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  • 0 楼#

    外贸连先生

    • 粉丝
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    很多连粉都曾经或者正在为一个问题烦恼:客户总是迟迟不回复邮件,催,怕用词不当,得罪客户,不催,又对不起自己。矛盾体日夜在心中作祟,让人备受煎熬……哈哈,阿连是不是有点夸张了?不过,不得不说,尽管阿连在表达上可能有点太过,不过这确实是很多外贸人心理活动的写照。
    So many of you are worry about a problem: customers always don’t reply mails, but if to remind them, I am afraid of offense. If don’t, I feel sorry for myself. Paradox exists day and night in heart to make me suffer... Aha, am I a little bit exaggerated? I have to say, in expression I might be a little too much but this is psychological activity of many foreign traders.

    客户不会经常回复邮件,而对于一些问题我们又不得不得到客户的确认才能落实,例如催确认型号、订单、印刷品、付订金、付尾款等等。因此我们不得不多次发邮件催客户给答复。但是作为外贸新手,很难把握催促邮件的度,一个不小心,把客户也得罪了,就因小失大了。为此,阿连特地为大家准备了几个邮件模板,仅供大家参考参考:
    Customers will not reply email very often, but we have to get customer confirmation to implement for some problems, for example, to urge to confirm model, order, and artworks, to pay the deposit, balance and so on. So we have to give a reply email to push customers for many times. But as a novice of foreign trade, it is difficult to grasp the degree in email. If carelessly offense customers, you cannot see the woods for the trees. For this, I prepare several mail templates specially for you but only for your reference:

    模板一:
    Template 1:

    催客户确认订单
    To urge customers to confirm orders

    Dear **,
    Good day. How are you ?
    Long time no hear from you. Hope you everything goes well.
    May I know whether you have received my PI for confirmation? Or you can check again by the attached.
    As you know, the price we give you is the best price we can offer, and as the increasing material cost and unstable exchange rate, we are afraid that it is hard for us to keep the price if you don’t confirm it much earlier.
    Hope you can understand and hope to get your reply soon.
    If have any question, please feel free to contact me.

    Thanks for your support.
    Have a nice day.

    Best regards,
    Anne

    模板二:
    Template 2:

    催订金
    To urge deposit

    Dear **,
    Good day. How are you ?
    Sorry to bother you. May I know whether you have arranged the deposit for the order(PI number)? Please kindly arrange it and send me the bank slip soon so that we can proceed your order much earlier without any delay of your selling schedule.
    Should you have any question, please don’t hesitate to contact me.

    Thanks for your always support.
    Have a nice day.

    Best regards,
    Anne

    模板三:
    Template 3:

    催尾款
    To urge balance

    Dear **,
    Good day. How are you ?
    Sorry to bother you. May I know whether you have arranged the balance payment for the order(PI number)?
    Since the goods will reach the port at 30th May, please arrange the payment soon to receive the goods earlier so that it will not influence your selling schedule or in case of any extra charge at destination port.

    Thanks for your always support.
    Hope to get your reply soon.
    Have a nice day.

    Best regards,
    Anne

    模板四:
    Template 4:

    催确认印刷品
    To urge for confirming print

    Dear **,
    Good day. How are you ?
    Sorry to disturb you. May I know whether all the artworks are confirmed?
    Please kindly have a check and confirm to us soon if ok so that we can arrange the production much earlier.
    Sorry for pushing so hard, but the production schedule is tight so in order not to delay your order, hope you can understand and confirm to us soon.
    If have any question, please feel free to contact me.

    Thanks for your always support.
    Have a nice day.

    Best regards,
    Anne

    不知道你发现了没,其实在写这类型催促客户回复的邮件的时候,我们要谨记一个宗旨:以客户为先,站在客户的立场想问题。在写邮件的时候除了语气礼貌,我们更要让客户知道我们这样催他的目的所在——为了他好。这样子的邮件更能让客户接受,也能让客户感受到你的用心。
    Do you find that actually in writing this type of mails to urge costumers to reply, we will keep a purpose in mind: keep customer first, considering problems in customers'position. When writing the email, in addition to the tone of politeness, we must let the customer know our aim for urging him-- good to him. Thus, this kind of emails is more acceptable for customers and it can let the customer feel your heart.
    原创作品,欢迎转载,请标明出处

    老土的说一句,求点喜欢(下方)、求回复支持!!求关注!

  • 2 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1500058807:支持一下~~~!!回到原帖
    谢谢支持

  • 285 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1000257624:为何我看到好多中式英文的表达。。。回到原帖
    表达得不好的地方,欢迎指正

  • 286 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1513282424:感觉你邮件确实好直接,有的地方又啰嗦了一点点,个人感觉啦!不要介意回到原帖
    不介意,有用就拿去,不适合的可以再改改

  • 287 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn220094514:因人而异吧,并非所有的客户都听从!回到原帖
    是的,写的时候是考虑大多数这类型的客户,但不是所有都适合,阿连还没有找到一种适合所有人的方法,每一个客户的内容还是会有所不同的。不过格式是通用的。

  • 288 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1501529252:我所有的分都给你,非常实用,谢谢分享。回到原帖
    谢谢

  • 290 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1500340245:帅锅,加你微信,可好?回到原帖
    可以,请搜外贸连

  • 291 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1513190290:刚好我有一个客户也是刚发了PI过去,还在等待她的进一步确认订单当中,不过我是就某个细节问题询问她,因为之前她对产品的某个细节问题还没给我答复,然后最后附上一句,

    Still looking forward to your promote ...
    回到原帖

  • 292 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1000961433:好文章,正好我有两个客户,说付钱的又消失了,用连先生的建议给客户回复看看,应该很尽快就会回复了吧回到原帖
    有好消息告诉我

  • 293 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1000411667:连长棒棒哒回到原帖

  • 294 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    kinkaicn:这样的邮件貌似有点啰嗦,可以适当的简洁明了点为好。很多老外都喜欢直接了当的表达回到原帖
    在用的时候再根据自己的需要进行修改

  • 295 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1001453855:照片是你吗 帅哦 哈哈回到原帖
    谢谢,本人表示真人更帅

  • 296 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1514188904nbes:谢谢楼主,学习了

    但是好像有语法错误
    回到原帖
    欢迎指正

  • 297 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1001861915:请教一下,一个委内瑞拉客户的货拖了快半年了都没有要出货意思,发来很多次邮件,都回复说国家经济局势不好,让再等等。。产品是客户定制的没有办法转卖给其他客户,只能一直堆积在仓库里。。也很影响公司的运转。 请问我还能怎么催呢?回到原帖
    这种情况是非常被动的,如果客户真的不需要了,那么就要当库存产品出售了。请问当时是收了定金没有?如果有,你可以直接和客户沟通看在规定时间内是否能安排出货,如果不可以就告诉客户要当库存转卖了。其次要着手找找他们那边其余买家,看能否消化这些库存。

  • 315 楼#

    外贸连先生

    • 粉丝
      5596
    • 人气
      837
    • 积分
      0
    • 铜币
      1570

    cn1000257624:然而我并不是你老师,不会有时间修改作业回到原帖
    我只求有那么一点进步,求你来打救我吧



  • 很多连粉都曾经或者正在为一个问题烦恼:客户总是迟迟不回复邮件,催,怕用词不当,得罪客户,不催,又对不起自己。矛盾体日夜在心中作祟,让人备受煎熬……哈哈,阿连是不是有点夸张了?不过,不得不说,尽管阿连在表达上可能有点太过,不过这确实是很多外贸人心理活动的写照。
    So many of you are worry about a problem: customers always don’t reply mails, but if to remind them, I am afraid of offense. If don’t, I feel sorry for myself. Paradox exists day and night in heart to make me suffer... Aha, am I a little bit exaggerated? I have to say, in expression I might be a little too much but this is psychological activity of many foreign traders.

    客户不会经常回复邮件,而对于一些问题我们又不得不得到客户的确认才能落实,例如催确认型号、订单、印刷品、付订金、付尾款等等。因此我们不得不多次发邮件催客户给答复。但是作为外贸新手,很难把握催促邮件的度,一个不小心,把客户也得罪了,就因小失大了。为此,阿连特地为大家准备了几个邮件模板,仅供大家参考参考:
    Customers will not reply email very often, but we have to get customer confirmation to implement for some problems, for example, to urge to confirm model, order, and artworks, to pay the deposit, balance and so on. So we have to give a reply email to push customers for many times. But as a novice of foreign trade, it is difficult to grasp the degree in email. If carelessly offense customers, you cannot see the woods for the trees. For this, I prepare several mail templates specially for you but only for your reference:

    模板一:
    Template 1:

    催客户确认订单
    To urge customers to confirm orders

    Dear **,
    Good day. How are you ?
    Long time no hear from you. Hope you everything goes well.
    May I know whether you have received my PI for confirmation? Or you can check again by the attached.
    As you know, the price we give you is the best price we can offer, and as the increasing material cost and unstable exchange rate, we are afraid that it is hard for us to keep the price if you don’t confirm it much earlier.
    Hope you can understand and hope to get your reply soon.
    If have any question, please feel free to contact me.

    Thanks for your support.
    Have a nice day.

    Best regards,
    Anne

    模板二:
    Template 2:

    催订金
    To urge deposit

    Dear **,
    Good day. How are you ?
    Sorry to bother you. May I know whether you have arranged the deposit for the order(PI number)? Please kindly arrange it and send me the bank slip soon so that we can proceed your order much earlier without any delay of your selling schedule.
    Should you have any question, please don’t hesitate to contact me.

    Thanks for your always support.
    Have a nice day.

    Best regards,
    Anne

    模板三:
    Template 3:

    催尾款
    To urge balance

    Dear **,
    Good day. How are you ?
    Sorry to bother you. May I know whether you have arranged the balance payment for the order(PI number)?
    Since the goods will reach the port at 30th May, please arrange the payment soon to receive the goods earlier so that it will not influence your selling schedule or in case of any extra charge at destination port.

    Thanks for your always support.
    Hope to get your reply soon.
    Have a nice day.

    Best regards,
    Anne

    模板四:
    Template 4:

    催确认印刷品
    To urge for confirming print

    Dear **,
    Good day. How are you ?
    Sorry to disturb you. May I know whether all the artworks are confirmed?
    Please kindly have a check and confirm to us soon if ok so that we can arrange the production much earlier.
    Sorry for pushing so hard, but the production schedule is tight so in order not to delay your order, hope you can understand and confirm to us soon.
    If have any question, please feel free to contact me.

    Thanks for your always support.
    Have a nice day.

    Best regards,
    Anne

    不知道你发现了没,其实在写这类型催促客户回复的邮件的时候,我们要谨记一个宗旨:以客户为先,站在客户的立场想问题。在写邮件的时候除了语气礼貌,我们更要让客户知道我们这样催他的目的所在——为了他好。这样子的邮件更能让客户接受,也能让客户感受到你的用心。
    Do you find that actually in writing this type of mails to urge costumers to reply, we will keep a purpose in mind: keep customer first, considering problems in customers'position. When writing the email, in addition to the tone of politeness, we must let the customer know our aim for urging him-- good to him. Thus, this kind of emails is more acceptable for customers and it can let the customer feel your heart.
    原创作品,欢迎转载,请标明出处

    老土的说一句,求点喜欢(下方)、求回复支持!!求关注!



  • cn1500058807:支持一下~~~!!回到原帖
    谢谢支持



  • cn1000257624:为何我看到好多中式英文的表达。。。回到原帖
    表达得不好的地方,欢迎指正



  • cn1513282424:感觉你邮件确实好直接,有的地方又啰嗦了一点点,个人感觉啦!不要介意回到原帖
    不介意,有用就拿去,不适合的可以再改改



  • cn220094514:因人而异吧,并非所有的客户都听从!回到原帖
    是的,写的时候是考虑大多数这类型的客户,但不是所有都适合,阿连还没有找到一种适合所有人的方法,每一个客户的内容还是会有所不同的。不过格式是通用的。



  • cn1501529252:我所有的分都给你,非常实用,谢谢分享。回到原帖
    谢谢



  • cn1500340245:帅锅,加你微信,可好?回到原帖
    可以,请搜外贸连



  • cn1513190290:刚好我有一个客户也是刚发了PI过去,还在等待她的进一步确认订单当中,不过我是就某个细节问题询问她,因为之前她对产品的某个细节问题还没给我答复,然后最后附上一句,

    Still looking forward to your promote ...
    回到原帖



  • cn1000961433:好文章,正好我有两个客户,说付钱的又消失了,用连先生的建议给客户回复看看,应该很尽快就会回复了吧回到原帖
    有好消息告诉我



  • cn1000411667:连长棒棒哒回到原帖



  • kinkaicn:这样的邮件貌似有点啰嗦,可以适当的简洁明了点为好。很多老外都喜欢直接了当的表达回到原帖
    在用的时候再根据自己的需要进行修改



  • cn1001453855:照片是你吗 帅哦 哈哈回到原帖
    谢谢,本人表示真人更帅



  • cn1514188904nbes:谢谢楼主,学习了

    但是好像有语法错误
    回到原帖
    欢迎指正



  • cn1001861915:请教一下,一个委内瑞拉客户的货拖了快半年了都没有要出货意思,发来很多次邮件,都回复说国家经济局势不好,让再等等。。产品是客户定制的没有办法转卖给其他客户,只能一直堆积在仓库里。。也很影响公司的运转。 请问我还能怎么催呢?回到原帖
    这种情况是非常被动的,如果客户真的不需要了,那么就要当库存产品出售了。请问当时是收了定金没有?如果有,你可以直接和客户沟通看在规定时间内是否能安排出货,如果不可以就告诉客户要当库存转卖了。其次要着手找找他们那边其余买家,看能否消化这些库存。



  • cn1000257624:然而我并不是你老师,不会有时间修改作业回到原帖
    我只求有那么一点进步,求你来打救我吧


15 回复

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