客户辞职了怎么办？ What to Do If Customer Quits the Job?
When you are still talking about being rejected by customers, customers' not interested in product and the price problem, I can't help telling you a more horrible thing: the customer quit the job.
How do you feel if the customer who you always make effort to keep the relationship but finally he tells you that he has already quitted the job? What a hateful thing.
I had once contacted a key person of a big company who I met in a wrong time. After the hard working, I finally got the chance to send sample. Everything went well and the sample passed the test. But it was the hot-selling period of the customer and I didn't know they were busy with the work handover which took time. I supposed they were considering the price, so when communicating with them, I focused on product quality and I kept sending email or calling him to impress him.
On Monday, I called my customer and he asked me to wait.
But when I called on Thursday, I was told that he had already quitted and had worked in another company. Were you kidding me? I was so surprised that I felt very disappointed. But for polite, I adjusted myself immediately and expressed my wishes to him and then asked him something about the handover, who took over his job and the contact, who I should contact with, which company he was in and which product he did etc, hoping that we would have new cooperation chance.
Though it is a pity that the customer who we contact with quits the job, the employee turnover problem is inevitable and we should seize some value information when we meet such kind of situation.
Firstly, we should ask the contacting information of the one who takes over the his job after leaving the company so that we could keep contacting the customer and help the customer know our order situation.
Secondly, check with the customer whether we are in big opportunity to cooperate with his origin company and what should be improved and care about. Actually, customer is more willing to tell you these information after he quits the job because he will scruple when he is at his post. So you may get more valuable information and you may try to ask some sensitive information such as your competitor, the decisive person of the company, the factors that may attract them to place order and the personality of the person who takes over his job etc.
Third, get to know which company your customer is in and what product he does, checking that whether you have cooperation chance in the future. Such kind of cooperation chance is big if the person is in high position in the same industry.
Long time no see.