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  • 0 楼#

    外贸连先生

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    外贸连
    最近因为采购旺季,所以都听说到身边的从事外贸的朋友说,每天忙于接待客户参观工厂看产品的事宜。是的呀,可以邀请到客户过来参观工厂的话,我们的销售也就可以成功一半了(产品质量高的前提下),那就证明我们的销售之箭,起码射进了客户的心。不过有时候也多少会有第三方的因素,阻挡住无法让我们与客户正面交锋的。我和一位斯里兰卡客户之间正是如此。

    这位客户是我一手一脚从开发到跟踪建立起来信任的。跟踪不到两个月,客户就很友善地告知说9月份会过来中国并会参观我们工厂。客户是基于对我们的产品和我的信任,主动说要参观我们工厂,当时别提我有多高兴了。所以我也非常期待客户参观后,尽快有进一步的合作机会。

    客户来到中国的第二天就主动电话联系我说当天可以抽空过来参观我们厂。我跟客户约好时间后,客户就让他在中国这边的代理与我们联系了,因为客户代理对于中国这边的状况比较熟悉而且是代理陪同客户一起过我们厂的,所以我们还是比较放心的。

    由于我们的办公室到工厂大概也要2个小时左右,所以当天客户那边出发不久,我们这边也开始出发回到工厂那边准备接待客户。就在我们的约定好时间的前20分钟,客户代理告知差不多到了,不过并不是到达我们本来约好的地点,去了另外一个与我们工厂地点相反方向的地方等待。但是当我们尝试亲自去把他们接回来的时候,却碰上封闭修路,我们的车没有办法过对面。所以我们恳求客户代理还是帮忙把客户带到我们之前约好的地点那里等,可是客户代理那边一直不肯,各种理由推托。我们尝试直接联系客户也联系不上,都是代理直接接了,而且火气也比较大,不知道他为什么还要跟我们的客户说什么我们迟到,也不肯去到他们所在的地方接他。

    无法和客户解释清楚。后来客户回电话给我们,也不听我们解释,直接一断谴责:说我们迟到要他们等那么久,我们也没出现诸如此类的话。(当时我们其实已经到达约定好的地点那里等待他了,可是代理根本就不屑,不肯把客户送到我们这边。)最后客户不但没有来到我们的工厂而且还带着对我们的误会走了。

    本以为,这次能够约到客户会面,我们的销售之箭能够深入到客户的心脏。可是殊不知,我连瞄准目标的机会都没有,目标就已经被第三方给护送走了。而且还是带着对我们的满腔误会及不爽快地离开的。多亏了那个代理啊!

    所以我们平时在跟踪客户的时候,还是要瞄准目标后,再发箭,不然伤及无辜,我们不但得不到客户信任,还可能会惹来客户的误会。

    老土的说一句,求点喜欢(下方)、求回复支持!!求关注!
    外贸连Recently because of the busy season I have heard many foreign trading friends say that they have been busy with receiving customers and taking them to factories to check the products every day. With all the customers visiting the factories, half the battle of selling is won (on the premise that the product quality is good). And it proved that our selling has succeeded in winning over the customers. But sometimes there are some objective barriers that are in the way of our connection with the customers, just that happened to me and my customer from Sri Lanka.

    The trust of this customer on me was built up by me from the very beginning from trying to develop a cooperative relationship to following up with him. After less than two months of following up with the customer, he friendly told us that he would come to China in September and would visit our factory. The customer proposed to visit our factory because he trusted our products and me, which made me really thrilled. And I was looking forward the further cooperation after the customer's visit.

    On the second of the customer's stay in China, the customer contacted me and told me he could make time to visit our factory on the day. After we made an agreement on the time, he had his agent in China contact us. This agent was familiar with the situation in China and he would accompany the customer to our factory, so we had no worry on that.

    It would took us about 2 hours to get to the factory from our office, so we started off soon and made preparation for receiving the customer after the customer headed for the factory. The agent told us that they were about to arrive at the destination 20 minutes earlier than the time arranged, but they didn't arrive at the place we agreed on, but it was on the opposite direction to our factory. But when we tried to pick them up ourselves, we found that the road was closed for reparation, and we could not get over it. So we asked the agent to take the customer to the place we agreed on for meeting, but he refused and made all the excuses. We tried to contact the customer but failed, because it was the agent answered the phone every time. And he had a short temper, and out of no reason he told our customer that we were late and that we denied to pick him up from there.

    We were unable to explain to the customer. Afterwards the customer called us and he didn't listen to our explanation. He blamed us for keeping them waiting for such a long time and not showing up. (In fact we were at the place arranged at that time, but the agent didn't care enough to take the customer there.) At last, the customer didn't come to our factory and left with misunderstanding on us.

    I thought that as long as we could make an appointment to meet the customer this time, our selling would succeed. But it turned out that before I even got no chance to aim at the target, it just was sent away by someone else, and with misunderstanding and displeasure on us. All thanks to the agent.

    Therefore when we are following up with customers, we should shoot after the target is aimed exactly, or we may hurt someone else and lose the trust of the customer, and maybe lead to the misunderstandings of the customer.

  • 1 楼#

    萨克拉卖皮鞋

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    沙发,感谢外贸连分享!

  • 2 楼#

    cn1001740864

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    谢谢楼主的分享!三十二个赞送给你!!

  • 3 楼#

    小苹果

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    赞一个

  • 4 楼#

    cn1511488441

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    感谢分享

  • 5 楼#

    cobuild

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  • 6 楼#

    cn1001389241

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    多谢分享!

  • 7 楼#

    名人堂de小二

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    谢谢分享,你很厉害啊!

  • 封禁
    8 楼#

    心有猛虎,细嗅蔷薇

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    用户被禁言,该主题自动屏蔽!

  • 9 楼#

    cn1511001429

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    我也和你差不多。我是一个新人,第一个月的时候就有个俄罗斯的美女客户来参观我们的工厂。。也是因为接待问题, 人都没看到。害我被我老板骂了一通。

  • 10 楼#

    卖led的tiffany

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    支持

  • 11 楼#

    LULULULULULU

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    俺注意到了 连长每次发帖 必有中英两个版本 英语好好呀 弱弱地问一下 连长是英语专业的吗

  • 12 楼#

    cn****184

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    good

  • 13 楼#

    cn1510271114

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     你没有使出吃奶的力气狂射,哈哈,射穿马路,然后射进客户的心脏。。。

  • 14 楼#

    cn1501742065

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    每次都能看到不一样的东西

  • 15 楼#

    dggaohong

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    你为什么要说你们办公室离工厂有2个小时呢
    你应该直接把工厂地址告诉对方,让他去工厂,只要你提前到工厂就行
    这样一来,如果客户没有到工厂,就会认为是代理把线路弄错了

  • 16 楼#

    洞庭湖的小麻雀

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  • 17 楼#

    Annia

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    很多时候生意就是这么被客户代理中国人给搅黄了的。而且代理往往财大气粗,盛气凌人的口吻,好像我们这些卖家欠他什么似的。客户直接自己来,就少了很多麻烦。
    我真的不喜欢某些中国人。

  • 18 楼#

    fskz

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    thanks for your sharing ,special experience

  • 19 楼#

    cn1510335763

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    32个赞



  • 外贸连
    最近因为采购旺季,所以都听说到身边的从事外贸的朋友说,每天忙于接待客户参观工厂看产品的事宜。是的呀,可以邀请到客户过来参观工厂的话,我们的销售也就可以成功一半了(产品质量高的前提下),那就证明我们的销售之箭,起码射进了客户的心。不过有时候也多少会有第三方的因素,阻挡住无法让我们与客户正面交锋的。我和一位斯里兰卡客户之间正是如此。

    这位客户是我一手一脚从开发到跟踪建立起来信任的。跟踪不到两个月,客户就很友善地告知说9月份会过来中国并会参观我们工厂。客户是基于对我们的产品和我的信任,主动说要参观我们工厂,当时别提我有多高兴了。所以我也非常期待客户参观后,尽快有进一步的合作机会。

    客户来到中国的第二天就主动电话联系我说当天可以抽空过来参观我们厂。我跟客户约好时间后,客户就让他在中国这边的代理与我们联系了,因为客户代理对于中国这边的状况比较熟悉而且是代理陪同客户一起过我们厂的,所以我们还是比较放心的。

    由于我们的办公室到工厂大概也要2个小时左右,所以当天客户那边出发不久,我们这边也开始出发回到工厂那边准备接待客户。就在我们的约定好时间的前20分钟,客户代理告知差不多到了,不过并不是到达我们本来约好的地点,去了另外一个与我们工厂地点相反方向的地方等待。但是当我们尝试亲自去把他们接回来的时候,却碰上封闭修路,我们的车没有办法过对面。所以我们恳求客户代理还是帮忙把客户带到我们之前约好的地点那里等,可是客户代理那边一直不肯,各种理由推托。我们尝试直接联系客户也联系不上,都是代理直接接了,而且火气也比较大,不知道他为什么还要跟我们的客户说什么我们迟到,也不肯去到他们所在的地方接他。

    无法和客户解释清楚。后来客户回电话给我们,也不听我们解释,直接一断谴责:说我们迟到要他们等那么久,我们也没出现诸如此类的话。(当时我们其实已经到达约定好的地点那里等待他了,可是代理根本就不屑,不肯把客户送到我们这边。)最后客户不但没有来到我们的工厂而且还带着对我们的误会走了。

    本以为,这次能够约到客户会面,我们的销售之箭能够深入到客户的心脏。可是殊不知,我连瞄准目标的机会都没有,目标就已经被第三方给护送走了。而且还是带着对我们的满腔误会及不爽快地离开的。多亏了那个代理啊!

    所以我们平时在跟踪客户的时候,还是要瞄准目标后,再发箭,不然伤及无辜,我们不但得不到客户信任,还可能会惹来客户的误会。

    老土的说一句,求点喜欢(下方)、求回复支持!!求关注!
    外贸连Recently because of the busy season I have heard many foreign trading friends say that they have been busy with receiving customers and taking them to factories to check the products every day. With all the customers visiting the factories, half the battle of selling is won (on the premise that the product quality is good). And it proved that our selling has succeeded in winning over the customers. But sometimes there are some objective barriers that are in the way of our connection with the customers, just that happened to me and my customer from Sri Lanka.

    The trust of this customer on me was built up by me from the very beginning from trying to develop a cooperative relationship to following up with him. After less than two months of following up with the customer, he friendly told us that he would come to China in September and would visit our factory. The customer proposed to visit our factory because he trusted our products and me, which made me really thrilled. And I was looking forward the further cooperation after the customer's visit.

    On the second of the customer's stay in China, the customer contacted me and told me he could make time to visit our factory on the day. After we made an agreement on the time, he had his agent in China contact us. This agent was familiar with the situation in China and he would accompany the customer to our factory, so we had no worry on that.

    It would took us about 2 hours to get to the factory from our office, so we started off soon and made preparation for receiving the customer after the customer headed for the factory. The agent told us that they were about to arrive at the destination 20 minutes earlier than the time arranged, but they didn't arrive at the place we agreed on, but it was on the opposite direction to our factory. But when we tried to pick them up ourselves, we found that the road was closed for reparation, and we could not get over it. So we asked the agent to take the customer to the place we agreed on for meeting, but he refused and made all the excuses. We tried to contact the customer but failed, because it was the agent answered the phone every time. And he had a short temper, and out of no reason he told our customer that we were late and that we denied to pick him up from there.

    We were unable to explain to the customer. Afterwards the customer called us and he didn't listen to our explanation. He blamed us for keeping them waiting for such a long time and not showing up. (In fact we were at the place arranged at that time, but the agent didn't care enough to take the customer there.) At last, the customer didn't come to our factory and left with misunderstanding on us.

    I thought that as long as we could make an appointment to meet the customer this time, our selling would succeed. But it turned out that before I even got no chance to aim at the target, it just was sent away by someone else, and with misunderstanding and displeasure on us. All thanks to the agent.

    Therefore when we are following up with customers, we should shoot after the target is aimed exactly, or we may hurt someone else and lose the trust of the customer, and maybe lead to the misunderstandings of the customer.



  • 沙发,感谢外贸连分享!



  • 谢谢楼主的分享!三十二个赞送给你!!



  • 赞一个



  • 感谢分享






  • 多谢分享!



  • 谢谢分享,你很厉害啊!


  • 封禁

    用户被禁言,该主题自动屏蔽!



  • 我也和你差不多。我是一个新人,第一个月的时候就有个俄罗斯的美女客户来参观我们的工厂。。也是因为接待问题, 人都没看到。害我被我老板骂了一通。



  • 支持



  • 俺注意到了 连长每次发帖 必有中英两个版本 英语好好呀 弱弱地问一下 连长是英语专业的吗



  • good



  •  你没有使出吃奶的力气狂射,哈哈,射穿马路,然后射进客户的心脏。。。



  • 每次都能看到不一样的东西



  • 你为什么要说你们办公室离工厂有2个小时呢
    你应该直接把工厂地址告诉对方,让他去工厂,只要你提前到工厂就行
    这样一来,如果客户没有到工厂,就会认为是代理把线路弄错了



  • 点赞



  • 很多时候生意就是这么被客户代理中国人给搅黄了的。而且代理往往财大气粗,盛气凌人的口吻,好像我们这些卖家欠他什么似的。客户直接自己来,就少了很多麻烦。
    我真的不喜欢某些中国人。



  • thanks for your sharing ,special experience



  • 32个赞


122 回复

与 外贸社区|外贸圈 的连接断开,我们正在尝试重连,请耐心等待