I think you will receive it soon, pleasewait patiently.
    If you want to trace the tracking history,please enter the link above and search you tracking number: XXXXXXXXXXXX
    If you do not receive your parcel within the next few days, notify us and we will gladly assist you further.
    If you have any other question, feel free to contact us.
    Best regards,
    Zita


    当发了询问是否收到货的邮件后,客户若回复已收到货,但不甚满意时,回复模板

    Dear ______,
    Thank you for yourpurchase and reply.
    I am sorry to hearthat ______________
    先复述一下客户反映的问题,接下来就具体情况具体分析,如果是灯在运输途中损坏,就道歉,并让他发图片过来,不过这种情况比较少,时隔一个月,如果是快递问题,一早就会反映的;第二种情况是,灯用了一个月后坏了,这种情况,要先道歉,并让买家发图片过来,并说明,我们的灯保修期是1年,如果在此期间质量出现问题,我们会负责到底。我们秉着诚信经营,顾客至上的理念。
    Could you pleasesend me some photos about the faulty one so that we could apply for areplacement or refund to head office?
    The warranty ofour bulbs is 1 years from the date of purchase. During this period, if there issomething wrong with the bulbs, we will try our best to solve the problem foryou. We always uphold the integrity of management and customer first.
    We will provide agood solution as soon as we see the photos you sent.
    Looking forward toyour reply.
    Warm regards,
    Zita


    当发了询问是否收到货的邮件后,客户若回复已收到货,对货物和服务都很满意时,回复模板。
    表达对客户的感谢,并希望对方给好评,欢迎对方多提意见。
    Dear ______,
    We greatlyappreciate your letter describing the good quality of our products and the goodservice we support.
    We hope you couldleave us a positive feedback with an overall 5 Detailed Selling Rating (DSR),which means a lot in our future Amazon undertakings. Your recognition is ourmotivation in developing our small company and improving our service for eachcustomer. It’ll take you one minute only.
    If you have anyother suggestions about our bulbs or service, welcome to raise precious opinionmore to us.
    Hope to deal withyou again.
    Many thanks,
    Zita


    成交一个月后,估计买家收到货,发邮件要好评模板。  Amazon
    Dear friend,
    Thank you forpurchasing our products.
    We think you mayreceive the item, if you have received it and start using it, it’ll be great ifyou could give us some comments and feedback. Would you please take a minute toleave us a positive feedback with an overall 5 Detailed Selling Rating (DSR),which means a lot in our future Amazon undertakings? Your recognition is ourmotivation in developing our small company and improving our service for eachcustomer. It’ll take you one minute only.
    Unfortunately, ifyou’re not satisfied with our goods and plan to give us a neutral/negativefeedback, please write to us immediately so that we can help you out by allmeans.
    Looking forward toyour feedback and comments.
    Best Regards,
    Zita
    向买家索要Feedback的邮件模板  on Ebay
    Dear recent customer,
    We noticed your shipment recently arrived and are contacting you in regards to the satisfaction level of the product you purchased from us. If you would, please visit the feedback section of the product in question, and leave a small rating and comment. If you have any disputes, or just have a question, do not hesitate to contact us.
    Thank you,

    Blah Blah Blah Seller


    成交一个月后,发邮件询问买家收到货物没有。
    Dear _______,
    We’ve made a transaction already one monthago and you purchased  XXXX from us.
    The detailed information of our transactionare as follows:
    Item Name: __________
    Item Number:_____________
    Now one month has passed, I just wonderwhether you have received the item or not.
    We are happy to do business with you andhope to have an opportunity to deal with you again.
    If you haven’t received the item yet orhave some question about the item,please contact us,we will try our best to makeyou satisfied.
    Looking forward to your reply.
    Many thanks,
    xxxx

    (店名)

     针对买家收到上述邮件10-15天后没有回复评价


    Dear _______,

    We’ve made a transaction already in some other day and you purchased a_____ from us. We’ve greatly appreciated your favor and hope you are satisfied with us. The detailed information of our last transaction as below:
    Item Name: __________
    Item Number:_____________
    Total Deal Price:________________
    If you are now satisfied with using the item bought from us as well as our professional service to you, please click the link________________________ to leave us Positive Feedback. It’ll just take you 1 minute.
    According to eBay rules, BOTH selling and buying parts have rights to leave feedback and comments to each other within 60 days. Now we have already left positive feedback for you, while we are still looking forward to your voice. It only has several days left to the deadline.
    Since your positive feedback is critical for us, and your good comments will make us get more potential customers to develop business. When you give us positive feedback, please DO REMEMBER to give FOUR 5- Detailed Selling Rating (DSR) basing on your satisfaction. Because the Ratings below 5 are equal to “You are NOT satisfied”.
    Here is the link for you to leave your feedback ______________________________.
    f you have any problem, please don’t hesitate to tell us and we will try our best to make you satisfied.
    Furthermore, leaving feedback is a very important part of the dealing and can generate better products and services of our sellers. As long as you leave us the positive feedback, you will get many privileges, e.g. __________________________________________________________________.
    Your recognition is our power to move forward, could you do us a favor to leave us your feedback?
    Thank you again. And hope you enjoy dealing with us.
    Yours Sincerely,
    Seller Name or ID


    买家以不想要为由要求退货,卖家接受退款请求,给买家回信的邮件模板
    Dear 买家名,
    Thank you for contacting us regarding your inquiry.
    Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
    Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
    We appreciate your cooperation.
    Best regards,
    卖家客服 M.
    Customer Service
    Dear Mark Rumble
    We would like to help you to solve the problem, but very sorry As it’s not the quality problems of the product ,so we won’t to take this responsible. And here I have a good advice that maybe you can present  it as a gift to your friends if they need.
    If you insist to return it,the return shipping cost is the responsibility of you.
    Many thanks.

  • 1 楼#

    may 广州

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    速卖通跟踪客户模板。

  • 2 楼#

    cn1500453275

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    好在楼主最终决定无私,不然看不到这么好贴了

  • 3 楼#

    cn1001480605

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    cn1500453275:好在楼主最终决定无私,不然看不到这么好贴了回到原帖



  •  这些资料我本来不想分享的,不过想来想去,还是分享给大家吧,这是我一年前在一家B2C外贸公司学到的,因为BOSS说如果我们公司再多开一家速卖通也挺好的,所以就翻了一年前的资料。如果大家有什么好意见,给我指点一二,先谢谢了[img]file:///C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\TempPic\)530VRVD5CA5_ZTH9]AI(@D.tmp[/img]。

    请让我介绍一下我们公司 :
    JiangMen JINWEIGUANG Opto-Electronic Tech Co., Ltd. in Jiang Men city Guang Dong province, which is specialized in designing, manufacturing and marking all kinds of LED productions. We have advanced technology, equipment, first-class management system and good staffs. Through our long time effort ,now we are one of the largest LED R&D and manufacturing company in the LED world.
     
    JINWEIGUANG company already has a plant area of 5000 square meters and 300 employees currently since 1996. The professional and well-trained employees and 60 professional engineers and technicians can assure the prefect performance of our LED lighting produce. Our business structure is divided into two large divisons, LED Packing Division and the division of the finished lamps. The Packing Division mainly produce light source such as LED lamp, SMD ,high power, piranha, IR LED/Photodiode series.
     
    The LED Packing are mainly used in communication apparatuses, Televisions, DVD players, Electric Toys, Illumination Industry, Automotive Industry, CCTV and so on. The finished lamps mainly relate to LED home lighting, LED commercial lighting ,LED outdoor lighting..
     
    "Keep innovation, continually improvement" is our business philosophy. Our company has passed the ISO9001:2000 international quality system certification, CE, ROHS certification eu environmental directives, our high quality is recognized internationally . Our products are not only popular in the mainland market ,but also exported to Europe ,America, Southeast Asia, the Middle east, Australia and HongKong, Macao and TaiWan regions because of stable product quailty.
    Our mission: to take every step, to drive the progress of human beings
    Our values: intergrity, gratitude, creativity
    Our spirit: never-ending, dare to surmount
    Our aim:
    collection of advantage&wisdom,humility,workhard,rigorous,lively,independent,co-operation.
    Welcome oversea customers to join us together create our brilliant future.
     
    我们的主推产品是850nm和940nm两大系列,这些两类产品应用得很广泛,50nm主要是应用在监控产品,940nm主要是应用在电器,遥控器,玩具,触摸屏,电梯光幕等等。我的客户除了这些以外,还有白光的warm wihte 和紫光UV,是卖得比较好,如果你们有朋友是在这些(监控,电器,遥控器,玩具,触摸屏,电梯光幕)公司上班的,求介绍,万一哪天我的客户问到比较深入的话,那么这些朋友就得帮帮忙罗 。开通阿里巴巴速卖通和出口通只是为了让客户主动找上门,自动下单,不过客户下单后,我还是会打电话问他们,详细的参数,我们不仅仅是卖我们现有的货,还会按照客户的要求,生产出99%符合他们所要求的。印象最深的是有一个美国客户没有问过任何问题就付款了365nm的,后来我打电话给他,当时他没有接,星期天的一早他就给我电话啦,后来他说他看到来电显示,说我之前给过他电话,可是我不记得了是哪一个, 我就问他买了什么产品,他说是365nmUV led,开通了国际长途这么久,第一次在休假日的时候接到客户的来电,(估计他很急)  ....................未完待续。

    图片:name card.jpg



    包装问题:
    Dear ------ :
    Thank you to contact with us
    We confirmed the wattage of the goods is 2W from the pictures,
    and We must apologize to you,because the packing box is wrong.
    the box you received is just for halogen lamp.
    Our staff use this packing box to protect the products from damage during thetransport.
    and if you have any question ,please tell us and we will Provide the bestservice for you
    I express my sincerely sorry again about the inconvenience caused by us.

    warm regard
    Zita



    告知顾客货物已补发
    Dear ______,

    We have sent a replacement via RoyalMail/Singapore Post/XXX to you today.

    It may take you 15~20 days to receive theparcel,please wait patiently.

    Because there is no Royal Mail/SingaporePost/XXX,we contact a freight forwarding to help us send the goods via RoyalMail/Singapore Post/XXX, the tracking number you saw on Amazon is their agentnumber. If you want to check the tracking history of your new parcel,pleaseenter this link: http://www.ec-firstclass.org/

    And search your tracking number: XXXXXXXX

    Since it was sent just now, there is noinformation in it. Please check it several days later.

    If you have any other question,pleasecontact us at any moment.
    Best regards,

    Zita


    客户反映灯不亮时,回复模板。(如果产品是12V的,记得问家庭电压)

    Dear _______,

    I am sorry to hear that one bulbs didn’twork.

    Could you please send me some photos aboutthe faulty one so that I could apply for a replacement or refund to headoffice?

    (What’s more, could you tell me how muchvoltage used in your house is? )
    Sorry for the inconvenience.
    Looking forward to your reply.

    Best regards,
    Zita


    收到客户发来的照片后,回复模板。
    Dear ______,

    Having seen the photos you sent,we expressour sincere sorry to you that the bulbs might be broken in transit. Could youkindly tell us which you prefer, refund or resend? We will try our best toserve you better.
    Looking forward to your reply.

    Best regards,

    Zita



    如果客户是因为自身使用错误,将12v可用的灯安在240v的电路上,回复模板。

    Dear ______,
    Thank you for your reply.

    This kind of bulbs just suit to DC 12V thatwe have written on Amazon.

    I am sorry to tell you that we cannotrefund to you because it is not the problem of our bulbs’ quality.

    If you want to use this kind of bulbs inyour home, you should install a transformer.

    If you have any other question,pleasecontact us at any moment.

    Best regards,

    Zita

     客户反映收到的货物不是拍下的货时,先发链接让客户确认是否是这款商品,如果不是这款产品,要求客户发图片。

    Dear _______,

    Thank you for your email regarding ourbulbs.

    The bulbs you bought were XXXXXX, pleaseenter this link to confirm whether they are the bulbs you received or not.____________________________(产品链接).

    If not, please send me some photos aboutthe bulbs you received so that I could confirm it and then apply for areplacement or refund to head office.

    Sorry for the inconvenience.
    Looking forward to your reply.

    Best regards,
    Zita

    客户反映收到的灯尺寸不符,或其他信息不符。排除收错货的可能性,告知它产品的相关信息。

    Dear _______,

    Thank you for your email.
    You said that the bulbs___________________(复述一下问题)
    The XXX of our bulbs is ________________(如果尺寸符合标准,我们要回复具体数值。)
    The bulbs we sell on Amazon are all up tostandard. The detailed information of the bulbs were written down on “ProductInformation” part on the website.Please check it via ______________(产品链接).
    If you have any other question,please feelfree to contact us.
    Best regards,
    Zita


    提醒邮件—买家拍下物品后,却迟迟没有付款

    Hello,
    Much appreciate your purchase from us, but we haven’t received your payment for that item yet.
    As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.
    Please make your payment as soon as possible, so we can send you the item in time. If you have any problems during paying, or if you don’t want it any more, please feel free to let us know. We can help you to resolve the problems or cancel our transaction.
    Thanks again and looking forward to hear from you soon.
    Best regards,

    Zita


    快递和发货时间的
     发现快件丢失,我们要发邮件询问买家要补发还是退款。
    Dear _______,
    We realized that you bought our bulbs manydays ago but the parcel didn't arrived. So we contacted the post office andthey replied that they lost the parcel.
    We apologize for the inconvenience thatcaused by post office and us. Could you kindly tell us which you prefer, refundor resend? If you choose the latter, we will resend the new parcel as soon aspossible.
    Looking forward to your reply.

    Yours sincerely,
    Zita


    Dear _______,
    This is the 4th emails that I sent to youbecause you didn't reply former emails. Several days ago, we have informed youthat the post office lost your parcel. But you didn’t reply. Please write to usas soon as you read the email. We apologize for the inconvenience that causedby us and the post office. Could you kindly tell us which one you prefer,refund or resend?If you choose the latter, we will resend the new parcel to youas soon as possible.
    We are waiting for your reply.
    Best regards,
    Zita


      客户反映快递单号有误,无法跟踪货物位置
     因为是通过出口易发的货,快递单号是其代理号,故官网上查不到物流信息,我们要跟顾客解释并发查询链接。

     Dear ______,
    Thank you for youremail.
    I sincerelyapologize for the inconvenience.
    Because there isno Royal Mail,we contact a freight forwarding to help us send the goods via RoyalMail. The tracking number you saw on Amazon is their agent number.
    Please enter thislink: http://www.ec-firstclass.org/
    And search youtracking number, you would find the tracking history of your parcel.
    If you have anyother questions,please contact us at any time.
    Best regards,
    Zita

    客户询问何时发货,给客户的回信模板
    Dear Customer,
    Thank you for contacting us regarding your inquiry.
    Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 10-15 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
    Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.
    Best regards,

    XXX.X
    Customer Service

    询问货物何时到达时,我们要查询物流信息,然后回复。

    Dear _____,
    Thank you for your email.
    Tracing the parcel via http://www.ec-firstclass.org/ , I found that your parcel had arrived in UK on XXX(时间).
    I think you will receive it soon, pleasewait patiently.
    If you want to trace the tracking history,please enter the link above and search you tracking number: XXXXXXXXXXXX
    If you do not receive your parcel within the next few days, notify us and we will gladly assist you further.
    If you have any other question, feel free to contact us.
    Best regards,
    Zita


    当发了询问是否收到货的邮件后,客户若回复已收到货,但不甚满意时,回复模板

    Dear ______,
    Thank you for yourpurchase and reply.
    I am sorry to hearthat ______________
    先复述一下客户反映的问题,接下来就具体情况具体分析,如果是灯在运输途中损坏,就道歉,并让他发图片过来,不过这种情况比较少,时隔一个月,如果是快递问题,一早就会反映的;第二种情况是,灯用了一个月后坏了,这种情况,要先道歉,并让买家发图片过来,并说明,我们的灯保修期是1年,如果在此期间质量出现问题,我们会负责到底。我们秉着诚信经营,顾客至上的理念。
    Could you pleasesend me some photos about the faulty one so that we could apply for areplacement or refund to head office?
    The warranty ofour bulbs is 1 years from the date of purchase. During this period, if there issomething wrong with the bulbs, we will try our best to solve the problem foryou. We always uphold the integrity of management and customer first.
    We will provide agood solution as soon as we see the photos you sent.
    Looking forward toyour reply.
    Warm regards,
    Zita


    当发了询问是否收到货的邮件后,客户若回复已收到货,对货物和服务都很满意时,回复模板。
    表达对客户的感谢,并希望对方给好评,欢迎对方多提意见。
    Dear ______,
    We greatlyappreciate your letter describing the good quality of our products and the goodservice we support.
    We hope you couldleave us a positive feedback with an overall 5 Detailed Selling Rating (DSR),which means a lot in our future Amazon undertakings. Your recognition is ourmotivation in developing our small company and improving our service for eachcustomer. It’ll take you one minute only.
    If you have anyother suggestions about our bulbs or service, welcome to raise precious opinionmore to us.
    Hope to deal withyou again.
    Many thanks,
    Zita


    成交一个月后,估计买家收到货,发邮件要好评模板。  Amazon
    Dear friend,
    Thank you forpurchasing our products.
    We think you mayreceive the item, if you have received it and start using it, it’ll be great ifyou could give us some comments and feedback. Would you please take a minute toleave us a positive feedback with an overall 5 Detailed Selling Rating (DSR),which means a lot in our future Amazon undertakings? Your recognition is ourmotivation in developing our small company and improving our service for eachcustomer. It’ll take you one minute only.
    Unfortunately, ifyou’re not satisfied with our goods and plan to give us a neutral/negativefeedback, please write to us immediately so that we can help you out by allmeans.
    Looking forward toyour feedback and comments.
    Best Regards,
    Zita
    向买家索要Feedback的邮件模板  on Ebay
    Dear recent customer,
    We noticed your shipment recently arrived and are contacting you in regards to the satisfaction level of the product you purchased from us. If you would, please visit the feedback section of the product in question, and leave a small rating and comment. If you have any disputes, or just have a question, do not hesitate to contact us.
    Thank you,

    Blah Blah Blah Seller


    成交一个月后,发邮件询问买家收到货物没有。
    Dear _______,
    We’ve made a transaction already one monthago and you purchased  XXXX from us.
    The detailed information of our transactionare as follows:
    Item Name: __________
    Item Number:_____________
    Now one month has passed, I just wonderwhether you have received the item or not.
    We are happy to do business with you andhope to have an opportunity to deal with you again.
    If you haven’t received the item yet orhave some question about the item,please contact us,we will try our best to makeyou satisfied.
    Looking forward to your reply.
    Many thanks,
    xxxx

    (店名)

     针对买家收到上述邮件10-15天后没有回复评价


    Dear _______,

    We’ve made a transaction already in some other day and you purchased a_____ from us. We’ve greatly appreciated your favor and hope you are satisfied with us. The detailed information of our last transaction as below:
    Item Name: __________
    Item Number:_____________
    Total Deal Price:________________
    If you are now satisfied with using the item bought from us as well as our professional service to you, please click the link________________________ to leave us Positive Feedback. It’ll just take you 1 minute.
    According to eBay rules, BOTH selling and buying parts have rights to leave feedback and comments to each other within 60 days. Now we have already left positive feedback for you, while we are still looking forward to your voice. It only has several days left to the deadline.
    Since your positive feedback is critical for us, and your good comments will make us get more potential customers to develop business. When you give us positive feedback, please DO REMEMBER to give FOUR 5- Detailed Selling Rating (DSR) basing on your satisfaction. Because the Ratings below 5 are equal to “You are NOT satisfied”.
    Here is the link for you to leave your feedback ______________________________.
    f you have any problem, please don’t hesitate to tell us and we will try our best to make you satisfied.
    Furthermore, leaving feedback is a very important part of the dealing and can generate better products and services of our sellers. As long as you leave us the positive feedback, you will get many privileges, e.g. __________________________________________________________________.
    Your recognition is our power to move forward, could you do us a favor to leave us your feedback?
    Thank you again. And hope you enjoy dealing with us.
    Yours Sincerely,
    Seller Name or ID


    买家以不想要为由要求退货,卖家接受退款请求,给买家回信的邮件模板
    Dear 买家名,
    Thank you for contacting us regarding your inquiry.
    Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
    Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
    We appreciate your cooperation.
    Best regards,
    卖家客服 M.
    Customer Service
    Dear Mark Rumble
    We would like to help you to solve the problem, but very sorry As it’s not the quality problems of the product ,so we won’t to take this responsible. And here I have a good advice that maybe you can present  it as a gift to your friends if they need.
    If you insist to return it,the return shipping cost is the responsibility of you.
    Many thanks.



  • 速卖通跟踪客户模板。



  • 好在楼主最终决定无私,不然看不到这么好贴了



  • cn1500453275:好在楼主最终决定无私,不然看不到这么好贴了回到原帖


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