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  • 0 楼#

    外贸连先生

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    我们平时开发客户做得最多的事情,就是每天不断给客户发邮件,其次便是给客户打电话了。谈到打电话想必大家都会不自觉地想到一个问题,那就是国际话费很贵,很多时候我们都必须要做到惜字如金,跟客户交流的时候必须言简意赅。那是否交谈时间越短就越好呢?答案肯定是否定的。因为我们必须要明确每通电话的目的是什么,根据客户的不同情况,客户跟进的不同程度等等情况都要做不同的调整。那在昂贵的国际话费面前,我们应该注意哪些东西呢?阿连来告诉你。
    What we do the most about customer development is unceasingly sending customers emails every day and next calling customers. A problem may come to your mind when mentioning the call, that is the high international call expanse. Generally, we can’t speak needless words but be concise. Does it mean the shorter, the better? Definitely not. Because we have to be clear what the purpose is of each phone call, and adjust according to different situation and different degrees of following up. With expensive international call expanse, what should we pay attention to? Let me tell you.


    一般对于开拓新客户的电话,阿连是力求做到最简短,通过直接打电话给客户公司的前台,说明来意,如果电话直接转到了关键人手上,阿连一般会做简单的自我介绍,然后了解客户对我们产品的需求情况,如果客户有需求,那就是我们的目标客户,然后再跟客户介绍我们的产品以及工厂的优势,加深客户对我们的印象,以及增强客户后来查看邮件的意愿。最后挂电话前,提醒客户查看邮件,并再次强调自己来自哪家公司。(当然在邮件当中我们就有必要突出自己的公司,这样客户查看邮件的时候就能第一时间回忆起来。)
    Generally to develop new customers, I will try to speak most concisely. Having a direct call to company’s front desk, I express my purpose. If the phone is directly transferred to the key person, I tend to do simple self-introduction, and then to understand the needs of the customers for our products; if the customer is in demand, he is our target customer so I will introduce our products and factory’s advantage to deepen his impression of us, and enhance customer’s willingness to check email later. Finally, before hanging up, remind customers of checking email, and emphasize which company I am. (Of course it is necessary to highlight our company in the email so that customers can remember us immediately when checking email)


    而对于潜在客户,如果客户只是暂时不需要我们的产品,而有做同类产品,那阿连会直接让客户提供邮箱,然后告诉客户稍后会把详细的信息发至他们邮箱,有需要可以随时与我们联络。除非是特别喜欢我们产品的客户可能会收藏并记录我们的信息之外,很多时候这种客户会直接略过我们的信息,那这种情况之下我们就必须在往后的跟进当中,定时地给客户发送信息,让客户留意到我们,并记住我们,那当他真正有需求的时候才能够第一时间想起我们。
    For the potential customer, if he doesn’t in need temporarily but have similar products, I would ask for customer’s email address directly, then tell the customer I will send detailed information later, so he can feel free to contact us anytime. Unless those customers who are particularly fond of our products may collect and record the information, most of the customers will skip our information directly. In this case, we must regularly send information to the customer to leave him impression even remember us when following up afterward. Hence, he will immediately think of us when in demand.


    另外一种便是明确的目标客户,已经跟进到一定程度,并与客户有一定的互动,这时候打电话给客户除了沟通细节,在推动进度的同时,也可以适当关心客户,比如最近过得怎么样?生意怎么样?当然有时候节假日,就算没有特殊工作上的事情,也可以打电话跟客户祝福,问候之类,增进彼此间的友谊,与客户更加熟络。这对于推进整个合作进程也说非常有必要的,而且也是行之有效的。那当然如果客户说他很忙在开会之类的,我们就没有必要再长篇大论,啰啰嗦嗦了,可以先了解客户什么时间有空,可以跟我们详聊,再重新打过去,这样既是对客户的尊重,也能更好地传达我们的信息。
    Another case is the clear target customers. You have followed up to a certain extent, and have certain interaction with customers. In addition to communicate details, in the process of facilitating progress, you can also be concerned about him appropriately, for example: how are you doing recently? How’s your business? Sometimes on the holidays, of course, even if no special things about work, you can also make a phone call to express your wishes and greetings to enhance the friendship between each other. It is indispensable and effective to promote the cooperation process. Of course, if the customer says he is busy in a meeting, we shall not say anything more but can know when he is free so you can communicate with details. This is a way to respect them as well as to express our information.


    其次就是已合作的客户,在工作中问题的沟通无比做到精炼,能用两句话表达完就不讲三句。因为这种客户对我们的产品各个方面都已经有了一定的了解,他更注重的会是我们的工作效率以及专业性。但是必要的节假日问候也是必要的,即便是我们有时候不能亲自打电话,也必须信息到位。以保持大家的友谊。
    The second one is the customer who had cooperated before. Speak as concisely as possible with least words. By reason of he has a certain understanding of our products, what he focuses on is our work efficiency and professionalism. But the holiday greeting is necessary, even if we sometimes can’t call in person, we must know his situation in time to keep friendship.


    [font=宋体  ]原创作品,欢迎转载,请标明出处[font=Arial, Tahoma, Helvetica, sans-serif  ]

    [font=宋体  ][font=宋体  ]老土的说一句,求点喜欢(下方)、求回复支持!!求关注!



  • 1 楼#

    小苹果

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    同是外贸人,支持支持。。。。

  • 2 楼#

    cn150005481

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    抢个沙发.。

  • 3 楼#

    cn1514690322sqcs

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    学习了,谢谢,会注意的。

    搜索
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  • 4 楼#

    cn1514689769cijs

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    和客户交流要简而精

  • 5 楼#

    樱桃子

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    支持支持。。。。

  • 6 楼#

    陈小垚

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    学习了,谢谢,会注意的

  • 7 楼#

    海风

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    和客户交流要简而精

  • 8 楼#

    Absinthe

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    这些一定要注意

  • 9 楼#

    Yang Liguo

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    貌似我跟客户沟通时都说很多

  • 10 楼#

    cn1514690004tuig

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    谢谢分享

  • 11 楼#

    Yang Xiaolu

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    这个必须要学

  • 12 楼#

    阿拉索

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    加油

  • 13 楼#

    cn1514615988jehw

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    沟通真的好重要

  • 14 楼#

    cn1514618605uksb

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    搜索
    复制

    http://复制http://去Google翻译翻译结果
    确实需要注意

  • 15 楼#

    cn1514572376ufsa

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    学习了,谢谢

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  • 16 楼#

    圣儿

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    对的

  • 17 楼#

    Lesley_xy.

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    超实用

  • 18 楼#

    晓椛

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    学习到了知识,谢谢

  • 19 楼#

    cn1514608225xwbm

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    让我学会了怎样更好与客户沟通!



  • 我们平时开发客户做得最多的事情,就是每天不断给客户发邮件,其次便是给客户打电话了。谈到打电话想必大家都会不自觉地想到一个问题,那就是国际话费很贵,很多时候我们都必须要做到惜字如金,跟客户交流的时候必须言简意赅。那是否交谈时间越短就越好呢?答案肯定是否定的。因为我们必须要明确每通电话的目的是什么,根据客户的不同情况,客户跟进的不同程度等等情况都要做不同的调整。那在昂贵的国际话费面前,我们应该注意哪些东西呢?阿连来告诉你。
    What we do the most about customer development is unceasingly sending customers emails every day and next calling customers. A problem may come to your mind when mentioning the call, that is the high international call expanse. Generally, we can’t speak needless words but be concise. Does it mean the shorter, the better? Definitely not. Because we have to be clear what the purpose is of each phone call, and adjust according to different situation and different degrees of following up. With expensive international call expanse, what should we pay attention to? Let me tell you.


    一般对于开拓新客户的电话,阿连是力求做到最简短,通过直接打电话给客户公司的前台,说明来意,如果电话直接转到了关键人手上,阿连一般会做简单的自我介绍,然后了解客户对我们产品的需求情况,如果客户有需求,那就是我们的目标客户,然后再跟客户介绍我们的产品以及工厂的优势,加深客户对我们的印象,以及增强客户后来查看邮件的意愿。最后挂电话前,提醒客户查看邮件,并再次强调自己来自哪家公司。(当然在邮件当中我们就有必要突出自己的公司,这样客户查看邮件的时候就能第一时间回忆起来。)
    Generally to develop new customers, I will try to speak most concisely. Having a direct call to company’s front desk, I express my purpose. If the phone is directly transferred to the key person, I tend to do simple self-introduction, and then to understand the needs of the customers for our products; if the customer is in demand, he is our target customer so I will introduce our products and factory’s advantage to deepen his impression of us, and enhance customer’s willingness to check email later. Finally, before hanging up, remind customers of checking email, and emphasize which company I am. (Of course it is necessary to highlight our company in the email so that customers can remember us immediately when checking email)


    而对于潜在客户,如果客户只是暂时不需要我们的产品,而有做同类产品,那阿连会直接让客户提供邮箱,然后告诉客户稍后会把详细的信息发至他们邮箱,有需要可以随时与我们联络。除非是特别喜欢我们产品的客户可能会收藏并记录我们的信息之外,很多时候这种客户会直接略过我们的信息,那这种情况之下我们就必须在往后的跟进当中,定时地给客户发送信息,让客户留意到我们,并记住我们,那当他真正有需求的时候才能够第一时间想起我们。
    For the potential customer, if he doesn’t in need temporarily but have similar products, I would ask for customer’s email address directly, then tell the customer I will send detailed information later, so he can feel free to contact us anytime. Unless those customers who are particularly fond of our products may collect and record the information, most of the customers will skip our information directly. In this case, we must regularly send information to the customer to leave him impression even remember us when following up afterward. Hence, he will immediately think of us when in demand.


    另外一种便是明确的目标客户,已经跟进到一定程度,并与客户有一定的互动,这时候打电话给客户除了沟通细节,在推动进度的同时,也可以适当关心客户,比如最近过得怎么样?生意怎么样?当然有时候节假日,就算没有特殊工作上的事情,也可以打电话跟客户祝福,问候之类,增进彼此间的友谊,与客户更加熟络。这对于推进整个合作进程也说非常有必要的,而且也是行之有效的。那当然如果客户说他很忙在开会之类的,我们就没有必要再长篇大论,啰啰嗦嗦了,可以先了解客户什么时间有空,可以跟我们详聊,再重新打过去,这样既是对客户的尊重,也能更好地传达我们的信息。
    Another case is the clear target customers. You have followed up to a certain extent, and have certain interaction with customers. In addition to communicate details, in the process of facilitating progress, you can also be concerned about him appropriately, for example: how are you doing recently? How’s your business? Sometimes on the holidays, of course, even if no special things about work, you can also make a phone call to express your wishes and greetings to enhance the friendship between each other. It is indispensable and effective to promote the cooperation process. Of course, if the customer says he is busy in a meeting, we shall not say anything more but can know when he is free so you can communicate with details. This is a way to respect them as well as to express our information.


    其次就是已合作的客户,在工作中问题的沟通无比做到精炼,能用两句话表达完就不讲三句。因为这种客户对我们的产品各个方面都已经有了一定的了解,他更注重的会是我们的工作效率以及专业性。但是必要的节假日问候也是必要的,即便是我们有时候不能亲自打电话,也必须信息到位。以保持大家的友谊。
    The second one is the customer who had cooperated before. Speak as concisely as possible with least words. By reason of he has a certain understanding of our products, what he focuses on is our work efficiency and professionalism. But the holiday greeting is necessary, even if we sometimes can’t call in person, we must know his situation in time to keep friendship.


    [font=宋体  ]原创作品,欢迎转载,请标明出处[font=Arial, Tahoma, Helvetica, sans-serif  ]

    [font=宋体  ][font=宋体  ]老土的说一句,求点喜欢(下方)、求回复支持!!求关注!





  • 同是外贸人,支持支持。。。。



  • 抢个沙发.。



  • 学习了,谢谢,会注意的。

    搜索
    复制



  • 和客户交流要简而精



  • 支持支持。。。。



  • 学习了,谢谢,会注意的



  • 和客户交流要简而精



  • 这些一定要注意



  • 貌似我跟客户沟通时都说很多



  • 谢谢分享



  • 这个必须要学



  • 加油



  • 沟通真的好重要




  • 搜索
    复制

    http://复制http://去Google翻译翻译结果
    确实需要注意



  • 学习了,谢谢

    搜索
    复制



  • 对的



  • 超实用



  • 学习到了知识,谢谢



  • 让我学会了怎样更好与客户沟通!


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