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羊羊羊 Level 1 2016-06-07 提问

客户下了一个柜,他发给彩盒图片和源文件不一样,我们按照源文件做彩盒做错了,客户不理我了,怎么办

3
问题分类: 买卖沟通 浏览: 777

客户发过彩盒图片给我,但是不能编辑,所以让他发了源文件,结果源文件跟图片上彩盒不一样 ,工厂按照原文件做了,结果客人说彩盒做错了,本来客户已经下了第二个柜了.可是因为彩盒做错了 ,他就不回我了,而且我说我们可以赔彩盒,他也不回,请问怎么办

您询盘来源国际及产品行业: 询盘来自阿里巴巴 美甲灯

买家询盘: ok, manuals are ok, but box is wrong

卖家回盘: Dear friend

How are you ?I am sorry to reply you later ,I have confirm with the factory .

I have check the template you send me like the picture 1 .The template you send me is different from the Chiodo Lampa uv vv.pdf .Our factory usually produce the box according the template .The template picture is the same with the product we produce for you . This is right .For The template you send me is different from the Chiodo Lampa uv vv.pdf ,you did not said need produce as the pdf ,we think should product with like the template ,because it can edit .If you want to make the same with the pdf box ,you should send the template picture which can edit the same with pdf . We are so sorry to cause this kind of misunderstanding.

This 1300pcs box we did not received your payment .I am so sorry to make mistake with my negligent act .Your order has many thing to prepare and attention ,I have forget to send the box sample for you to confirm .

Please check ,if your lamp box do not have any big influence to your sale ,can you sale with this kind of box this time .In next new order ,we can produce the box for you for free.And give you more discount .

If you think the box will have influence for your sale ,please tell me ,we can talk about it ,and make a method to solve it .such as make new box for you .

Please check if there is any question with other product .If have ,please feel free to tell me .

I will pay more attedtion in your next order ,hope you can understand .

Looking for your early reply .
Best wish
Cloris

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Error rendering Velocity template: /control/cnAskit/detail/answerTemplate.vm

88 2016-06-07 已采纳答案

客户有定金吗,有定金的话而且之前合作得很好的话相信他还在协商随之给你最好答复,别着急,交期到了吗?

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其他回答 2

  • 小满足 2016-06-07

    所幸货还没有寄出。交期还没到的话,可以跟老板商量下重新印图案,重新做货。争取不耽误客户的交期。那样的话客户应该能接受。

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  • 功夫外贸公众号 2016-06-07

    向这样的事,必须事前和客户沟通好,告诉他文件和彩盒图片不一样,按那个做。等客户确认后在做。现在你只好说联系客户,采取补救方法,打电话找客户。

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