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回盘前仔细解读客户需求

楼主#
更多 发布于:2013-10-31 11:10
投票截止时间:无期限
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【实战案例库】回盘前仔细解读客户需求

询盘来源国家:美国
产品行业:电子消费类

买家询盘:
Quantity Needed: 1500 Piece/Pieces   Hello. I would like to get a price on 1500pcs of Samsung Galaxy S3 i9300 Screen Protector (Anti-Glare Anti-Fingerprint). No need for retail packaging. I would need them shipped in SEALED poly bags with 3pcs in each bag (500 bags of 3). I also need to know what it will cost to ship to California via DHL or your preferred method of shipment. It would also be helpful for me to see a photo of the exact product. Thank you.  
  
供应商回盘:
Dear Joseph Todaro,  Thank  you  for  you inquiry about anti glare screen protector.  Our  main  product is Tempered glass Screen Protector ,there are some information of  galaxy s3 Tempered glass Screen Protector as below:  1)2.5D tempered glass protection screen is made with specially processed glass to protect the screen of device from shocks and scratches by effectively in absorbing the impact.  2) 2.5D tempered glass protection screen is transparent with silicon properties on the adhesive side .  3)The static cling between the Rand the LCD maximizes touch-screen sensitivity .  Above informations  of Tempered glass Screen Protector ,pls reference.         Do u need Tempered glass Screen Protector or PET Screen Protector ? About packaging as your require. Waitting for your reply soon? Best regards, Fiona
基于该询盘的具体问题(客户困惑点):老师,你好! 1.请问这个询盘该如何回复会得到高效率? 2.再回复这样的询盘时,该注意哪些问题?

专家点评:Hello,
这样的询盘的回复,首先要抓要点,客户的关注点,在上述询盘中客户提出了数量,产品,包装方式,要求你报价含DHL运费,要你的产品照片;而你在回复的时候,只是告诉客户屏保产品是你的主打产品,然后说了一大段你的产品情况,而且英文不标准,省略了很多不该省的词(给你标出红色),在后面你又问客户是否需要的产品;按照你这样的回复,客户再回复你的概率较小,我不知道你的产品是否与客户要的产品一致;如果我回复,我就会按照客户的要求直接报价了,把客户关注的地方一一回答,而不是绕圈子。
_____精彩点评来自陈学明老师
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